Customer Service Microsoft Office, Word, Outlook, Excel, Powerpoint, A

Gina L. Ellis

**** ******* ***, **********, ** **206 513-***-**** **************@*****.***

OBJECTIVE

Looking for a full-time position that leverages my extensive experience in customer service and operations management in fast-paced environment across health and safety, finance, and construction industries. SUMMARY OF QUALIFICATIONS

● Excellent leadership and decision making skills, strong work ethic, professional demeanor, and great initiative to deliver results that exceed expectations

● Excellent written and verbal communication skills

● Extensive experience performing daily operations and administrative functions

● Proven ability to multitask within several computer systems while on the phone along with the aptitude for quickly learning and navigating new technology systems and applications

● Committed and motivated, results-driven individual with exceptional organization and analytical skills

PROFESSIONAL EXPERIENCE

Public Safety Dispatcher Jan 2013 - Present

UC Health C incinnati, OH

● Monitor 12 medical alerts, emergency security, and weather alert systems

● Accurately direct medical and security staff to patient emergencies throughout the hospital

● Organize and prepare daily master on-call schedules for over 40 departments

● Maintain composure during crisis events to manage client’s safety and action plan Financial Call Center Representative Oct 2012 – Jan 2013 Precision Staffing Services Cincinnati, OH

● Made adjustments debit/credit card limits for customer accounts

● Resolved client’s disputes regarding unauthorized charges

● Assisted clients in developing passcodes for additional account security, and updated account information on company’s banking system

Operations Manager Apr 2005 - Dec 2008

Labor Ready Cincinnati, OH

● Managed over 1 30 office employees with highly diverse backgrounds

● Maintained over 2 5 c ontract client accounts with excellent client relationships

● Processed employee payroll, Accounts Payable, and Accounts Receivable

● Ensured work-site employees safety by monitoring job sites EDUCATION

High School Diploma: P rinceton High School Sharonville, OH TECHNICAL / CERTIFICATION SKILLS

● CPR / AED Certified and Completion of UC Health School at Work program

● Excellent in use of Microsoft Office Suite 2010 - Word, Excel, and PowerPoint, (PC) Windows 8.1

● System expert in EPIC, AMCOM, Smart Alert, AMION, Everbridge, and Net Page software programs

● Typing speed of over 70 words per minute

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