Customer Service Part Time

Sonya D. Osborn

Lanham, MD *****

301-***-**** – Home

240-***-**** – Cell

************@*******.***

Tesst College GPA 4.0 Beltsville, MD

Computer Business Management Graduated 1 yr January 1994

DuVal Senior High School GPA 3.5 Lanham, MD

Business Courses Graduated 4 yrs. June 1982

Typing 55+ wpm

MS Office

MS Publisher

MS Access

MS Word

MS Excel

Lotus 123

Process Payroll

Quickbooks

Peachtree

MS Money

File Management

Meeting Prep

Process A/P

Process A/R

Travel Prep

Good Organizational Skills

Excellent Communication Skills

Front Desk Experience

Call Center Experience (incoming and outgoing)

Procurement

Notary Public (expires 2019)

Dictation Experience

Credit Card and Cash Handling Experience

Managerial Experience

Dispatch Experience

Excellent Customer Service Skills

Excellent Computer Skills

JM Adjustment Notary Public 05/2015 - Present

Primary duties for this position include downloading loan documents from a secure server. It is then necessary to travel to customer's location to executive and return these documents to the lender. The final step is to register each loan on line and upload all photos taken at the time of notarization.

American Expediting Courier 09/2014 - Present

Primary duties for this position include picking up packages from one location and delivering them to another. This includes a daily route from an area hospital to pick up medical supplies and delivering them to the airport for immediate shipment to the lab for processing.

Kforce Temporary – Customer Service 08/13 – 10/2013

Primary duties for this position included working in a call center taking incoming calls from potential and current clients concerning health insurance coverage. (Kaiser Permanente 8/13 – 10/13)

Sparks Personnel Temporary – Interviewer 01/13 – 04/13

Primary duties for this position included working in a call center taking surveys from previous customers who recently had medical treatments. (Health Stream 1/16/13 – 4/17/13)

Randstad Temporary Service Temporary – Customer Service 04/11 – 11/12

Primary duties for this position included working in a call center taking incoming calls concerning customer's accounts; giving balances, expiration dates of points, answering questions concerning the program, submitting trouble reports, adding points and updating general information to accounts. (Giant Food 4/13/11 – 11/9/12)

Jackson Hewitt Tax Services Tax Professional 01/11 – 04/11

Primary duties for this part time seasonal position were to greet customers as they arrived and to prepare their personal income taxes on both the Federal and State levels. Other duties included answering phones as needed and providing customer service as needed.

Swift Delivery and Logistics Driver/Courier 12/09 – 4/10

Primary duties for this part time position included providing customer service and interacting with customers as needed to successfully deliver their packages. Other duties included a regular route 3 days a week and being assigned several long distance assignments that involved medical or technical equipment

Office Team Temporary Secretary 10/08 – 4/09

Primary duties included answering a multi-line telephone, composing routine business letters, administering correspondence, file management, meeting prep, customer service and greeting clients in an office environment on temporary assignments. (Allied Waste 10/08 - 4/09)

Pearson Vue Call Center Agent 1/08 – 9/08

Primary duties included working in a call center taking calls from candidates to schedule exams for license requirements for their profession of choice. This process included taking each call in a professional manner, obtaining demographic and other sensitive information and obtaining payment by check or credit card.

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