Rachel Jackson

Professional Summary:

*+ years as a Customer Service Representative for leading companies like Teleperformance, Affinion, Macys, TJ

Maxx, and Sams Club.

Provided one-call resolution in a positive manner, conducting research as needed.

Listened to customers' questions and concerns, and provide answers or responses.

Provided information about products and services.

Placed orders, calculated charges, and processed billing or payments.

Recorded details of customer contacts and actions taken.

Referred customers to supervisors or more experienced employee.

Provided excellent customer service and building customer relations.

Available to interview and start immediately.

Professional Experience:

Affinion Call Center April 2014- Present

Customer Service Representative

Listened to customers' questions and concerns, and provide answers or responses.

Provided information about products and services.

Placed orders, calculated charges, and processed billing or payments.

Reviewed or made changes to customer accounts.

Handled returns or complaints.

Recorded details of customer contacts and actions taken.

Reviewed and selected standard responses for answers or solutions.

Referred customers to supervisors or more experienced employee.

Express Scripts

Patient Care Advocate Feb2013 Nov 2013

Handle customer service inquiries from members, providers, physicians and internal and external clients

related to pharmacy benefits.

Work to research and resolve problems in a timely manner.

Assist members in understanding and maximizing the use of their pharmacy distribution program.

Use computerized system to gather information and respond to questions. Document issues and resolutions in

a common database. Escalate issues as necessary .

Macy's - Columbus, OH Jul 2012 - Jan

2013

Customer Service and Sales Representative

Contributed to team effort by accomplishing related results as needed and achieving goal sales.

Provided excellent customer service and building customer relations.

Served customers by selling products and meeting customer needs.

TJ Maxx - Chillicothe, OH Mar 2011 - Nov 2011

Cashier

Accurately processed customer payment transaction.

Secured assets in the register.

Maintained a customer-friendly environment in his or her work station.

Teleperformance Jun 2010 - Feb 2011

Customer Service Representative

Answered inbound calls and assisted customers by helping them with the technical issues related to Verizon

mobiles.

Answered general and escalated inquiries.

Provided one-call resolution in a positive manner, conducting research as needed.

Trained representatives on call center programs and telephone etiquette.

Maintained personal productivity and quality statistics to meet company standards.

Utilized various computer systems, Windows related programs, Internet, Intranet and telephone systems.

Sams Club - Chillicothe, OH Feb 2009 - Mar 2010

Cashier

Assisted customers during check out.

Operated cash register.

Responsible for stocking shelves and maintaining inventory levels.

Provided customer service to any guest in store.

Bath & Body Works, Inc. - Chillicothe, OH Aug 2007 - Feb 2008

Customer Service Representative

Responsible for processing shipments.

Provided customer service to every customer.

Operated cash register during check out.

Assisted with various duties including stocking and cleaning.

Education:

Ecot High School Columbus, OH

High School Diploma

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