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Customer Service Computer Science

Atlanta, Georgia, United States
January 11, 2017

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Fatoumatta S. Cham

Address: **** ******** **** *****, ******** GA 30067 Cell phone: 214-***-****


Seeking a challenging position as Staff Accountant to utilize my Financial and technical background in Accounting, Computer Science and Engineering to contribute in a company’ growth and revenue goals. And assist with preparation of monthly, quarterly and yearly financial reporting activities and completion of annual audit and maintaining department budgets and generating cost reports.


I have taken all class requirements to sit for the CPA in any State; Anticipate in Taking the CPA in 2017

Software Applications: MS Excel, MS PowerPoint, MS Word, MS Assess, SQL, Database, MS Visual Studio

Tennessee State University–MBA with concentration in accounting May 2013

G.P.A 3.83 out of 4.0

Graduate Program Project - Marketing Management Company

Served as Director of Marketing and Market Research; Made tough decisions and simulated company gained 23% of market share with high profit margin for four concurrent quarters

University of Texas (Arlington) – B.S. Computer Science and Engineering August 2009

Undergraduate Program Project - Database Engineering

Built critical university database system to manage banking data and accounts

Work Experience

Renaissance Waverly Hotels, Atlanta GA, Night Audit May 2016-current

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations

Secure payment; verify and adjust billing. Excellent organizational and interpersonal skills

Strong Customer service orientation

Managed daily cash flow, analyzed and documented all processes

Activate and file room keys. Process all guest requests and relay messages

Print contingency lists to have a record of all guests in case of emergency.

Identify and explain room features to guests

TC Gam LLC, Marietta GA, Auditor November 2015-September 2016

Audit and reconcile all revenue posting

Organize, secure and maintain all files and records in accordance for confidentiality and policies and procedures

Prepare, Maintain and distribute statistical, financial, accounting and auditing report

Check posting and documents for accuracy

Follow all company policies and procedures; maintain confidentiality of proprietary information

Organize, secure and maintain all files and records in accordance for confidentiality and policies and procedures

Coordinates and verifies all business transaction

Coordinates internal and external audits of the company staff including schedules and internal control

Verifies through physical audit the existence of company assets and perform quarterly inventory in accordance with company polices

Maintains and update all related company procedures and guidelines

Ous Tax and Financial Services, LLC, Tax and Financial Planning March 2015-Novermber 2016

Prepare Consolidated financial statements

Provide detailed analyses and explanations of all transactions

Prepare federal, State and Local Tax documents of individuals

Reconcile Tax account and review general legers

Assist in quarterly and year end management reporting requirements

Capital Bank, Clarksville Tennessee, Bank Teller February 2015-July 2015

Interact positively and pro-actively between departments to promote a team work

Excellent organizational and interpersonal skills

Strong Customer service orientation

Managed daily cash flow, analyzed and documented all business processes

Promote and adhere to the Company’s Core Values

Professional and personal integrity beyond reproach

Improved work productivity by 20%

Aggressively developed new strategies for customer service, which was the catalyst in the banks 360% turn around

Introduced new services to assist clients’ needs and assisted on average - 70 satisfied clients per day

Well versed in the bank’s Money Market strategies that enabled me to advice customers of the best ways to save money and maximize their return potential

Navarro Community College, Corsicana Texas, Mathematics Tutor January 2006- December 2006

Counseled students with math deficiencies – tutored 300 students during semester

Simplified problems in college algebra, calculus and business math for students

Problem solving and analytical skills

Manage multiple projects and tasks

Seminole Community College, Sanford Florida, Computer Assistant January 2004 -December 2005

Instructed students on Microsoft Office - assisted students in writing paper presentations

Troubleshoot computer network including all printers and scanners for students’ easy access

Strong PC skills including a high proficiency in Microsoft Excel including pivot table, advanced formulas


Accounting and Finance: Managerial Accounting, Taxation, Finance, International Accounting

Strong financial analysis skills, excellent communication skills

Thorough understanding of techniques and methods for accounting, budgeting, cost tracking and financial projects

Knowledge of accounting systems, business analysis, and reporting

Computer Programming: C, C++, Java, Assembly

Applications: SQL, Database, MS Visual Studio, MS Office

Computer Hardware: Embedded Systems, Networking, Digital Logic and Electric Circuits

Cisco Certified Network Associate


National Association of Black Accountant(NABA), Tennessee Society of CPAs (TSCPA), Beta Alpha Psi Accounting Honor Society, Beta Gamma Sigma Honor Society, Golden Key International Honor Society, Member of the Association for Computing Machinery, Society of Women Engineers, Phi Theta Kappa Honor Society

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