Customer Service Sales

Alen Lapajne

Phone: 289-***-**** Email: *******@*****.***

KEY SKILLS, STRENGTHS &ACCOMPLISHMENTS

• Highly efficient, effective, results and challenge-driven leader

• Multi-lingual: Croatian, Serbian, Bosnian, German (oral and written)

• Acknowledged for excellent leadership abilities

• Visionary and strategic thinker, passionate and task oriented; consistently exceeds expectations

• Articulate and effective presenter and negotiator

• Builds synergy and rapport with persons of all levels and backgrounds

• Results-driven project lead and co-ordinator with a proven record of delivering expected results

• Articulate communicator with strong business acumen

• Thrives on a challenge, works effectively with all levels PROFESSIONAL EXPERIENCE:

Construction Installer February 2015-Present

Lonip Aluminum ( Hamilton, Ontario)

• Installation and repair of : Eavestrough, Siding, Copper, Aluminum and Soffit all over the Greater Toronto Area and Southern Ontario

• Develop sales initiatives on various projects resulting in increased sales revenue as well as overall client awareness

• Participate in union meetings by discussing issues affecting various employees which involve wage negotiations, safety requirements, injury prevention and fundraising initiatives Sales Consultant/Customer Service Specialist

S&P Data - Shaw Direct ( Hamilton, Ontario) April 2014-February 2015

• Communicated effectively with customers from allover Canada by understanding their interests as well as advised them on various packages that would give them the most value based on their needs

• Closed sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services and financing

• Trained new customer service representatives on the various satellite and internet packages by explaining their features, capabilities as well as trained them on how to appropriately examine which plans would benefit different customers

• Enhanced the company’s reputation by managing and maintaining long-lasting customer relationships as well as promptly resolved any customer complaints and technical inquiries

• Upgraded professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies Shipper/Receiver/Forklift Operator

Mida International ( Stoney Creek, Ontario) May 2012-July 2013

• Managed and controlled company inventory by utilizing the Cyclelution software management system which lead to increased efficiency and overall process control

• Attended and participated in quarterly safety procedure meetings as well helped in the development of tools to decrease injuries and collisions

• Achieved operational excellence by utilizing the baling machine to bale various forms of aluminum, plastic waste, cardboards and bags.

• Displayed a high level of accountability by being able to meet deadlines under pressure

• Trained new team members on how to operate the forklift machines, safety enhancement procedures and overall operational excellence of the division

Sanitation and Maintenance Operator

Olivieri Foods Limited ( Hamilton, Ontario ) November2011-May2012

• Maintained cleanliness of food/equipment production areas.

• Upgraded technical knowledge by attending sanitation workshops; establishing personal networks and participating in regulatory activities for hygienic initiatives

Travel Guide/Entertainer

Croatian Tourist Board/Carpe Diem ( Split, Croatia, Europe ) May 2009-March2011

• Performed and organized various performances on a daily basis as well as scheduled artistic appearances as part of the entertainment packages for foreign tourists

• Managed travel arrangements and hotel accommodation for foreign clients based on their vacation packages and overall exhibition interests

• Assisted foreign/local clients with their indoor and outdoor excursions for the duration of their stay in Europe improving customer service relations

• Promoted various events that were going on allover the country to foreign clients which lead to increased awareness of the company as well as increased profit margins

EDUCATION:

Honors Bachelor of Arts

Masters of Economics

University of Mostar, Europe

• Area of Focus: Sociology and Economics Graduated June 2010

• Certification in Transportation of Dangerous Goods February 2013 – May 2016

• Forklift Operator Certification February 2013 – May 2016 ACTIVITIES AND INTERESTS:

• Travel- well travelled and visited various continents including Europe, North America and Africa

• Sports- enjoy playing soccer and basketball. Played soccer professionally in Europe between 2006-2008

• Books and Writing – Passionate reader and writer. Wrote two books – “The history of Love” and “The past is already written”. Both books are in the process of being translated and published.

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