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Customer Service Real Estate

Houston, Texas, United States
January 11, 2017

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Jacqueline Ferguson Burns

*** -***-****


Seeking a position where communication, customer service, and organization skills will increase productivity and profitability.

• Offering 6 years with a multifaceted customer service background

• Proven ability interacting with a diverse group of personals and visuals.

• Dependable, hard working with the ability to multi-task.

• Team player with high integrity and strong work ethics.

• Ability to manage and motivate employees while meeting deadlines.

• Strong communication and organization skills. Excellent interpersonal skills with the ability to prospect and generate new clients and build clientele.

• Innovation with the ability to meet goals and objectives.

• Ability to help individuals apply for a loan modification, bank loans and business certification. Proficient in Microsoft Windows, Microsoft Office, (Word, Excel, and Outlook),Peachtree, MSAS Payroll, Compass, Allways, and DACS EDUCATION

Bachelor of Business Administration, Management

Texas Southern University, Houston, Texas


First Cornerstone Group, LLC, Houston,Texas 7/2016 to Present Buyer InTake/Seller Intake

• I qualify sellers leads and soliciting the acceptable offer to seller and a “yes” to terms

• I qualify buyers leads with qualified sellers to obtain preferred terms of purchase, signed LOI, signed contract and closing.

• Accurately maintain all records, as specified by the company Netpique, Houston, Texas 11/2015 -7/2016

Sales Executive

• I sold electricity to Commercial Business

Sutherland Mortgage, Houston, Texas 2/2015 – 8/2015 Re-disclosure Analyst/ Loan Processor (Contract)

• I performed a review a tasks that has been systematically set due to changes in loan-term and/or fees to determine if the change of circumstance is valid in accordance with SunTrust’s interpretations of the Real Estate Settlement Act (RESPA) RMS, Houston, Texas 6/2014 -8/2014

Consumer Direct Loan Officer

• Called and explained to the clients about the reverse mortgage loan program

• Built relationships with Seniors

Jacqueline Ferguson Burns

832 -646-1023

• Referred customer to a licensed loan officer

AmeriFirst Home loans, Houston, Texas 8/2013 – 5/2014 Loan Processor (Contract)

• Provided support to the loan officer and underwriter teams by ensuring timely, judicious and processing the loans

• Reviewed and verified borrower’s income karma credit reports, employment history, properly appraisals and title insurance information to prepare loan applications for underwriting.

• I ensured compliance with company policies, underwriting guidelines and lending program requirements.

Wells Fargo Home Mortgage, Houston, Texas 8/2012 – 8/2013 Home Mortgage Consultant

• Produced high-quality loans that meet Wells Fargo Home Mortgage guidelines by building referral relations with realtors, builders, financial professionals, banks stores, past customers while providing excellent customer service

• Developed knowledge of company products, policies and policies and procedures, and underwriting requirements

• Understood real estate appraisals, title reports and real estate transactions. Informed perspective and existing customers of WFHM programs, rates, loan policy, underwriting requirements and the level of risk

• Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk

Aerotek, Houston, Texas 1/2012 – 8/2012

Loss Mitigation Specialist (Contract)

• Reviewed servicing files to determine if all required loss mitigation activities were handled and documented in accordance with the requirements of Hamp Proprietary modification guidelines or other programs required as they pertain to the time of the foreclosure process prior to making the final foreclosure determination

• Reviewed and completed fully documented long histories image documents and information available from all sources to collectively determine if it is that information used to make the foreclosure decision

• Assembled documents and data information from multiple systems and organize them as required

• Communicated errors to appropriate personnel for resolution is necessary for preventing contested or impaired a foreclosure

Urban Financial Group, Houston, Texas Knight Capital Americas, LP 3/2011 – 6/2011 Junior Loan Officer

Jacqueline Ferguson Burns

832 -646-1023

• Called the client responded to the Robert Wagner TV commercials

• Explained the reverse mortgage loan program

• Built relationship with seniors

• Ensured applications were completed an accurate

• Developed client-based and marketing strategies to increase clientele

• Successfully closed senior loans.

Lincoln Heritage Life Insurance Company, Houston, Texas 10/2008 - 6/2011 Final Expense Specialist

• Met with clients that responded to Lincoln TV commercials

• Sold whole life insurance resulting in on average 5 clients per month

• Insured applications were completed an accurate

• Developed client base and marketing strategies to increase clientele Wachovia Mortgage Corporation, Houston, Texas 3/2007 - 6/2008 Mortgage Consultant

• Developed client base in marketing for potential loan business

• Maintained weekly calendar and daily/ monthly planner

• Built relationships for realtors and homebuilders

• Explained the loan process and required documentation

• Determined appropriate loan for the borrowers

• Counseled and advised clients on rates and loan programs

• Participated in coordinating closing with processor and borrowers

• Attended all closings and generated weekly and monthly productive reports Accomplishments:

• Successfully closed client loans on time, thus acquiring a loan application from the City of Houston Department

Countrywide Home Loans, Houston, Texas 5/2005 – 3/2007 Loan Officer

• Developed client base in marketing for potential own business

• Determined appropriate loans for borrowers

• Successfully closed client loans

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