Customer Service Sales

Parag Gohel

E-Mail: **********@*****.***

Mobile: 092********

To see myself as a well-established in an organization with repute, where in, my sincere efforts and services can contribute to the progress and development of the organization in the best manner.

Professional Experience

Cosmic Information & Technology Ltd, Ahmedabad, Gujarat Currently

Operation Executive

Accountabilities:

Handling Client on Daily Basis

Full fill their requirements by providing all kind of solution from our Team

Handle existing Clients by Updating about market and running trends

Managing Pre-Sales, Post-Sales Support, Managing Key-Corporate accounts, Customer Service, Generating new Leads

Acting as a SPOC for account renewals, collection, and service escalation, Support management through Backend Team.

Digital Media Campaign Planning, Execution & Monitoring.

Acted as a SPOC for assigned project.

Operation & Service Delivery Management, Overall responsible & Ownership for nation-wide OBD (outbound dialling activity) activity for leading Telco’s.

Motivated & Drove the Operation Team.

To work closely to optimise resources and cost involved.

Taxi for Sure, Baroda, Gujarat August 14 – November 14

Account Manager

Accountabilities:

Handling Operators on Daily Basis

Full fill their requirements by providing all kind of solution from our Team

Handle all operation team in branch.

Acting as a SPOC for account renewals, collection, and service escalation, Support management through Backend Team.

Acted as a SPOC for all operators.

Operation & Service Delivery Management, Overall responsible

Motivated & Drove the Operation Team.

To work closely to optimise resources and cost involved.

Cosmic Information & Technology Ltd, Ahmedabad, Gujarat October 10 – August 14

Operation Executive

Accountabilities:

Handling Client on Daily Basis

Full fill their requirements by providing all kind of solution from our Team

Handle existing Clients by Updating about market and running trends

Managing Pre-Sales, Post-Sales Support, Managing Key-Corporate accounts, Customer Service, Generating new Leads

Acting as a SPOC for account renewals, collection, and service escalation, Support management through Backend Team.

Digital Media Campaign Planning, Execution & Monitoring.

Acted as a SPOC for assigned project.

Operation & Service Delivery Management, Overall responsible & Ownership for nation-wide OBD (outbound dialling activity) activity for leading Telco’s.

Motivated & Drove the Operation Team.

To work closely to optimise resources and cost involved.

Tata Teleservices Ltd, Ahmedabad, Gujarat February 10 –October 10 Senior Executive

Accountabilities:

Handling Sales. Exclusive Store of TATA DOCOMO

Handling After Sales. Exclusive Store of TATA DOCOMO

Retention by providing all necessary needs of Customer, customer service and store operations.

Handling Documentation process. Exclusive Store of TATA DOCOMO

TATA Teleservices Limited (MBS) Ahmedabad, Gujarat October 08 – February 10

Backend Executive

Accountabilities:

We were solved all the Query & complaint of Franchisee, Distributer & Outlet of TATA.

Preparing the MIS report of monthly sales and ensuring the timelines for sending reports.

To monitor & resolve the customer issues.

To take waiver approvals for disputed and requisite cases.

Clear rejection issue of new activation forms.

TATA Teleservices Limited (PACE) July 07-October 08

Customer care Executive

Accountabilities:

I have worked in Number-Blocking & Dealer desk

Taking care of new activation form login.

Taking care of Generation new series of PRI.

Manage mobile number choice for TATA outlet, Channel manager.

Academic Credentials

B.Com- Bachelor in Commerce- Gujarat

MBA Running.

Additional Qualification & Computer Skills

Delivery Management

Relationship Management

People Management

One year Computer Course.

Basics, MS Office (Word, Excel, PowerPoint, Access), complete knowledge on excel.

Tally 9

Personal Dossier

Date of Birth: 10th Nov 1985

Address: 73/1736, Gujarat Housing Board, opp. Hindi School, Meghaninagar,

Ahmedabad-380016

Linguistic Abilities: English, Hindi & Gujarati

Hobbies: Watching TV, Playing Cricket, Playing Chess, Listening Music

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