Customer Service Administrative Assistant
Resume:
Morgan A. Newton
*** *** *****- **********, ** 36117
******.******@*****.***
EDUCATION
Bachelor of Science in Business Administration, General Business; May 2015
Troy University, Troy, AL
COMPUTER SKILLS
Microsoft Office 2013 (Word, Excel, and PowerPoint)
Internet Explorer
RELATED EXPERIENCE
CUSTOMER SERVICE
Equality Broadcasting
Administrative Assistant, Part-time
Montgomery, AL April 2014- Current
Performs administrative and office support activities for supervisor
Handles incoming telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, data entry, and filing
Managing calendars, making travel, meeting, and event arrangements
Sorts and distributes incoming and outgoing mail
Preparing reports and financial data
Customer relations and excellent interpersonal skills
United States Department of Education, Office of Federal Student Aid
Customer Service Representative, Full time
Montgomery, AL October 2015- April 2016
Handles incoming telephone calls and emails from customers regarding a variety of requests pertaining to Federal Student Aid for higher education.
Addresses customer service inquiries in a timely and accurate manner
Gives accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
Facilitates information flow between customer service, account management operations, quality assurance, and training to guarantee call center objectives are being met
Cross-trains other Call Center Representatives as needed
Winn-Dixie
Bakery Associate, Part-Time
Montgomery, AL, July 2012- June 2015
Provided continuous attention to customer needs; greeted, assisted and thanked customers in a prompt, courteous and friendly manner
Satisfied customers’ needs and inquiries with accuracy, professionalism and a high level of service
Prepared baked goods
Operated bakery equipment
Trained other associates as needed
Created marketing displays for new products
Maintained sufficient inventory levels
Identified customers’ potential product and service needs within the Bakery
Winn-Dixie
Floral Associate, Part-Time
Montgomery, AL, April 2010- August 2010
Provided continuous attention to customer needs; greeted, assisted and thanked customers in a prompt, courteous and friendly manner
Designed and made floral arrangement for all occasions
Offered product suggestions when appropriate
Stocked and rotated department products to ensure freshness and date control
Ensured timely preparation and delivery for all orders
Identified customers’ potential product and service needs within the Floral Department
The UPS Store
Store Associate, Part-Time
Montgomery, AL, April 2006 - August 2009
Provided stellar customer service by providing efficient and effective services to meet and exceed customer expectations
Assisted customers with Print & Copy Services, Packaging Services, Postal, Shipping & Freight Services and Computer Services
Received, sorted and placed mail in mailbox modules accurately
Recorded all sales transactions on Point of Sale and accurately processed cash, checks, and credit card transactions
Prepared documents for tracing shipping claims
Operated printer/copiers, fax machine, binding equipment and all other office machines in a safe, efficient and productive manner
Reconciled cash, checks, credit cards and all other transactions accurately and in accordance with company policy and procedure
LEADERSHIP ACTIVITIES
Delta Sigma Theta Sorority, Incorporated
Chapter President
May 2013- January 2014
Presided over Chapter meetings and Executive Board meetings
Represented the Chapter in Public Relations and all official functions
Effectively communicated with Grand Chapter and National Headquarters
Coordinated activities for the Chapter
Served as Chair of the Budget Committee
Distributed and interpreted written and electronic materials from Grand Chapter and National Headquarters
Appointed all standing and special committee chairpersons
Promoted and interpreted the purpose and program of Delta Sigma Theta Sorority, Inc., and worked to increase the understanding of the Sorority, within and outside the organization
Provided advice and guidance on the work of the Sorority
Remained informed of the overall work of the organization
Delta Sigma Theta Sorority, Incorporated
Chair of Internal Audit Committee
May 2011- April 2013
Ensured the Chapter’s resources (cash, investments, etc.) were appropriately safeguarded, used and accounted for
Conducted quarterly audits and annual audits
Filed quarterly and annual audits according to the due dates established by the National Internal Audit Committee
Discussed the draft recommendations and findings on a quarterly basis with the Fiscal Officers
Reported any findings and recommendations of the audits to the Executive Board and Chapter on a quarterly basis
Notified the Chapter of any weakness in financial structure and recommended improvements
Documented improvements to internal control weaknesses
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