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Customer Service Administrative Assistant

Montgomery, Alabama, United States
January 10, 2017

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Morgan A. Newton

*** *** *****- **********, ** 36117



Bachelor of Science in Business Administration, General Business; May 2015

Troy University, Troy, AL


Microsoft Office 2013 (Word, Excel, and PowerPoint)

Internet Explorer



Equality Broadcasting

Administrative Assistant, Part-time

Montgomery, AL April 2014- Current

Performs administrative and office support activities for supervisor

Handles incoming telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, data entry, and filing

Managing calendars, making travel, meeting, and event arrangements

Sorts and distributes incoming and outgoing mail

Preparing reports and financial data

Customer relations and excellent interpersonal skills

United States Department of Education, Office of Federal Student Aid

Customer Service Representative, Full time

Montgomery, AL October 2015- April 2016

Handles incoming telephone calls and emails from customers regarding a variety of requests pertaining to Federal Student Aid for higher education.

Addresses customer service inquiries in a timely and accurate manner

Gives accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints

Facilitates information flow between customer service, account management operations, quality assurance, and training to guarantee call center objectives are being met

Cross-trains other Call Center Representatives as needed


Bakery Associate, Part-Time

Montgomery, AL, July 2012- June 2015

Provided continuous attention to customer needs; greeted, assisted and thanked customers in a prompt, courteous and friendly manner

Satisfied customers’ needs and inquiries with accuracy, professionalism and a high level of service

Prepared baked goods

Operated bakery equipment

Trained other associates as needed

Created marketing displays for new products

Maintained sufficient inventory levels

Identified customers’ potential product and service needs within the Bakery


Floral Associate, Part-Time

Montgomery, AL, April 2010- August 2010

Provided continuous attention to customer needs; greeted, assisted and thanked customers in a prompt, courteous and friendly manner

Designed and made floral arrangement for all occasions

Offered product suggestions when appropriate

Stocked and rotated department products to ensure freshness and date control

Ensured timely preparation and delivery for all orders

Identified customers’ potential product and service needs within the Floral Department

The UPS Store

Store Associate, Part-Time

Montgomery, AL, April 2006 - August 2009

Provided stellar customer service by providing efficient and effective services to meet and exceed customer expectations

Assisted customers with Print & Copy Services, Packaging Services, Postal, Shipping & Freight Services and Computer Services

Received, sorted and placed mail in mailbox modules accurately

Recorded all sales transactions on Point of Sale and accurately processed cash, checks, and credit card transactions

Prepared documents for tracing shipping claims

Operated printer/copiers, fax machine, binding equipment and all other office machines in a safe, efficient and productive manner

Reconciled cash, checks, credit cards and all other transactions accurately and in accordance with company policy and procedure


Delta Sigma Theta Sorority, Incorporated

Chapter President

May 2013- January 2014

Presided over Chapter meetings and Executive Board meetings

Represented the Chapter in Public Relations and all official functions

Effectively communicated with Grand Chapter and National Headquarters

Coordinated activities for the Chapter

Served as Chair of the Budget Committee

Distributed and interpreted written and electronic materials from Grand Chapter and National Headquarters

Appointed all standing and special committee chairpersons

Promoted and interpreted the purpose and program of Delta Sigma Theta Sorority, Inc., and worked to increase the understanding of the Sorority, within and outside the organization

Provided advice and guidance on the work of the Sorority

Remained informed of the overall work of the organization

Delta Sigma Theta Sorority, Incorporated

Chair of Internal Audit Committee

May 2011- April 2013

Ensured the Chapter’s resources (cash, investments, etc.) were appropriately safeguarded, used and accounted for

Conducted quarterly audits and annual audits

Filed quarterly and annual audits according to the due dates established by the National Internal Audit Committee

Discussed the draft recommendations and findings on a quarterly basis with the Fiscal Officers

Reported any findings and recommendations of the audits to the Executive Board and Chapter on a quarterly basis

Notified the Chapter of any weakness in financial structure and recommended improvements

Documented improvements to internal control weaknesses

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