Software Technical Support
Resume:
TIMOTHY GLENCAMP JR.
Glenside, Pa *****
*************@*******.***
OBJECTIVE: To obtain a challenging programming position where my technical and interpersonal skills can be utilized.
HARDWARE: IBM AS/400/iSeries, IBM PC and Compatibles (Microsoft DOS 6.2, Microsoft Windows 3.1 – 2000, XP). IBM iSeries Power 6 - M25 and 525, TS3500 Tape Library, IBM iSeries Power 7-770
SOFTWARE: RPG/400, RPG/IV (ILE), Client Access, DOS, Windows 3.0 and 95, 98,2000, OS/400, WordPerfect, MS Access, MS Excel, MS Word, Some Windows N.T. and Novell knowledge. : Mimix (Lakeview/Vision Solutions), PentaSafe (Net IQ), Showcase Query, Robot Client, eSend & Abstract Probe (Helpsystems), Softlanding (Turnover), IBM BRMS Backup and recovery, WebSphere MQ, PowerTech (Compliance Monitor), Performance Navigator, BCS Group(Quick-EDD), SQL, Access Client Solutions, GXS(Bizmanager)
EXPERIENCE: The Vanguard Group- (Contractor-The Judge Group)
09/15 – 12/16 Position: Iseries Systems Engineer
Troubleshoot and resolve any software problems for users on the Iseries/AS400
Troubleshoot and resolve any hardware/performance issues with the systems.
Responsible for file conversions, transfers and protocols.
Working with the BRMS backups on the Iseries
Responsible for the migration and data conversion over to Linux
Maintain and troubleshoot third party software.
Maintain system/software documentation.
Helped with debugging of programmatic issues on the system.
Helped to keep the PTF’s current on the systems.
Penske Truck Leasing
12/14 – 09/15 Position: Systems Administrator
Troubleshoot and resolve any software problems for users on the Iseries/AS400
Troubleshoot and resolve any hardware/performance issues with the systems.
Responsible for file conversions, transfers and protocols.
Working with the BRMS backups on the Iseries
Responsible for Compliance Monitor reports and overall performance on the Iseries
Automation of the daily operations checklist.
Maintain and troubleshoot third party software.
Maintain system/software documentation.
Helped with debugging of programmatic issues on the system.
Helped to keep the PTF’s current on the systems.
Documented our WebSphere MQ environment on all Iseries systems
Troubleshoot MQ queues issues on the Iseries
Troubleshoot Quick-EDD issues on the Iseries
Testing and evaluating ACS to upgrade from Client Access
Implementing SSL on all Iseries and to all users
REWARDS NETWORK INC.
2/99 – 7/2013 Position: SR. Programmer Analyst /Operations
Create and maintain new and existing interactive programs.
Responsible for all file conversions, transfers and protocols.
Create batch programs for fixes, updates and file manipulation.
Assist with PC troubleshooting and AS/400 hardware issues.
Troubleshoot and resolve any hardware/software problems for users.
Assist the development and QA team with related production/development issues
Manage the day-to-day operations and technical support in 24x7 environment including support of technical issues involving communications, hardware, software; batch processing, files transmittal to different banking institutions.
Worked with various transmission protocols SFTP, SSL, SSH utilizing WS FTP Pro.
Assisted with troubleshooting Showcase user issues
Documented daily BRMS backups and issues
Documented any issues and resolutions for the Iseries
Helped with the setup of FTP connectivity with partners
Upgraded Iseries with OS upgrades
Maintained all upgrades for third party software
Programming for interactive and batch processing using RPGLE
Maintained and upgrades for HMC on our Production, DR and Development AS400
Responsible for keeping the Iseries PTF’s current
Change management using Turnover
Data manipulation and transfer from Excel
Created and maintained user profiles and password
Upgraded and maintained encryption software for credit cards
Made sure after hour processing completed normally
Helped with debugging of programmatic issues on the AS400
BERJE
9/97 – 1/99 Position: Computer Programmer / Operator
Performed system operations on AS/400 and PC’s.
Interact and assist customers with End-Users system related problems.
Responsible for several projects and write queries for quick reports.
Daily backups, setup user profiles, troubleshoot hardware and software problems.
HYPER HARRYS’ AUTOMOTIVE SUPPLY, INC.
9/88 – 12/99 Position: Assistant Manager
Overall responsible for accounting: deposits, ordering of supplies, checking of incoming/outgoing orders, dealing with clients one-on-one or over the phone.
EDUCATION: THE CITTONE INSTITUTE
1996 – 1997 Information Systems Programming
RUTGERS UNIVERSITY
1987 – 1992 Rutgers College
Classes taken toward Economics Degree
REFERENCES: Will be furnished upon request.
Salary Requirement - $75,000 - $85,000
Contact this candidate