Sales Customer Service
Resume:
**A, Jalan Pandan Indah */**, Pandan Indah Ampang 55100 Selangor, Malaysia
********@*******.***
Profile
Name : Chin Sook Ching (Agnes)
Gender : Female
Date of Birth : 26, June 1980
Age : 36 Years Old
Availibility : anytime
Experience
Aug 2008 - Apr 2014
Allied Foam Metal Industries Sdn Bhd Position :Senior sales Coordinators Executive
Job Description :
Attend to customers call and fax in enquiries/complaints and feedback. Quotation to customers and follow up on its results.
Process customer order, planning schedule for deliveries & prepare documentation. ( PO, GRN, SO, DO, Invoice, Credit/Debit note )
Attend to customers walk in sales (Cash Sales).
Always at the front end of the company to all customers.
To follow up on backorder if any to make provision of ready services with existing customers.
To review achievements vs. weekly sales report, monthly customers sales report, monthly stock movement report *customers forecast for good coverage and quality, maintain stock level.
Provide effective communication and co-ordination between sales manager and customers.
Nov 2007 - Jul 2008
CBA Industries Sdn Bhd
Position :Customer Service Executive
Job Description :
Answering Calls (customer enquiries & complaints).
Coordinate with sales pertaining to customers requirements.
Sales support:- Quotation, Sales Order, Delivery Order.
May 2007 - Oct 2007
SURE-REACH Worldwide Express Sdn Bhd Position :HR & Administrative Executive
Job Description :
Prepare employment letter for new employee.
To unsure employee personal data in the system.
Daily key in employee Punch card.
Monthly attendance record, payroll, overtime claim, staff leave.
Monthly submittion for employee EPF & Sosco.
Filling works.
May 2001 - Apr 2007
WOLECO Hotel Supplies Sdn Bhd
Position :Administrative cum Customer Service Executive
Job Description :
Answering Calls ( customer enquiries & complaints ).
Coordinate with sales pertaining to customers requirements.
Arrange transportation for delivery to customers.
Prepare & transmit shipment advise to customers.
Monitor & update customers Purchase order against Delivery Order.
Monthly Purchase order balance summary & transmit to customers.
Filling works, Courier service, Stocks movement record.
Monitor Debtors outstanding debt.
Sales support:- Quotation, PO, DO, Invoice, DN,CN.
Reporting works:- Monthly customers Sales Order Report, Sales Analysis, Total PO received, In Out Stock Movement Report. Weekly & Monthly Debtors Report.
Education
Year 1987-1992
Primary: SRJK(C)Chen Moh,PJ
***UPSR
Year 1993-1998
Secondary: SM(P) Taman Petaling,PJ
***PMR & SPM
Dec'1998-May'2000
College: Systematic Business Training Center,KL
***LCCI (Grade :level 3)
Skills
-Able to work independently.
-Good Communication Skills And Problem Solving Abilities.
-Knowledge In Computer Literate:- Microsoft Windows,Word,Excel& UBS.
-Able to provide customer services support and assist sales activities of the division.
-Handle all general sales administrative functions: Enquiries, Quotation, Delivery Order and Invoicing.
-Willing to learn to strive for excellence, responsible for my duty.
Language
English
Mandarin
Cantonese
Bahasa Malaysia
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