Operations Manager

Areas of Focus: Operations

Qualifications Profile

Highly accomplished, detail-oriented and results-focused professional, offering comprehensive experience in operations and food safety management. Armed with exceptional leadership and team-building abilities in establishing constructive relationships and collaborating with all levels of professionals. Effective at supervising, motivating, and guiding cross-functional teams, while ensuring strict adherence to organizational policies and procedures. Powered with excellent written and verbal communication skills. Proficient with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) Office 365

Areas of Expertise

Strategic Planning Customer Service Leadership and Team Building

Hiring and Training Problem Resolution Auditing Techniques

Multi-unit Responsibility

Professional Experience

Club Demonstration Services (Daymon Worldwide) Brandon, FL

Operations Manager 2011–Present

Provide leadership to a team of 50 plus employees in food service events for Costco locations.

Build strong relationships with client and customers to develop outstanding customer service.

Operational execution to support SOP procedures and surpass food safety regulations.

Plan, schedule, and prepare strategies for flawless execution and superior customer service.

Work closely with management team to identify qualified candidates, conduct interviews, hire and train.

Present company training meetings in small and large venues across the country.

Hands-on management style to lead, mentor, and coach management and employee teams.

Ensure all projects are executed and exceed the company’s expectations.

Forecast and Budget all profit and loss (P&L) line items for my team.

Identify and embrace best practices to drive accountability and improve operational efficiencies.

Set clear objectives and accountabilities in the training processes to build bench strength in the team.

Career Highlights:

Negotiated and budgeted for special projects saving $18K in supplies for 2015.

Reduce turnover by 46% with adhering to strict training guidelines and identifying top performers.

Selected to participate in the task force to create customer service and retention procedures.

Pioneered the change from manual paper payroll to automated tablet tracking throughout the company.

Attained highest volume with 25,700 individual projects in 2015.

Positioned the company toward growth as reflected in the improvement of net profit by $155K.

Served as a leader and mentor in food safety marketing projects which reduced risk management claims by 37% for the last three years.

Achieved the following awards and recognition for outstanding work performance:

Rookie of the Year Award, 2011;

Trainer of the Year, 2013 and 2015;

Most Improved in Worker Comp Claims, 2012, 2015; and

Best Customer Service Satisfaction, 2013, 2014 and 2015.

Earlier Career with Highlights

Colonial Bank Tampa, FL

Branch Auditor/Analyst 2007-2011

Managed a team to analyze and audit business accounts in multiple branches relating to loans and longevity of companies. Responsible for retail business accounts within three branch offices. Analyzed problem accounts and made recommendations to corporate for resolution. Visited customers to audit and analyze their cash flow and suggest possible improvements to their portfolio. Developed and standardized approaches and processes to drive efficiencies. Maintain cohesive relationships with all local branches and the corporate office.

Brought significant contributions in through the following initiatives:

$4.7M in new retail business accounts;

$44K saving for clients through keen observations to restructure current loans;

$95K annually through management of business accounting and invoices; and

$32K in annual labor costs by automating accounting procedures for management.

Observed strict adherence to set-forth procedures, thereby reducing teller cash shortages from 1% to .04% annually.

Played an integral role in lessening company’s fraudulent claims by $8K, thus optimizing warning procedures and key triggers for tellers.

Generated $9K in savings by participating in the development of the employee handbook and training program for the company.

Corporate trainer for the local branches.

Education

Bachelor of Science in Environmental Science 2007

University of Tampa Tampa, FL

Professional Training

Partners in Leadership Certification Conflict Management LAMP Training

Emotional Intelligence FSP Certified Food Safety Manager Time Management

Community Involvement

Chamber of Commerce Youth Swim Team Coach

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