Customer Service Technical Support

DeShatra Tingle

***** ******** ****** #*** • Houston, Texas • 77072

CELL 713-***-**** • HOME 346-***-**** • E-MAIL ********@*****.***

PROFILE

Skilled administrative and technical support professional possessing 9 consecutive years of office experience. I am a fast-paced and energetic team player who works well under pressure. I strive to be the best that I can be in all areas. A quick study and compulsive about succeeding. I am passionate and patient with helping and providing customers and my team with the right solution to their unique situation.

SKILLS INCLUDE: MS Office Applications • SAP Plant Maintenance • SAP SRM • SAP BI • PeopleSoft 8 Enterprise Learning Management • PeopleSoft HCM • PeopleSoft ELM • Adobe Creative Suite 4-6 • Adobe Connect • SharePoint • Technical Writing • Project Management • Footprints Service Desk • Time Management • CompTIA A+ training • Document Control • Strong organizational and interpersonal skills • Google Documents • Survey Monkey

EXPERIENCE

Customer Service Specialist (Blinds.com/Global Custom Commerce)

HOUSTON, TX - MAY 2016 TO SEPTEMBER 2016

Serve as a first level of contact regarding customer service inquiries and issues

Use problem-solving skills to deliver the right solution that provides a sky-high level of service

Liaison between customers and vendors

Assist with orders, errors, product and policy questions, cancellations, and other queries

Navigate between multiple screens, typing quickly and accurately, and using various software programs.

Strong verbal and written communication skills.

Senior Customer Service Representative (HISD CFS-IT Business Solutions)

HOUSTON, TX - MAY 2014 TO JANUARY 2016

Draft, edit and process all outgoing communications for team

Provide fast and accurate processing of documents for VPN, SAP, PeopleSoft, WNA and SharePoint

Maintain a high level of world class customer service and professionalism to customers

Instructed SAP Specialty, SAP Service PO, SharePoint and Web Notification Application (WNA) trainings

Monitored and maintained end user role access for SAP and PeopleSoft

Created, maintained, and monitored SAP master data for 380 facilities and growing

Served as a Subject Matter Expert (SME) on the SAP re-implementation project

Provided applications and technical support for end users

Maintain a sensitive approach to personal data of applicants

Created training materials and user guides

Secretary II (HISD Secondary Curriculum, Instruction and Assessment - Literacy)

HOUSTON, TEXAS – NOVEMBER 2010 – MAY 2014

Process contracts and employee documents requesting access

Verify vendor documentation, processed invoices, check requests, and created requisitions

Update and chase delegated tasks to ensure progress to deadlines; initiate follow-through on action items required

Typed and proofread letters, memos, and meeting agendas for Director of Literacy

Coordinated employee training and department events

Prepared travel accommodations for team

Assembles and monitors all files, records, calendar of appointments, and other related events.

Processes payroll documents for status and salary changes, and resolves payroll/work history discrepancies.

Telecommunications Clerk (HISD / IT - Infrastructure, Engineering and Operations)

HOUSTON, TEXAS – OCTOBER 2009 – NOVEMBER 2011

Served as a liaison between HISD and vendors

Created and maintain SharePoint lists, libraries, and documents sites for Telecommunications team

Compiled SAP & PeopleSoft reports for managers and team leaders

Maintained general office inventory and departmental files

Prepared requisitions for daily operations and verified all repaired have been completed

Verified invoices for acquired amounts, services rendered, and appropriate approvals

Receives, classifies, reconciles, consolidates, and summarizes documents and information.

IT Coordinator (HISD Security Maintenance)

HOUSTON, TEXAS – APRIL 2006 – OCTOBER 2009

Review and process approved access request for security software

Utilized SAP to create, edit, and close open and outstanding work requests for facilities

Document and record daily payroll utilizing PeopleSoft database

Use FMO Maintenance Request to create and report service requests

Compile and maintain databases of passwords and users

Processes communications for district wide dissemination

Perform Service PO entry payments, create requisitions and post goods receipts utilizing SAP

Setup, configure, and update Digital Video Recorders (DVR)

Install, configure, and maintain updates for DVR client server software

Developed installation procedures manual, and training documentation

Provided training to clients on use of district's software

EDUCATION

Contemporary Learning Center High School – General Studies

High School Diploma - 1998

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