Customer Service Sales, Production Scheduling, Production Coordinator

CAREER SUMMARY

Production Coordinator with ** years’ experience in book manufacturing and a demonstrated ability to provide exceptional support and service for a broad range of staff and clients.

ACCOMPLISHMENTS AND SKILLS

Excellent communication and computer skills

Ability to work independently or as part of a team

High level of adaptability, willing to take on new responsibilities as needed.

Highly focused, detail and goal-oriented.

PROFESSIONAL EXPERIENCE

Color House Graphics, Grand Rapids, MI

Administrative Assistant, Sept. 2014 - Present

Manage all administrative and office support activities, including answering incoming calls, greeting and directing visitors, maintaining office supplies, and scheduling maintenance and inspections as needed

Assist with month end reporting procedures

Process accounts payables and receivables

Sheridan Books, Incorporated, Chelsea, Michigan

Front End Process Specialist, Oct. 2010 – Aug. 2014

Planned incoming work for manufacturing by inspecting and interpreting customer requests to ensure most efficient use of resources

Bindery Production Coordinator, 2009 - 2010

Scheduled the bindery operations for most efficient use of manpower and equipment to increase through-put and reduce down time.

Production Control Scheduler, 1999-2009

Scheduled the manufacturing operations.

Communicated scheduling to sales and manufacturing to ensure customer satisfaction and on-time delivery.

Initiated and implemented facility-wide process improvements

Oversaw the implementation of new software designed to promote more efficient customer service.

Account Executive Assistant/Sales Coordinator, 1996 - 1999

Improved communication efficiency as primary liaison between departments, clients, and vendors.

Developed new customer contacts through telephone sales.

Created weekly status reports and pricing for Customer and Sales.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, and research and development.

Served as liaison between the Sales, Estimating and Production departments.

EDUCATION

Saline High School Saline, Michigan

Graduated, 1992

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