Customer Service Accounts Payable
Resume:
Shelly Ludolph, M. A., Psy. D.
**** ****** *****, ***********, ** 96722, 808-***-****, ***********@*****.***
EDUCATION
Argosy University, Honolulu January 2002 – June 2009
1001 Bishop Street
Honolulu, HI 96813
Doctoral student in APA – Accredited Clinical Psychology Program
PsyD in Clinical Psychology
Master of Arts in Counseling Psychology
Specialization in Marriage & Family Therapy
California Polytechnic State University at San Luis Obispo, California
San Luis Obispo, California August 1988 – June 1991
Bachelor of Science
Major: Home Economics
Minor: Psychology
AWARDS
Phi Upsilon Omicron, National Honor Society in Family and Consumer Sciences
Award for academic excellence
EMPLOYMENT
State of Hawaii January 2016 – May 2016
Department of Education Supervisor: Chesne Cabral-
Clinical Psychologist VII & VIII Kitamura
Kauai District
3060 Eiwa Street
Lihue, HI 96766
Provide psycho-diagnostic services, including diagnostic interviews and clinical assessments of emotional and behavioral functioning. Provide recommendations for accommodations and treatment for students. Conduct individual and group therapy sessions for severe emotional disturbances, behavioral issues, developmental disorders, and provide social skills training. Coordinate with school administration and autism team to provide appropriate intervention to students and guidance to teachers and administrators. Participate in Individual Education Planning and Special Education Planning needs of students. Create individualized behavioral support plans for students. Provide crisis counseling.
Pacific Clinic Inc. March 2009 – December 2015
Post-Doctoral Employment Supervisor: Robert Brown Ph.D.
Pre-Doctoral Employment
4566 Ohia Street
Kapaa, HI 96746
Employed as Clinical Psychologist to provide psychotherapy to individuals, couples, and families. Conduct psychological and neuropsychological assessments for learning disabilities, mood disorders, personality disorders, behavioral issues, eating disorders, preparation for weight-loss surgery, and anxiety. Write preliminary psychological evaluation reports. Provide counseling for a wide variety of disorders including bipolar, depression, anxiety, Post-traumatic stress, domestic violence, relational conflict, anger management, eating disorders, and chronic mental illness. Conduct diagnostic intake interviews. Provide neuro-cognitive training. Conduct assessments and recommendations as requested by the County of Kauai Courts.
LD & ADHD Center of Hawaii January 2008 - 2012
Clinical Psychologist and Psychometrician Supervisor: Karen Tyson, Psy.D.
1110 University Ave., Suite 504
Honolulu, HI 96826
Initially employed as psychometrician conducting psychological assessments, diagnostic interviews, and providing neuro-training to children diagnosed with learning disabilities. Subsequently employed as Pre-Doctoral Clinical Psychologist conducting neuropsychological assessments, psychotherapy, diagnostic interviews, and neuro-training. Supervised psychometricians conducting psychological assessments.
Hartgrove Hospital September 2006 – October 2007
Clinical Psychology Doctoral Internship Supervisors: Frank Rowe, Ph. D. and
Department of Psychology Erin Alexander, Psy.D. D.
5730 W. Roosevelt Road
Chicago, IL 60644
Provided therapeutic intervention to inpatient population of children, adolescents, and adults to a population with a wide range of complex and severe pathology. Conducted individual, family, and group therapy sessions. Conducted diagnostic interviews and evaluations with agitated individuals in a state of crisis. Conducted neuropsychological assessments and generated neuropsychological evaluation reports. Conducted “Sexual acting out” interview with patients. Conducted patient advocacy interviews. Provided groups on social skills training, impulse control, anger management, coping skills, psycho-education, and process groups. Provided supervision and training to practicum students and interns. Participated in hospital grand rounds and functioned as an effective member of a multi-disciplinary treatment team. Conducted supervised visitations for patients and visitors. Provided crisis intervention within the community of Chicago and neighboring suburbs. Provided training to community organizations and professional development seminar for interns and practicum students. Participated in weekly individual and group supervision.
Personal Parenting and Assessment Services, Inc. Sept 2004 – January 2005
Counselor and Parent Educator/Skills Trainer
4272-B Rice Street Supervisor:
Lihue, HI 96766 Mary Akimo- Lu’uwai
Duties include case management, providing individual counseling, couple’s counseling, family counseling, attend treatment team meetings, attend clinical supervision, provide supervision for parent/child visits, provide transportation for children to supervised visits, consultation with social workers and community service providers, write process notes of each session/contact with a client, provide client with support, provide parent education and skills training, provide social workers with progress reports for each client, provide crisis counseling.
Hanalei Land Company, LLC May 2002 - Sept 2004
Office Manager Supervisor/Owner:
P.O. Box 81 Michael Keola Sheehan
Hanalei, HI 96714
Manage high-end beachfront vacation properties for discerning, affluent clientele visiting Kauai and requiring confidential services. Act as company liaison to various local services and real estate agencies. Provide accounting services including accounts payable, accounts receivable, and GET and TAT tax preparation. Routinely meet guests at check in and offer walk-through visits to vacation properties. Accommodate guest needs and increase comfort level with client’s choice of properties and reservations. Provide customer service by counseling clients in their selection of vacation properties and activities. Provide wedding coordination service and outsource contacts for additional wedding requirements. Create a safe environment for guests needing a low stress vacation. Directed clients to health care services, massage, and local island activities. Address client’s concerns and ensure their stay was above and beyond their expectations.
Trading Places International June 1999 – Nov 2002
Vacation Specialist/Travel Agent
23807 Aliso Creek Road Supervisor:
Suite 100 David Stoener
Laguna Niguel, CA 92677
Work as a travel agent assisting clients with their travel arrangements. Provide customer service to timeshare owners as well as to potential travel clientele. Manage timeshare exchange office at The Cliffs, Kauai. Conduct administration duties for satellite office at The Cliffs. Assist timeshare owners in creating their desired vacation. Conduct timeshare banking of weeks and exchange of weeks for timeshare owners. Prepare reports for accounts payable and accounts receivable regarding timeshare exchanges. Process client account history and maintenance fee payments for timeshare owners. Act as liaison to other timeshare exchange companies for our clients. Listen and address client concerns, complaints, and needs. Validate client complaints and resolve problems in a prompt manner. Counsel clients as to what will work best for their itinerary and which of their choices would be most likely to work for their vacation needs. Greet clients and assist in addressing and accommodating their requests and needs while vacationing at The Cliffs.
California State Park at San Clemente 1999
State Park Attendant
Assist campers in check in process for their stay at the park. Inform clients about the area and what services are available. Assist State Park Rangers in keeping the park safe for clients. Report to Rangers regarding posted criminals who may have entered the park. Sell State Park day passes and annual use passes. Conduct bookkeeping for monetary transactions. Act as liaison to community for State Park activities and programs.
Maranatha! Travel 1998
Travel Consultant
San Juan Capistrano, CA
Provide travel services to corporate and leisure travel clientele. Arrange air transportation, hotel and car rental reservations. Provide customer service. Process tickets for airline travel. Arrange group travel reservations and process ticketing. Arrange travel for discerning clientele. Coordinate travel for multiple satellites broadcasting of large functions. Process ticket exchanges and reservation changes. Coordinate group cruises and tours.
World Travel Bureau 1998
Travel Consultant
Costa Mesa, CA 92626
Provide travel services including air transportation arrangements, hotel reservations, and car rental reservations. Provide customer service to corporate and leisure clientele.
Carlson Wagonlit / Apple Travel 1995-1998
Travel Consultant
Laguna Niguel, CA 92677
Provide travel services and customer service to leisure travel clientele. Arrange air, hotel, and car rental reservations. Coordinate air and land tours as well as cruises and cruise tours. Processed ticketing and itineraries for clientele. Bookkeeping, accounts payable, and accounts receivable. Vacation Cruise Specialist. Aussie Specialist for arranging vacations to Australia, New Zealand, and the South Pacific.
PRACTICA/PREDOCTORAL PSYCHOTHERAPY EXPERIENCE
Tripler Army Medical Center Sept 2005 – June 2006
Therapy Practicum Student
Department of Psychology Supervisor: Mark Verschell,
1 Jarrett White Road PsyD
Tripler AMC, HI 96859-5000
Provide therapeutic intervention through weight management program. Conduct patient education on nutrition and healthy lifestyle. Conduct assessment of blood pressure, weight, and body mass index (BMI). Facilitate intake evaluation and questionnaire. Provide crisis counseling and intervention. Participate in the conduction of research on the efficacy of virtual reality vs. therapist-guided relaxation vs. taped relaxation on pain perception. Facilitate pain management. Monitor patients with high blood pressure and diabetes.
Kahi Mohala Behavioral Health Center Sept 2004 – June 2005
Diagnostic Practicum Student, Clinical Psychology
91-2301 Old Fort Weaver Road Supervisor: John Donkervoet,
Ewa Beach, Hawaii 96706 PhD
Worked with chronically mentally ill adults. Completed intake evaluations for chronically mentally ill adults. Provided diagnostic testing, psychological assessment and interpretation for inpatients and outpatients. Conduct clinical interview, staff interview, intelligence testing, and projective and objective psychological tests. Conduct risk assessment, abuse and trauma screen, and substance abuse screen. Exposure to a wide variety of DSM-IV diagnoses. Work with children, adolescents, and adults to determine treatment recommendations, clarification of diagnosis, or determine risk level of patient. Exposed to a wide range of cultural backgrounds, practices and beliefs of patients. Worked as part of an interdisciplinary team within the inpatient hospital setting to provide psychological intervention and consultation with patients, nurses, rehabilitation therapists, and physicians.
Mokihana Project Sept 2002- June 2003
Therapy Practicum Student
Kapaa High School Supervisor: Brad Klontz,
4695 Mailihuna Road PhD
Kapaa, 96728
Duties include case management, attending CSP/IEP meetings, providing students with counseling, session documentation, supervision, treatment team meetings, communication with parents or guardians, providing family counseling, observation of students in the classroom, and assisting students in the classroom. In addition, I completed 24 hours of Domestic Violence Training. Assisted Kauai Hospice in providing counseling to students involved in a mock car fatality.
SPECIALIZED TRAINING
Domestic Violence Training
Kauai Hospice Training
Assessment and Management of Overweight and Obese Adult Patients
Child Advocacy Training
Autism and ADHD Training
PROFESSIONAL AFFILIATIONS
American Association of Marriage and Family Therapists, AAMFT
American Psychological Association, APA
Hawaii Psychological Association, HPA
Phi Upsilon Omicron, National Honor Society in Family and Consumer Sciences
COMMUNITY SERVICE/VOLUNTEER WORK
YWCA Kauai – provide counseling to women at the women’s shelter.
YWCA Kauai – Co-facilitate a men’s domestic violence group.
Funds for Crystal Wolshin – fundraiser, supervise and coordinate silent auction, solicit donations.
Friends of Bethany Hamilton – fundraiser, solicit donations for silent auction.
Kauai Children’s Discovery Museum – fundraiser.
Contact this candidate