Manager Sales

Sean S. Donlon

**** ******* *****

Moorpark, CA *3021

805-***-**** ***********@*****.***

January 9, 2017

Marriott International- HR Generalist Position

Dear Recruiter or Human Resource Executive::

I am expressing interest in the posted position at the JW Marriott for the job of Human Resources Generalist. My background clearly shows great experience interacting with staff, managers, guests, and clients in the hospitality industry. I have succeeded as a district manager of operations and services with Sodexo, an industry leading hospitality company in Los Angeles and have worked 28 years in this leadership role.

Prior to the district manager position with Sodexo, I worked for Marriott International as a General Manager in Marriott’s food service division in the DC area for 12 years.

My passion is people and recognizing the talents that we all have, then putting that person into a position to take full advantage of that talent for the success of the business and the personal growth of the individual.

I have interacted with Sodexo’s human resource department, managers, and staff, both union and non-union. I was responsible for recruiting, hiring, training, and developing our biggest asset… our people. I have been responsible for recruiting, diversity hiring, EEO and fair treatment laws. counseling and developing a team of managers and staff of 15 high volume business operations for Sodexo. My main role was district manager for the overall business success, interacting with managers, staff, and clients. I worked closely with the human resource department at Sodexo while managing the business in my district.

Staffing and retention is one of our biggest challenges, particularly at the aviation lounge operations, where badging offered the complication of time delay with security background process. However, through staff retention efforts, regular job fairs, recruiting, bench-strength, and cross-training, I was able to support the managers of the cafes and lounges and stay ahead of the staffing challenges. My larger locations had as many as 90 staff on the schedule.

I worked closely with our human resource department on job fairs, interviewing, selecting staff, food and physical safety training, and working through the standard hiring procedures, background checks, badging requirements for the aviation accounts, and working closely with manager development throughout my career.

I recognize that our people are our biggest asset. My subordinates and managers will verify that my skills as a patient and respectful leader, focused on developing the talent in people are a key to success in business and life, and this has led to the success of my team.

As a Sodexo district manager, I was responsible for interacting with key clients in Los Angeles in business and industry and aviation operations. I led and developed a team of 15 managers to success and retail business growth. Clients included American Airlines, United, Delta, Farmers Insurance, Amgen, Mattel, Art Center of Pasadena, and AT&T Conference Center with full lodging responsibilities. I managed the retail services for lounges, cafes, micro-markets, gift shops, vending, and all food and beverage services.

I achieved the highest sales revenue of my career in fiscal 2016 through great customer and client relations, teamwork, solid sales techniques, marketing, menus, excellent service, and selling new accounts for Sodexo.

I have had a great career with Sodexo, interacting and developing talent and look forward to discussing my qualifications. Marriott is the company I started with I am very familiar with the values and mission of this great company.

Sincerely,

Sean Donlon

Sean s. donlon

4464 Skyglen Court Moorpark, CA 93021

805-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Accomplished and experienced leader with a history of positive achievements in sales, operations, people development, financial performance and success in the hospitality industry.

District Manager for Sodexo Quality of Life Services for the past 28 years in Los Angeles.

Established and supervised the “Chefs Association of Southern California” for Sodexo, which included regular shows, charity events, and training sessions for new cooks and managers.

Great communicator and team-builder. Positive, patient, dedicated, and a great collaborator. Hired and developed hundreds of staff and managers.

Focused on continuous improvement and innovations for success. Skilled in finding the talent in people and putting that talent in a position to achieve growth and goals.

Excellent with client and staff relations by providing follow-through and great communications to exceed expectations.

28 years of sales and food service experience in cafes, coffee shops, gift shops, micro-markets, restaurants, dining rooms, and catering in corporate buildings and lounge operations.

Managed business volume in fiscal year 2016 of $25M with an increase in revenues of 18.5% over prior year. Achieved all goals and targets set.

General Manager of a 309-guest room conference center with front desk, housekeeping, grounds, maintenance, and food and beverage services.

Achieved top district manager awards for client relations and services, safety, sales growth, leadership, diversity, and team-building.

Complete responsibility for financial results, client/customer relations, management of operations, retail sales growth, budgeting, and financial performance to budget.

Experienced in retail principles, marketing, merchandising, plan-o-grams, gift shops, micro-markets, vending, cafes, coffee shops, full service restaurants, catering services, bar and lounge operations.

.

District Manager

Sodexo Quality of Life Solutions - Los Angeles, CA 03/1988- 09/2016

Manage, direct, train, and lead a talented team of chefs, managers, and staff providing quality food service and auxiliary services in 15 Los Angeles area Sodexo client accounts including, Amgen, Disney, Dole, United Airlines, Delta, Star Alliance, Virgin Atlantic, Alaska Airlines, Westfield, Art Center College of Design, Intuit, Farmers Insurance, California Endowment, and ADP.

Maintained excellent client relations and contract management through close communication delivering results and exceeding expectations.

Delivered high quality and appealing food presentations and services through collaboration with our Chef's Association of Southern California, and the Sodexo retail food programs.

Provided excellent guest services and retail sales through the monitoring of standards, merchandising, marketing, plan-o-grams, and staff training for cafes, mini-markets, gift shops, coffee shops, grills, and lounges with full service, and buffet service menus.

Provided fun and creativity in Sodexo café operations increasing participation through retail promotions, menu concepts and the use of great marketing, guest chefs, and interaction with our suppliers. Increased lounge memberships for the aviation accounts through great food and services.

General Manager 04/1976-03/1988

Marriott International - Washington, DC

Managed food service operations for Marriott Corporate Services at locations including, World Bank, Smithsonian, AT&T Conference Center, and International Monetary Fund. Started career in the dinner house market as head cook while attending school and progressed to General Manager of full service café operations.

Sean S Donlon

4464 Skyglen Court, Moorpark, CA 93021

805-***-**** ***********@*****.***

EDUCATION

Bachelor of Science: Business Management- Summa Cum Laude

California Lutheran University - Thousand Oaks, CA- Year 2005

GPA 3.85

Dean's List Honoree, all semesters.

Graduated with honors.

Field of Study: Economics

George Mason University - Fairfax, VA

GPA 4.0

Minor in Economics Year 1987

Personal: Married with 3 sons

Special Interests: Art, painting, drawing, and basketball

Certifications: ServSafe food safety, CPR, First Aid, Retail Sales, EEO/AA/Diversity.

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