Customer Service Manager

Marisa Dotta

***-******* ***** *.*., Calgary, Alberta

Home: 403-***-**** Cell: 403-***-****

***********@*****.***

Professional Summary

Dedicated manager for 7 years in the non for profit setting. Extensive experience in office administration and business development. Managed all staff and operations. Responsible for all aspects of accounts and budgeting.

5 years of customer service in a fast paced leasing environment. Focus on customer satisfaction and running front end of the business. Accounts payable, updating data and customer enquiries were part of the day to day procedures.

6 years experience in a special needs school as an assistant. Dealt with children with various disabilities from the ages of 6 to 19.

Education and Training

Medical Reception College

Medical Office Assistant

Calgary, Alberta 2016

Canadian Diabetes Association

Human Resources/Management 2009

WCB Procedures to

Budgeting/Year End Accounting 2015

Toronto, Ontario

Bishop Carroll High School

Grade 12

Calgary, Alberta 1976

Skill Highlights

-Billing, including submissions and -Requisition forms

reconciliation -Microsoft Office

-Up keeping Donor database -Payroll

-AR/AP -bank reconcilliations

-Time management -reports

-First Aid -Strong interpersonal

-Answering partner/customer inquiries skills

-Assisting in minor surgery -Professional and mature

-Medical Terminology

-WCB Procedures

Professional Experience

National Diabetes Trust Corp

Manager

Calgary, Alberta September 2009-August 2015

Managed 24 employees in a non for profit setting. Responsibilities included hiring, firing, training, payroll, WCB, AR/AP, bank reconciliations, health benefit packages. Increased donation base by spearheading special events and reaching out to and developing community partnerships. Maintained monthly budgets and streamlines expenses by constant review of day to day operations. Time management and dealing with the public, partners and upper management were integral to the position.

Trailer Wizards

Leasing Agent

Calgary, Alberta May 2005- August 2009

Front end customer service leasing agent who was the first contact for clients and their needs. Kept accurate and updated files, processed billing and A/P accounts. Responded to all email and telephone inquiries and entered all data as required.

Calgary Board of Education

Special Needs Aid March 1991- June 1997

Calgary, Alberta

Assisted teachers with the education and development of children with special needs. Children ranged from severely mentally and physically handicapped to mildly autistic. All basis of education were covered depending on the needs of the child from Individual Program Planning to travel and work experience.

References available upon request

Contact this candidate