Information Technology Technical Support

**** *. ********** *** – CHICAGO, IL *****

CELL PHONE: 847-***-**** E-MAIL: ****************@*****.***

HENRY NGUYEN

OBJECTIVE

To obtain a position which will lead to challenges, professional growth and opportunities

to advance in the field of computer information technology.

EDUCATION

DeVry University

Chicago, IL 1997-2000

Bachelor of Science, Computer Information System

SKILLS

Office: Word, Excel, Access, PowerPoint and Project

Languages: SQL, PL/SQL, PowerBuilder, Visual Basic, C/C++, COBOL, and CICS

Mainframe: MVS/JCL, VSAM, TSO, Roscoe and DB2

Platform: Cognos, SAP, Sharepoint, Salesforce, JDA, Vivaldi

CAREER HISTORY

AbbVie – Sr. IT Systems Analyst 2007 – May 2016

North Chicago, IL

1. Develops, designs, tests and assists in the preparation, evaluation and

implementation of client application programming/systems solutions in

the maintenance and modification of new and currently used programs.

2. Participates as a technical team member in design, programming, testing

of system projects and enhancements within a specific functional area.

3. Provides day-to-day support including problem resolution and

coordination of operational activity relative to job scheduling.

4. Researches and evaluates alternative solutions and makes

recommendations for improved system operations, control or enhanced

business function.

5. Devises data verification methods and standard system procedures,

participates in systems testing, prepares program test data, tests and

debugs programs.

6. Assist in customer resolution. Understand customers’ business objectives

and system requirements and work closely with customers to determine

their strategic information requirements and measure performance against

expectations.

United State Navy – Operations Specialist 2002-2007

Sasebo Naval Base, Japan

1. Operated and maintained the Navy’s global satellite telecommunications

systems, mainframe computers, local and wide area networks and

microcomputer systems used in the fleet.

2. Resolved problems with software used to allow downloads to network

computers, conducted research to identify possible causes and addressed

the source problems.

3. Collected and analyzed communications and non-communication signals

transmitted from SEAL teams, and provided technical support and

guidance to deployed units engaging in a combat.

4. Performed seamanship tasks, which involved plot ship’s position, heading,

and speed, operating common marine electronic navigation instruments

including radar systems, and providing target plotting data to the combat

information center based on information received from target tracking

devices.

5. Ensured proper upkeep of the external structure of the naval ship.

6. In charge of usage and maintenance of boats, deck equipments, self

propelled barges, tugs and district craft.

7. Directed and supervised other sailors, gun crews and damage control

parties.

8. Member of Visit, Board, Search and Seizure (VBSS) team.

DeVry University – Lead Faculty Assistant 1998-2001

Chicago, IL

1. Responsible for computer labs and other faculty assistants.

2. Assisted in troubleshooting computer software issues.

3. Assisted students with logic and syntax errors.

4. Tutored students in various computer languages and platforms.

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