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Disability Analyst

Location:
Sacramento, California, United States
Posted:
January 10, 2017

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SONJA F. MORLEY

**** ********** ***** *****: 916.***.****

Sacramento, CA 95833 Email: acx7jc@r.postjobfree.com

Disability Insurance Program Analyst

A top-performing insurance and IT analyst in the disability field with a strong background in sound mental health and healthcare practices. Strong expertise advocating for patients and their families, and assisting in the development of the best care plans possible. Highly accomplished in employee training and customer service, with the proven ability to build and maintain relationships.

Areas of Expertise

Project Management

Investigations

Strategic Planning/Analysis

Industry Networking

Insurance Claims

IT/Help Desk

Business Owner

Outreach/Tracking

Group Facilitator

Staff Management

Data Analysis

Marketing Initiatives

Professional Experience

STATE OF CALIFORNIA EMPLOYMENT DEVELOPMENT DEPARTMENT, Sacramento, CA 2012 – Present

Disability Insurance Program Analyst

Manage Physician/Employer IT Help Desk, providing registration, SDI online education & password resets.

Assist with benefit information, online technical issues, incident report writing and wage coordination of benefits.

Manage claims and cases in accordance with the Special Projects and Customer Relations units.

Resolve problems with special clearance sent directly from the Employment Development Department.

Manage 60-70 calls per day in an extremely fast paced call center environment.

Frequently chosen to lead special leadership projects.

GOLDEN STATE HEALTH CLINIC, Sacramento, CA 2010 – 2012

Labor Relations Coordinator

Established creative processes to increase process efficiency.

Managed research and education projects on behalf of the labor and management departments.

Acted as a liaison between employers and employees to increase efficiency and ease of operations.

SOLANO COUNTY HEALTH & SOCIAL SERVICES, Vallejo, CA 2000 – 2010

Family Health Advocate

Assisted the State of California Public Health Department in the development of a healthy mother’s curriculum for high-risk patients.

Increased the number of high-risk pregnant patients entering into prenatal care through the creation of individualized client care plans and community health forums.

Presented research findings from a global health model study at the 2009 City-Match Conference in New Orleans.

SOLANO COUNTY MENTAL HEALTH DEPARTMENT, Fairfield, CA 1997 – 2000

Mental Health Specialist

Evaluated clients’ emotional and behavioral states to determine severity of problem and type of treatment required.

Conducted initial interviews with patients and family members to determine medical history and current mental condition.

Utilized a variety of support counseling modalities to enhance patient mental and emotional stability while in treatment.

Education

Bachelor of Arts, Political Science, California State University, Hayward, CA



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