Customer Service Administrative Assistant

EVELIN CHACIN

**** *. ******* **** ****. Apt.B-**1. Lauderdale Lakes, Florida 33313

Telephone 754-***-**** **********@*****.***

BILINGUAL ADMINISTRATIVE ASSISTANT/ MANAGEMENT (English/Spanish)

Accomplished and results oriented professional with years of management experience. Proven ability to lead and direct successful sales- oriented businesses. Adapt to improve staff morale and teamwork, resulting in high productivity and overall production.

Professional Strengths

Environmental Consultant Licensed Insurance Agent Organizational Abilities

Team Building and Leadership Proactive Management Oral and Written Communication Problem Resolution Data Entry Skills Computer Literate Cost Reduction Develop Creative Solutions Effective Time Management

Training and Development

Professional Experience:

Public Relations and Safety Specialist

AARP Foundation, SCSEP Ft. Lauderdale, Florida October 2016- ACTIVE

Recruitment of Organizations as Host Agencies, preparation of the Host Agency Agreement, as well as performance of the Safety Reviews. Work in partnership with department leaders, management staff and front line employees to improve safety performance, create and maintain a safe work environment, work procedures and practices, ensure compliance to federal, state and local regulations and laws, promote employee engagement and involvement and minimize costs. Ensure that employees receive required safety and health training in order to effectively and safely perform the requirements of their positions and that all employees understand and follow established safe work practices and procedures.

Environmental consultant March, 2106- July 2016

Provided expert assessment and advisory services for clients on matters pertaining to the management of environmental issues.

Employment Specialist

AARP Foundation, SCSEP Ft. Lauderdale, Florida November 2015- March 2016

SCSP is the Senior Community Service Employment Program, duties included processing applications and enrollments, assigning participants to host agency assignments, cheering, coaching, and Counseling participants to assist them to get employed off of the program, transferring participants from one host agency assignment to another, job development in local business community by creating relationships with employers to assist them to fill positions that are generally a good fit for participants, assisting with the Project Director to achieve the AARP Project Site's.

Office Administrative Assistant June 2015 – October 2015

ARC of Broward, AARP Foundation, Ft. Lauderdale, Florida

Provided Clerical Support to at the Learning Institute; Scheduled Classes for Staff (Anger Management, Sexual Harassment, Professional Advancement, First Aide); Maintained file records for department; answered and routed phone calls; Maintained Data Base (Data Entry)

Executive Manager January 2013- November 2014

Best Western Plus Hotel - Dania Beach, Florida

Recruited, trained, mentored, and developed staff. Managed, and evaluated procedures to determine effectiveness. Investigated and implemented new products and methods to improve production and cost saving solutions in operations. Managed an average of 30 full time employees. Reduced overtime expending. Increased productivity, service levels, quality control providing exceptional customer service.

Assistant Property Manager January 2010 - December2013

Miramar Club Condos – Miramar, Florida

Responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the 7 buildings, 340 units of the community. Performed any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments, prepare payroll and obtain primary financial data for use in maintaining property accounting records.

Office Manager/Tax Professional/Tax Instructor January 2007 –July 2012

H & R Block- Hollywood, Florida

Performed successfully in highly visible positions of increasing responsibility. Diplomatic and effective in customer service. Managed the overall operation and results of the H&R Block Taft Street Office. Performed daily supervision and coaching of office associates. Trained new and existing employees. Motivated employees to achieve goals. Worked long and irregular hours. Tax professional and Income Tax course preparer in both English and Spanish.

Education:

University of Tennessee, Knoxville, TN

Bachelor of Science: Major in Agricultural Engineering

Universidad Experimental Francisco de Miranda, Coro, Falcón, Venezuela

Master of Science: Production Systems

Other Relevant Information:

Mortgage Broker

ARC Broward Volunteer

Latino Ambassador for H & R Block Marketing Campaign

International Affairs Attaché

Life Health and Annuities Insurance Agent

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