Customer Service Sales

SARAH B. McDONOUGH

Medford, OR ***** 541-***-**** ************@*****.***

Profile: Self-motivated, proven performer with 9 years of insurance experience through a career marked by variety and advancement across multiple lines of business. Reputation for excellent customer service, attention to detail and flexibility to perform a variety of duties. Enjoy a fast-paced, interactive environment that provides problem-solving opportunities in team and individual settings. Excellent communication and interpersonal skills. Well versed in computer applications, including Xactimate and Symbility estimating software.

Experience:

FARMERS INSURANCE – DISTRICT 01 OFFICE, Medford, OR 04/14-Present

Southern Oregon District of Farmers Insurance overseeing 40 local agents.

Training Manager

Train and develop agent candidates on all aspects of job duties including systems, prospecting, sales,

customer service, marketing and retention. Run monthly developmental training with new agents geared

toward achieving business goals. Responsible for progress of all new agents along with addressing any

needed performance management. Design comprehensive training curriculum for both new and existing

agents. District specialist for Life insurance products. Handle miscellaneous administrative duties for the

District Manager; including escalated customer service issues and resolving agent/customer conflicts.

Licensed in Oregon for both Property & Casualty Insurance and Life & Health Insurance.

OREGON MUTUAL INSURANCE, McMinnville, OR 07/13-03/14

Providing exemplary customer service to members in five states since 1894.

Senior Claims Adjuster II

Multi-line field claims adjuster handling losses related to both auto and home policies. Well versed in personal and commercial lines policy adaptation for lability and property damage claims. Handle all aspects of claims handling including; customer contact, investigation, vendor coordination, policy application and settlement. High level of agent interaction to ensure best possible customer experience.

FARMERS INSURANCE, Tigard, OR 04/07-07/13

Second largest Personal Lines Insurer in Oregon

Senior Field Property Claims Representative

Performed duties across a broad geographic Oregon territory and in Catastrophe settings. Licensed adjuster in over a dozen states, including Texas with experience in various construction types. Proficient in vandalism, water, wind, hail, smoke and fire losses; including all phases of the investigative process, recorded statements, and use of experts including engineers and cause and origin. Claims settled on site including issuance of payments to an authority level exceeding $50,000. Explanation of coverage and benefits inclusive of personal property and additional living expenses. Consistently deliver superior customer satisfaction scores, earning multiple Superior Service Awards. Travel when needed for catastrophe claims, experienced in hurricane, hail, and wind.

Liability Claims Representative

Investigated and facilitated settlement in bodily injury and liability claims, through all phases of the claims process. Evaluation of medical reports, on scene investigations, customer interviews. Advanced negotiation and policy interpretation skills involving multiple lines of business. Trained and developed new employees as a high performer in the role.

FIRST TECHNOLOGY CREDIT UNION, Beaverton, OR 5/04 - 4/07

Second largest Credit Union in Oregon, catering to the high tech industry

Business Development Officer

Responsible for increasing Credit Union membership through the use of effective sales strategies and campaigns targeted at corporations, organizations, and individuals. Solidify member relationships and attract new members by facilitating brand and mission aligned corporate and community events. Create customized benefits packages which include personalized product recommendations and services catering to specific corporate needs.

Contact Center Counselor

Ensures customer satisfaction by promoting products and services based on members’ needs. Communicates with others to build rapport in meeting sales goals and resolving any discrepancies. Transacts financial business for members, and making timely credit decisions. Assists in the development of new products, performing computer duties and working with other sales reps to encourage and ensure repeat business. Recently promoted to “point person” for the handling of second mortgages for the Contact Center, after only six weeks of loan training. Selected as a six-month employee to assist in the training of new employees. Works closely with the Business Development Department to help with on-site visits to sponsor companies, as well as single-handedly runs co-sponsored events.

STARBUCKS COFFEE COMPANY – Beaverton, OR 7/03-4/04

Fortune 100 leading retailer and roaster of specialty coffee products.

Barista

Prepared a variety of beverages for customers. Assisted in maintaining a clean and functional work environment. Help with set up of new promotional displays. Answered questions pertaining to product knowledge. Provided excellent customer service.

ENTERPRISE RENT-A-CAR – Gladstone, OR 4/02 -6/03

Largest rental agency in North America with 6,000+ offices worldwide.

Management Trainee

Responsible for the auto renting and related services for business accounts. Liaison between management, consultants, customers, sales reps and outside firms. Involved in training sessions with other reps to create activities and promotions to exceed sales goals. Ensured retail location displays and promotional items were informative and well-placed for maximum impact for customers. Evaluated effectiveness of promotions and recommended options.

EDUCATION University of Oregon, Eugene, OR,

Bachelor of Arts Degree in Journalism-Public Relations;

Minor in Business Administration

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