Customer Service Executive

S.SATHYA,

**/**, ********** **** ******,

kalaivanar nagar, padi,

Chennai-50. E mail: **************@*****.***

Contact no: 979*******

Objective:

Intend to build a career with leading corporate of creative environment. To reach pinnacle with determination, dedication, hard work and continuous learning.

Professional Experience:

Tata Communication Transformation Services Ltd (TCTSL).

Year of experience : 4 Years (9’th July 2012 - Still Working)

Designation : Customer Service Executive

Responsibilities:

Daily reports sending to Customer regarding order details.

Resolving customer query through mails.

Contacting BT to resolve the issues in the orders through chat and calls.

Raising Dead On Arrival (DOA), fault tickets in Remedy for orders struck due to fault on the line.

Raising Escalation with BT for orders not completing in time.

Worked in tools like Cramer, Remedy.

Worked in Cablelink project.

Comodo Security Solutions.

Year of experience : 1.2 yrs (1’st Sep 2010 - 31’st Oct 2011)

Type of work : E-mail and Chat Support (Non Techincal)

Designation : Junior Associate

Responsibilities:

Responsible to issue SSL Certificate to valid customers (Genuine Domains).

Providing the support for installation of SSL certificate installation.

Resolving the SSL Certificate and Code-signing installation issues through Email ticketing system using Kayako and Chat using Liveperson.

Resolving resellers and Web-host Validation queries regarding SSL certificate through chat using Liveperson

Educational Qualification:

2010 Bachelor of Computer Science Engineering

SKR Engineering College, Chennai Aggregate: 78 %

2006 Higher Secondary

SBOA Matriculation Higher Secondary School, Chennai Aggregate: 84.2 %

2004 Senior Secondary

SBOA Matriculation Higher Secondary School, Chennai Aggregate: 80.72 %

Technical Qualification:

Language known : C, C++, CCNA.

Database : MS Excel, MS Word, MS Office Power Point.

Skills:

Quick Learner

Team Worker

Keen to learn new things

Co-Curricular Activities:

Participated in Debugging in St.Peters Engineering College at Avadi in Chennai.

Participated in Debugging and Quiz program in Sri Sairam Engineering College at West Tambaram in Chennai.

Personal Profile:

Name : S.Sathya

Father’s Name : D.Sekar

Gender : Female

Date of Birth : 13-09-1988

Marital Status : Married

Nationality : Indian

PAN Card Number : CZMPS0349K

Languages known : English & Tamil (To Write, Speak, Read)

Declaration:

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.

Place : CHENNAI Date : Signature

(S.Sathya)

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