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Customer Service Representative

January 10, 2017

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No ** Obaoye Close Sangotedo, Ajah,


07062028179, 08026827692


To diligently perform all my duties and contribute positively to the growth of any organization I am placed while building an exceptional career, seeking for challenging opportunities and actively participating in them to have sound technical and analytical skills to constantly improve on my personal development.


I am dedicated and possess excellent interpersonal and communication skills with the ability to develop and maintain mutually beneficial internal and external relationships. A fast learner with excellent computer skills, outstanding analytical strengths and an ability to apply both creativity and diligence to the successful completion of desired goals. A Can Do spirit, I am hardworking, ambitious and I enjoy being part of a successful and productive team, and I thrive in highly pressurised and challenging working environments either as part of a team or independently.


April 2013 – November 2016: Customer Care Representative, MTN Nigeria

Job functions

Identified and resolved customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.

Escalated and routed customer issues to the relevant process operators.

Marketed MTN products and services to current and potential customers.

Provided advice to customers on what package(s) will suit their needs.

Enlightened and educated customers on new products and initiatives within MTN

Projected a professional company image through interaction with customers.

Generated feedback to assist company in identifying customer needs.

Worked as a team to achieve daily set targets.

Cross-selling / Up-selling company products and services to customers

Responsible for brand equity management

Responsible for Customer life cycle retention management

Ensured and provided quality service to both internal and external customers.

Accessed the company’s internal systems to obtain and extract order information and provided customer service management with the data for inclusion in various scheduled and special report.

October 2011-March 2013: Personal Assistant to MD Peak Performance Coaching Academy

Job functions

Implemented and maintained procedures/administrative systems

Prepared letters, presentation, reports and maintained databases

Maintained accurate filling system and inventory of stocks

Prepared correspondence on the MD’s behalf

Answered calls and handled queries

Managed budget, projects and the MD’s electronic diary

Organised meetings and took minutes

Liaised with staff, suppliers and clients

Arranged appointments, events/meetings as the MD’s representative

Organised travel and prepared complex travel itineraries with accommodation

Commissioned and attended events on behalf of the MD

March 2010- Dec 2010 Direct Sales Agent First City Monument Bank PLC

Job functions

Sourced for new accounts/clients

maintained existing accounts/clients

made calls to targeted prospective employees

Assisted customers with routine account related requests such as fund transfer, stop payments, inquiry about bank products and services.

Researched and resolved customer problems acting as the customer liaison between other bank departments when necessary.

Processed necessary paperwork to rebate customer service charges.

Worked to achieve set targets

Reviewed and analysed competitor products and fees

Analysed and reported on competitors and industry trends

Coordinated marketing program to establish, maintain and solidify corporate business relationships

Provided input to the product planning process.

February 2009- December 2009 Customer Sales Representative Theodor Pharmaceuticals ltd

Job functions

Established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets i.e. hospitals, pharmacies, clinics, etc.

Delivered orders

Kept management informed by submitting activity and results report

Organised presentations on new products to prospective and existing clients

Resolved customers’ complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.

Provided historical records by maintaining records on area and customer sales.

Monitored competition by gathering current marketplace information on products, pricing, merchandising techniques, etc.

Recommended changes in products, service and policy by evaluating results and competitive developments.

Maintained professional and technical knowledge by attending educational workshops

Generated feedback from customers to be used in creating management policies

November 2007-october 2008 Laboratory Technologist General Hospital Dansadau, Zamfara State - NYSC

Job functions

Carried out tests and analysis on patients

Generated and reported findings

Maintained clean and tidy laboratories

Entered results and maintained data

Sourced quality and affordable laboratory consumables


University of Lagos

M.Sc. Public Health (Health Management) - 2016

University of Lagos

B.Sc. Microbiology – 2006 Second Class Lower


Value Based Customer Service (2015). Trained to be an efficient professional customer service representative


Human Capital Development (2014). Trained to be an outstanding worker in the 21st century corporate world


How May I Help You? (2013). Trained to be a professional Customer Service Representative

MTN Nigeria

Microsoft Certified Information Technology Professional - MCITP (2010). Trained in the use of windows server 2008 and other computer applications


Proficiency Certificate In Management (2009). Trained in management skills and techniques


Public Health intervention- Folu community in Ibeju- Lekki Local Government Area, Lagos state: Aug 2015 till Nov 2016


State of Origin – Anambra

L.G.A- Onitsha- north

Sex – Female

Marital status – Single

D.O.B 17/02/1981


Reading books, travelling, cooking and making new friends


Itohan Kukoyi Team Lead MTN Nigeria 08032023708

Richard Ochagu Nigerian Navy 08034051628

Habibat Badmus British Embassy 08052003236

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