Customer Service Manager

JAMES R LITWIN

Summary

To obtain a position with a well established company which offers potential

for growth advancement.

Accomplishments

Certificates of Continuing education.

Management leadership skills.

Effective traffic management.

How to be a more effective supervisor.

Experience

ACCOUNT MANAGER

September 2012 to August 2015

SAV EXPRESS INC - Coon Rapids, MN

Provided Daily Operational Support

Contract Negotiation

New Business Development

Provided assistance as well training to fellow employees Arranged Meetings with potential new customers

ACCOUNT MANAGER

January 2009 to September 2012

TAYLOR TRUCK LINES - NORTHFIELD, MN

Managed existing as well as new accounts

Review and approved New Customer Contracts

Rate Negotiation

Overseen Daily dispatch and Operational duties

Account Executive

January 2008

Hicks Trucking and Ripely Brokerage - Litchfield, Mn Developed new accounts and maintain them.

Driver recruitment.

Quote customers on over dimensional loads.

Customer Service Representative

January 2007

Panther Expedited Services - Seville, Oh

Sales for new accounts.

Rate quotes for potential new accounts.

Serviced and maintained exisiting accounts.

Purchasing for new trailer equipment.

Order and tracked permits on over dimensional loads. Senior Sales Representative

January 2004 to January 2006

Trax Trux - Richfield, Oh

Headed Corporate Trailer Division.

Corporate wholesaler and buyer of heavy equipment. 7769 Coachman Court, Brecksville Ohio 44141

Home: 216-***-**** - *************@*****.***

Transportaion Manager

January 1991 to January 2002

Majestic Steel Service Inc

Provide service to 2100 accounts Negotiate freight and rail rates that are competitive within 48 states. Initiate the claim process and assess primary loss to product Help indemnify all customer complaints involved in a loss or damaged product in a timely and cost effective manner Daily dispatch of shipments. Education

1992

Cleveland State University

Interests

Cleveland Traffic Club Youngstown Traffic Club. ACHIEVEMENTS Employee of the month July 1998 Additional Information

INTERESTS Cleveland Traffic Club Youngstown Traffic Club. ACHIEVEMENTS Employee of the month July 1998

Skills

competitive, Purchasing, recruitment, Sales

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