Manager Project

ROBERT GOLDSTEIN

** ****** *****, ********, ** **518

845-***-**** r ****************@*****.***

PROFESSIONAL EXPERIENCE

Richmond Community Services, Yonkers NY

Manager, 2014 – December 2015

Responsible for operations of Day Programs, Oversees and ensures the appropriate delivery of services to the program participants by the Day Program Clinical Coordinator and Habilitation Supervisors. Develops and implements Day Programs that incorporate appropriate level learning goals and recreational activities for the individuals in the Day Program. Supervises Day Program Supervisors and Clinical Coordinator and trains / monitors Day Program aides. Implements outcomes and training objectives for the individuals in the Day Program and develops behavior plans. Interviews, hires and terminates staff for functional areas of responsibility. Provides staff with on going directions and feedback regarding performance. Counsels staff and administers discipline as needed in accordance to agency policies. Objectively evaluates staff and completes performance appraisals in a timely manner.

Banfield Animal Hospital, Nanuet NY

Project Manager, 2013 2014

Managed all day to day operation of hospital. Developed annual planning, budgeting and hospital productivity levels. Oversee and train associates on professional, efficient and exceptional client service. Including client education, pet health needs, hospital services, marketing campaigns and effectively resolve client issues. Direct, lead and mentor the paraprofessional staff to deliver high quality medical care and business results. Responsible for cost containment, cash control/banking, loss prevention, office and medical supply ordering, and inventory management, maintaining acceptable hospital audit scores .Ensure compliance with all practice policies and procedures with all local, state and federal laws ARC of Rockland, Congers, NY

Community Director of Residential Life, 2001 –2011 Directed and managed all day to day operations of assigned residential homes and programs. Ensured compliance with Agency, regulatory and accreditation's standards, policies, procedures and objectives. Conducted regular on site visits to assigned residential homes/programs in order to assess efficiency of program/service in meeting participants needs. Recruited, hired, oriented, trained, evaluated and disciplined when necessary, as well as terminated subordinate staff. Formulated long range plans for residential services and programs and assured maximization of revenue for all programs. Administered budgets for all assigned services and programs and monitored performance against budget expectations. Ensured proper maintenance and upkeep of home environment and property. Ensured safety and health of all staff and consumers through establishment and maintenance of ongoing comprehensive safety program. Coordinated and implemented community based program Jewish Family Services with over 30 volunteers working at individual homes and synagogues. CERTIFICATIONS

American Red Cross Instructor for First Aid, CPR and AED SCIP Certification

EDUCATION

City University of NY, Queens College

Major: Sociology Minor: Education Bachelor of Arts & Sciences 1989

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