Customer Service Representative
Resume:
Steven A. Bennett
Apartment 113
Cincinnati, Ohio 45220
Phone: 513-***-****
E-mail: *************@*****.***
Current Position
*/**/**** - ******* ******* 27 Productions
3038 Avena Court
Fort Collins, CO 80528
Associate Editor
Responsible for proofreading manuscripts as well as working with editors and authors of a series of digital novels and short story anthologies.
Customer Relations
Experience
1/15/2015 - 2/15/2015 Gutter Shutter Company
11820 Kemper Springs Dr,
Cincinnati, OH 45240
Customer Service Representative
Made outgoing calls to contact various contractors and suppliers about their level of interest in receiving more information about the company's products.
Customer Relations
Experience
5/22/2015 - 6/30/2015 Trade Global
5389 E Provident Dr
West Chester, OH 45246-1044
Customer Service Representative
Handled incoming calls from customers that had questions and concerns about several brands of shoes.
Customer Relations
Experience
10/15/2015 -12/15/2015 SentriLock
7701 Service Center Dr, West Chester, OH 45069
Customer Service Representative
Took incoming calls from Realtors who were having trouble accessing the company's line of lockboxes.
2011 - 2014 Macy’s
9111 Duke Blvd. Mason, OH 45040
Credit Granting Specialist
•Review customer requests for increased credit guidelines and approve/disapprove requests.
•Assist Macy store associates in facilitating customers’ in-store purchases, approving extra credit and resolving account problems.
•Take overflow calls from Customer Service, routing calls to the departments which could properly assist them and answering all manner of general questions about their accounts
Steven A. Bennett 513-***-****
Retail Sales Experience
2008 - 2010 Super-Fly Comics & Comics
132 Dayton St. Yellow Springs, Ohio 45387
Contact Owner: Tony Barry
Retail Consultant
. Helped set up a new business and advised the owners on a day-to-day basis on
merchandise orders and advertising.
. Assist customers with finding merchandise, answer questions, suggest items of
interest, and carry out purchase transactions.
2004 - 2008 Dark Star Books
237 Xenia Ave. Yellow Springs, OH 45387
Contact Owner: Mary Alice Wilson
Senior Sales Associate
Supervise creation of merchandise displays for windows and internal fixtures
Reconcile cash with register receipts and deposit in bank
Assist customers with finding merchandise, answer questions, suggest items of
interest, and carry out purchase transactions.
1995 - 2003 Dark Star III Books & Comics
Beavercreek, OH
Store Manager
•Supervise three staff members
•Review vendor materials, perform cost analyses, select vendors, and determine appropriate quantities for merchandise orders
•Perform yearly inventories and manage inventory levels
•Write, direct, and produce television commercial with regional celebrities
•Create, hire artists, and write copy for local media promotions
• Supervise creation of merchandise displays for window and internal fixtures
Media & Publishing
1995-present
Writer, Comic Buyers Guide,
•Write 4-5 weekly 200-word reviews of graphic novels and comic books for national print publication.
•Columnist (“Confessions of a Comic Book Guy”), ICV2.com, 2005-present.
•Write 800-word weekly column for audience of retailers, sharing expertise on all aspects of running a comic book store.
2010-present
Blogger, “Comic Book Compulsive,”International Team of Comic Historians
•Member of invitation-only institution for the historical documentation and preservation of comic history, bringing this aspect of American History to a broader audience for popular culture.
•Write weekly entries presenting aspects of archival, Golden Age comics.
Editor, The Encyclopedia of Animated Saturday Superheroes: a Compilation of Some of the Best Animated Cartoon Series. Rick Darrow, CB Publications: Las Vegas, Nevada, 1993.
Steven A. Bennett 513-***-****
Additional Work Experience
2008 - 2010 U.S. Census Bureau
Cincinnati, OH
Enumerator
•Seasonal work Jul-Sep 2010, Sep-Oct 2009, Mar-Apr 2008
•Conduct door-to-door interviews gathering census data
•Establish map grid references
2008 - 2008 Fulfillment Technologies, LLC
West Chester, OH
Service Representative
Address incoming customer calls and handle returns, exchanges, shipping
problems, and customer complaints.
•Use knowledge of catalogs and products to help customers with purchases.
•Suggest items on sale to encourage sales
Education
Bachelor of Arts, 1979
1976 -1979 Antioch College Yellow Springs, OH
1975 -1976 University of Akron Akron, OH
References
Available Upon Request
Contact this candidate