Customer Service Mental Health
Resume:
Chussette Oden
Alexandria, LA
********@*****.*** - 602-***-****
Office/Clerical/Case management professional experience: Prior to being in social services/case management, I worked in the field of customer service, banking, sales, clerical, I excelled in providing optimal service and sales with companies Target, Sears, I was the first SEARS MAY I person. I have a variety of skills including top performer in documentation, I have been oncall and handled various mental health crisis as a case manager, housing specialist and overall experience mental health professional
Work Experience
Forensics Case Manager
Regional Behavioral Health Authority (PCN, CPLC, Magellan, VO)
-Phoenix, AZ
-February 2005 to December 2016
Works collaboratively with the clinic medical staff to communicate and coordinate services with NT-XIX members, general medical providers and community resources. Assists clinic medical staff with activities related to COT, amendments, and petitions.
Assists clinic medical staff with triage of NT-XIX members presenting in crisis at the clinic.
Assists clinic medical staff with missed appointments, scheduling of appointments, and follow-up with no shows for NT-XIX members.
Handles brief telephone or face-to-face interactions with a NT-XIX member as directed by clinic medical staff.
Assists clinic medical staff in finding community resources to meet basic needs.
Serves as a point of contact and ensures ongoing collaboration including the communication of appropriate clinical information with crisis, UPC, PRC West, private hospitals, and MIHS.
Maintains the NT-XIX member’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g. assessments, provision of services, coordination of care, tracking of required documentation, etc.)
Ensures confidentiality of verbal and written NT-XIX member information, in accordance with HIPPA standards and network policy.
Participates in staff meetings, trainings and other activities as required.
Performs other duties as required and special projects as assigned.
Provide housing advocacy and other supportive services to assist clients to meet tenancy obligations, mediate landlord-tenant issues, and provide home visits and services to assist clients in maintaining housing
-Work closely with the mental health providers to assure coordination of care and overall client success
- housing development activities to develop relationships with landlords and identify and maintain housing stock appropriate for our clientele, working with clients for assistance with identifying and addressing housing barriers, search for housing, complete applications
-Documentation of all daily activities
-Coordination of services for clients on team
-Cross trained to provide other skill training and building (ILS, Rehab and Employment services).
Family Support Coordinator
Family Involvement Center
Phoenix, Az
January 2004 to February 2005
Trained county providers on Child and Family team process and 12 principles
Lead FSP/Case Aide/Scheduler/Front desk/Back office
Responsible for direct supervision of client.
Abided by all C.P.S rules and regulations
Coordination of care between multiple agencies in the care of
The clients.
Crisis intervention and stabilization.
Documentation of all daily activities per individual service
Plans.
Staff was trained in the implementation of this service
Plans.
Intensive Case Manager/lead family support partner
Jewish Family and Childrens services
Phoenix, AZ
October 2001 to February 2004
Lead FSP/Case Aide/Scheduler/Front desk/Back office
Responsible for direct supervision of client.
Abided by all C.P.S rules and regulations
Coordination of care between multiple agencies in the care of
The clients.
Crisis intervention and stabilization.
Documentation of all daily activities per individual service
Plans.
Staff was trained in the implementation of this service
Plans.
Case management, coordination of care with PCP, probation, and other juvenile services (CPS), parenting skills/training with parents of behaviorally challenged youth, medication monitoring, behavior management
Education
Human services/social work
Argosy University-Phoenix Online Division
Phoenix, AZ
March 2014 to December 2018
High school or equivalent in General education/public speaking
Pittsburg High School
Pittsburg, CA
September 1987 to June 1988
Skills
Microsoft office (10+ years), Housing Quality Standards Specialist- HQS certified (5 years), Crisis Prevention and Intervention (10+ years), Client Intervention Training Level II (10+ years)
Contact this candidate