Customer Service Forklift Operator
Resume:
Brandon Evans
Kansas City, MO ***31
816-***-**** (Cell)
***************@*****.***
Objective
To work in a positive environment where I can best utilize my organizational, problem solving, team building, assembly line, and most important customer service skills.
Employment History
Forklift Operator
05/2016-10/2016 McKesson
Operated powered industrial trucks to load and unload materials
Delivered and moved materials to and from storage areas, machines and loading docks into railroad cars or trucks or storage facilities
Assembly Line
01/2015-05/2016 Harley Davidson
Responsible for installing seats, mufflers, fenders, headers, fuel tanks, lights, etc. on XL motorcycles, and Roadsters
Maintain clean work area at all times
Responsible for logging the number of bicycles that are assembled daily
Assist co-workers when their line is behind or backed up
Warehouse
5/2015-12/2015 DST (temp assignment)
Responsible for loading and unloading pallets
Forklift operator responsible for loading unloading freight off trailers
Responsible for delivering mail trays, picking orders
Certified DST material handler
Responsible for driving all heavy warehouse equipment
Warehouse
03/2014-05/2015 Express/ Neovia (temp assignment)
Forklift operator responsible for loading and unloading trucks
Maintain clean work area while placing pallets in designated areas for incoming trucks
Responsible for keeping daily count of number of pallets moved as well as how many trucks were loaded and unloaded
Customer Service Rep
04/2012 – 01/2014 H&R Block Headquarters
Communicate via phone and mail with internal and external clients requiring assistance or information regarding taxes.
Utilize software programs to identify possible resolutions for complex issues.
Responsible for handling client communications within all call handling, quality measurement and AC metrics.
Responsible for participating in outbound calling campaigns as needed.
Assist and monitor the training of the Rapid Refund Representative.
Responsible for attending and participating in training and meetings related to the effective and efficient performance of perfecting my job duties.
Identify issues with current processes in place by notifying management of concerns, and coming up with potential solutions.
Assistant Pharmacy Clerk
02/2011 – 03/2012 Prescription Solutions Overland Park, KS
Responsible for scanning prescriptions into computer system.
Accountable for labeling bottles with customer and prescription information.
Responsible for packing prescriptions in correct shipping bags for precise delivery.
Order Processor
03/2007 – 02/2011 O’Reilly Distribution Center Kansas City, MO
Responsible for scanning tickets or store orders into computer system.
In charge of pulling store parts off shelves to place in tote or cherry picker to then place on conveyor line or pallets on the dock.
Collections / Customer Service
03/2004 – 2/2007 Convergys Inc. Overland Park, KS
Responsible for interpreting client needs to identify solutions for complex issues.
Maintain a positive relationship with customers to resolve difficult concerns to ensure client satisfaction at all times.
Responsible for researching overdue account balances that were fully or partially unpaid.
Responsible for following up with customers by attempting to secure payment as well as understanding the need for delinquent accounts.,
Understand and educate customers on account programs available, as well as research documents that turned in for account programs to assist client with getting back on track with debts.
Education
5/2000 Diploma Center High School Kansas City,
8/2002-05/2003 University of Phoenix Kansas City, MO
Pursued Business Management Degree
9/2013- Current – Vatterott College – Heating & Cooling
Skills
Pharmacy License (KS), Cherry Picker, Forklift, Word Perfect, Access, PowerPoint, Excel, Windows, Type 35 wpm, 10-key (by touch), data entry
References
References are available on request.
Contact this candidate