Manager Sales Associate

Matt Toffoli

* ******* ** ********, ** ***** 405-***-**** ****.*******@*****.***

Career Summary:

Since October 2015 I have managed a department of 5-7 specialists responsible for issuing $3.9 million per month in demand letters. I improved operational efficiencies by implementing Autohotkey software and increasing Excel functionality. 6+ years working on HUD’s Mortgagee Compliance Manager (MCM) contract has afforded me extensive experience with auditing FHA claims, reviewing reimbursable expenses for property preservation and Over-allowable requests.

Skills/Key Competencies:

Yardi

FHA

HUD guidelines Handbooks 4330.4 & 4000.1, as well as experience with HPD, DHCR regulations

Excel

Auditing/Regulatory Compliance

Reviewing vendor/contractor bids, estimates & work completed

Cost estimate software (RepairBase, Bluebook, Xactimate)

Tenant/Lease agreements

Word/Outlook

Work Experience:

Information Systems & Networks Corp (Oct 2015-present) [$24.45/hr, or $50.869/yr]

Manager, Part B claims. Ensuring the accomplishment of department results by setting and communicating clear goals, assessing individual and group performance, providing feedback on productivity, coaching and training employees, conducting meetings, responding to Mortgagee/servicer inquiries. Maintain workflow by assuring prompt and accurate assignment of cases.

Michaelson, Connor & Boul (Sep 2010-Sep 2015)

Appeals Supervisor. Reviewing/auditing Mortgagee/servicer appeals of Overallowable requests, Extensions of time, Reconveyances, and both MCM and FSM-issued demands for FHA insured properties pre/post foreclosure. Ensure compliance with HUD and state/local guidelines. Also worked extensively with Part B claims, plus Part A claims and Overallowable requests

Wells Fargo Financial (Mar 2010-Aug 2010)

Credit Specialist. Predominantly responsible for originating FHA home mortgage refinances, auto loans and unsecured lines of credit. Work closely with processors in obtaining requisite documentation (W-2s, letters of explanation, tax returns, lien releases, etc.)

City National Bank (June 2009-Mar 2010)

Retail Banker. Performed monthly checking account openings, as well as overdraft protection, direct deposit and loan services. Audited the vault/ATM. Also assisted in ensuring branch compliance with BSA-AML legislation

Balfour of Norman (May 2007-Feb 2008)

Retail-Sales associate. Lots of customer interaction and service. Some duties included monitoring inventory, checking freight, filling out purchase orders (via phone and online)

Education:

University of Oklahoma Fall 2005-Spring 2009

Bachelor of Business Administration Degree (Finance Major), Minor in History (3.125 GPA)

Organizations/Activities:

National Society of Collegiate Scholars

OU College of Business Financial Student Association (FSA)

Dean’s Honor Roll

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