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Customer Service Management

Location:
Louisville, Kentucky, United States
Posted:
January 10, 2017

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Louis “Greg” Seibert

***** **** **** **** *****:

Louisville, KY 40291 acx7e4@r.postjobfree.com Cell: (502) ***-****

SUMMARY OF QUALIFICATIONS

Broad-based individual with twenty-six years of experience in production and customer service. Strong analytical and planning skills combined with the ability to coordinate the efforts of many to meet organizational goals. Possesses initiative, determination and excellent communication skills.

EXPERIENCE

Martinrea Heavy Stamping – Promoted to Production Manager October 2014-September 2016 – Down-sized

Oversee all production activities. Area of management includes 12 supervisors and 200 production workers. Supervised production activities of installing new assembly lines, including EWS, ergonomics, and fixture placements.

Martinrea Heavy Stamping – Shelbyville, KY May 2012-October 2014

Production Supervisor who oversees all activities including safety, quality and productivity. Area of management includes 10 team leaders and 45 production workers.

Johnson Controls Interiors Manufacturing – Louisville, KY January 2011-May 2012

Production Supervisor who oversees all activities including safety, quality, and production, including the management of 80 production operators.

Icon Metal Forming – Corydon, IN October 2010-December 2010 – Contract work

Production Supervisor who oversees all activities including safety, quality, and production.

Ceva Logistics – Louisville, KY January 2009-August 2010 – Down-sized

Operations Supervisor who oversees all activities including safety, quality, and production.

Sypris Technologies – Louisville, KY July 2007-July 2008 – Down-sized

Production Supervisor who oversees all activities including safety, quality, and productivity, including the management of 5 teamleaders and 35 production workers.

The Ford Motor Company at the Kentucky Truck Plant April 2007-June 2007 – Contract work

Production Supervisor who oversees all activities, including safety, quality, and productivity, including the management of 4 team leaders and 60 production workers.

The ThyssenKrupp Budd Company – Stamping and Frame Division 1990-2007 – Down-sized Shelbyville, KY (purchased by Martinrea, Inc. 12/1/06)

*The “Budd” Company produces exposed automobile sheet metal assemblies for General Motors, Ford, Chrysler, and BMW with annual sales of $300m+ and specializes in J.I.T. delivery to its customers.

Production Group Leader October 1996-2007

Oversee all activities in the assembly department (safety, quality, productivity) including the management of 6 supervisors and 135 product workers, with an efficiency increase of 10%

Supervised production activities of installing new assembly lines, including EWS, ergonomics, and fixture placements

Managed the quality of the product based on the achieved TS 16949 standards, with below targeted (parts per million) level

Enforced all safety and environmental required based on both plant and governmental standards, achieved ISO 9001

Assist in development of fiscal year budgets for materials and additional manpower

Facilitated plant-wide 5-S and ergonomics activities

Plant representative to Ford’s Louisville Assembly Plant, St. Louis Assembly Plant, Kentucky Truck Plant, and General Motors Springhill Saturn Plant in Springhill, TN

Facilitate plant-wide 8-D meetings, reduced monthly 8-Ds by 50%

Management of all activities in the press production department (safety, quality, productivity)

Facilitation/supervision of all die transition/automation related activities

Customer Relations Representative August 1994-October 1996

Plant representative of Ford’s Louisville, KY and St. Louis, MO Assembly plants

Integrated Continuous Improvement activities with ISO 9000, QSS 9000 requirements

Facilitated plant-wide 8-D meetings

Production – Die Transition Team Leader May 1990-August 1994

Supervised 8 employees in the die transition area

Developed operating procedures and training guidelines for the die transition area

Acquired hands-on experience in press operation, automation, die transition,crane operation, metal finish, and fork truck operation.

TRAINING

Cycle Awareness training

Dale Carnegie course

Implementing and Transitioning to ISO/TS 16949:2002 (Excel Partnership, Inc)

Ergonomics Startup and team member since 2003

Strategies for Improved Communication

“Strengthening Customer/Supplier Relationships,” Bethlehem Steel Corporation

Train the Trainer, North American Crane Bureau

Targeted Selection Program, (Became a certified interviewer)

EDUCATION

Jefferson Community College Louisville, KY

Associate Degree in Business Management May 1985

Management GPA: 3.43

Saint Xavier High School Louisville, KY May 1981



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