Information Technology Technical Support

Allyson M. Pantina

Phone 440-***-**** ***********@*****.***

Information Technology Professional

IT Asset Management Customer Service

Results-oriented, versatile, and resourceful IT management professional with extensive experience in management of multi-tiered Help Desk support for client-server applications. Client-focused and reliable with expertise in complex network systems, research and analysis, and troubleshooting to problem-solve and maximize support. Collaborative and versatile team leader with excellent communications and interpersonal abilities to build rapport with clients, manage and motivate culturally diverse staff to ensure positive customer relations and excellent service.

Areas of Expertise

Technical Support

Research/Analysis/Troubleshooting

Complex Network Applications

Multi-Tiered Help Desk Manager

Records Management

Client Relations/Service

Report Documentation

Data Entry/Administration

Communications

Education

University of Phoenix – Associates Degree in Arts of Information Technology, 2012

Professional Experience

POLYONE DISTRIBUTION 2014-2016

IT Asset Management Analyst

Management of assets throughout North America, Mexico and Canada, purchasing all peripherals for over 100 facilities.

Creating and implementing a strategic plan to roll out and facilitate assets on a large scale for all newly acquired facilities.

Coordinates hardware disposal efforts; reviews University purchase requisitions for compliance with IT standards for hardware, software, and vendor selection.

Verification of all invoices and payments for lease schedules and purchase agreements.

Establishes, maintains, and enforces asset management procedures and standards.

Knowledge of hardware and software lifecycle management and Knowledge of best practice asset management procedures

Strong interpersonal/human relations skills

Strong analytical, written and verbal communication skills

Proficient in Microsoft Office, Excel, Access and Project, SCCM.

Ability to work in a rapidly changing environment and maintain confidentiality

CUYAHOGA COUNTY DEPARTMENT OF INFORMATION TECHNOLOGY 1997 - 2012

Operations Program Officer II 1999 – 2010

County Liaison to outside boards, committees, and commissions for administrative services

Developed and updated operations policies and system procedures.

Regional Information Systems Senior Help Desk Representative

Provided technical support to Ohio Region II Criminal Justice Information Systems (CJIS) network agencies

Certified in Ohio Law Enforcement Data Systems (LEADS) to provide full service agency technical support

Operations Technical Assistant

Designed, implemented and maintained a web-based project document repository that improved efficiency and productivity providing transparency to agency users.

Planned, implemented and provided support for a new upgrade to the IBM mainframe.

Design & Support Development - Graphics

Key Design Team member for development and implementation of the official Cuyahoga County website.

Provided maintenance and support for the county’s official website and web page contents.

Developed and maintained a simplified, easier to use county inventory system.

Affiliations

Member – Italian Sons and Daughters of America (ISDA)

Rocky River Alumni Member

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