Customer Service Microsoft Office

Ronda Kirkendoll

National Field Coordinator II

Austin, TX

************@*****.*** - 414-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Agent Assistant

Johnson Controls, Inc - Milwaukee, WI - December 2006 to Present. Worked as a liaison between local departments and service branches in various regions

Managed various inboxes to process service requests within a timely manner

Dispatch and schedule HVAC technicians to service calls during regular and after hours Reservation Manager

UHaul, Inc - Milwaukee, WI - March 2012 to January 2014 Direct incoming UHaul equipment to dealerships and moving centers to confirm reservations

Assist in controlling rental equipment inventories within the assigned geographic area

Monitor current competitor rates and maintain inventory records Loan Specialist I

Wells Fargo, Inc - Milwaukee, WI - February 2009 to January 2010 Answered inbound calls pertaining to Short Sales, Deed in lieu, and Loss Mitigation

Collected payments and fees

Conducted borrow counseling

Advised the customer the options best fit their mortgage needs Suite Attendant

Levy Restaurants - Milwaukee, WI - March 2005 to February 2007 Responsible for providing hospitality to all suite holders and single game renters for events

Responsible for performing proper Customer Service and ensure prompt friendly service

Assist with all functions for the completion of opening and closing duties assigned to the suite Service Representative

AT&T/SBC - Milwaukee, WI - September 1998 to August 2006 Processed service requests for residential/commercial customers for new and old accounts

Maintain customer records by updating, collecting and analyzing account information

Resolve produce or service problems by clarifying the customer's complaint EDUCATION

Associate of Science in Business Management

Cardinal Stritch University - Milwaukee, WI

2003 to 2006

Business Management

Alverno College - Milwaukee, WI

2002 to 2003

ADDITIONAL INFORMATION

Areas of Expertise

Customer Service Management Complaint Handling & Resolution Microsoft Office Suite People Soft Siebel NxGen Service Alliance Adobe Photoshop Pagemaker

Contact this candidate