Human Resource Resources

Sherry Ann Fowler

**** ******* **** • Mt. Airy, MD 21771 240-***-**** • *********.******@*****.***

Seasoned, results-oriented human resources professional with a 15-year track record of success. Both an effective team member and leader working as a Generalist, Business Partner, and Manager. Skilled in providing top-quality HR support to ensure a competitive advantage and an understanding of organizational strategies to help meet corporate objectives.

•“Business-friendly” Personality • Persistent, Patient, and Sensitive

•Well-Organized and Highly Efficient • Excellent in Building Relationships

•Positive “Can-Do” Attitude • Able to Establish Trust and Confidence

PROFESSIONAL EXPERIENCE

Abeo Management Corporation – Frederick, MD

Regional Human Resources Business Partner January 2013 – present

Serve as the primary source of contact for all HR-related issues supporting the management and staff for multiple states.

Serve as a resource and advisor to the Eastern Division Present, Directors, and managers/supervisors in both a strategic and hands-on capacity by providing integrating solutions to achieving business objectives.

Act as a consultant and advisor to managers and employees in the interpretations of policies and procedures and direct managers in the handling of all employee relation situations to mitigate organizational liability.

Manage and facilitate resolution of employee relation issues and conduct objective, timely investigations of any complaints of ADA, EEO, workplace harassment and other employee concerns.

Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.

Work with departments to administer the employee engagement survey, analyze results, conduct meetings, and create action plans and follow up on progress of action plan items.

Consult with business unit leaders on the development and execution of departmental and business unit reorganization plans, reduction in force, and other re-deployment activities.

Responsible for developing and implementing a full lifestyle recruitment strategy for effective internal and external recruitment of hourly and professional employees.

Analyze turnover data to determine causes of turnover and work to implement unique retention strategies.

Developed a plan to look at costs associated with advertising, recruitment, and retention to include renegotiating contracts, eliminating career website with outside vendor, and redesigned and updated current organization HR website and page which included an all new career section.

Develop job descriptions, update and create policies and procedures, and update and create various templates and forms to improve efficiency within the department.

Developed partnerships with local universities and colleges to place candidates.

Updating and improving the organization’s onboarding process including new employee orientation.

Executive Readiness Solutions Telemedicine –Leesburg, VA Human Capital Manager September 2010 - January 2013

Provided hands-on management and execution of all levels of human capital needs, including physicians, nurses, physician assistants and nurse practitioners.

Managed the interpretation and application of human resources policies and practices to ensure compliance with applicable Federal and State statutes.

Managed and maintains plan documents and documentation of actions regarding insurance programs, 401(k) plan, medical insurance plans to include Health Savings Account administration; dental insurance plans; term life/AD&D insurance plans; STD and LTD disability programs;

Administers and manages FMLA, Military Leave of Absence and Workers’ Compensation plan.

Responsible for semi-monthly payroll processing and collecting all corresponding documentation.

Ensured effective and consistent policies and procedures are applied across the business areas; train managers in the development of employees and implementation of policies and procedures

Conducted investigations and exit interviews, providing hands-on oversight of employee actions (hires, terminations, promotions, transfers, etc.), developing reports and analysis and monitoring compliance with laws, requirements and programs.

Developed human capital solutions by collecting and analyzing information; recommending courses of action Prepares, tracks, and files all necessary paperwork and reports.

Enrolled all new employees into benefits programs. Compiles and maintains records for use in employee benefits administration.

Developed census data as required. Assists in researching and determining course of action for selection of annual full-scope insurance review (medical, dental, vision.)

Interfaced with insurance brokers and insurance companies to ensure employees are receiving coverage needed and customer service requirements are met.

Coordinated the performance review function for client group and provide coaching to managers in implementing performance evaluations and performance improvement agreements; drive the performance review process for consistency, fairness, timeliness and effectiveness.

Administered and maintain the company’s compensation plans, including coordination of the annual performance and salary reviews, facilitation of current job descriptions, and participation in local and national salary surveys.

Engineering Systems Solutions – Frederick, MD

Senior Human Resource Generalist & Facility Security Officer (FSO) March 2006 – September 2010

Responsible for administering all employee health, dental, vision, FSA, and retirement plans (enrollments, changes, terminations, and monthly billing reconciliations.)

Serves as a liaison between company and insurance broker with contract renewals and price negotiations.

Coordinated health, dental, vision, life, and disability insurance enrollments and communicates with service providers concerning routine administration of programs.

Conducted annual open enrollment meetings for employee benefits for all onsite and offsite government located employees.

Performed the Facility Security Officer for new hire security clearance verifications in JPAS and other contract security compliance related requirements. Met with security investigators for initial security clearance process and adjudications.

Completed annual compliance reporting such as: 5500, VETS 100, and EEO 1 reports.

Facilitated new hire orientation upon hire and closing exit interviews for terminations.

Maintained the Employee Handbook with updated resolutions and other pertinent information, as needed.

Supervised HR Coordinator position and provided mentoring/coaching.

Prepared and maintain monthly new hire reports, termination reports, tuition reports, FSA reports.

Monitored and tracked Performance Evaluation and advised managers on required annual updates.

Coached supervisors and managers on performance evaluation processes and responsibilities.

Updated Job descriptions and employee development outlines monthly.

Administered 401k plan, to include communications to employees.

Responsible for administering and tracking FMLA and approved leave of absences.

Processed and maintains tuition reimbursement/advancement program.

Administered and assures compliance with COBRA guidelines by preparing letters and corresponding paperwork.

City of Hagerstown, MD

Human Resource Benefits & Training Manager September 2001 – February 2006

Managed all employee benefits available to City employees and retirees (approx. 1,350) including health, dental, educational assistance benefits, and Flexible Spending accounts and retirement plans.

Conducted meetings during open enrollment for health, dental and Flex-spending and makes recommendations for modifications to Human Resource Information System.

Co-administered and implemented a two-tier health benefit plan for four unions, resulting in a 35% cost savings in premiums, by providing various pro-rated plans tailored to individual needs.

Worked closely with retirees on coordination of benefits between CareFirst BCBS and Medicare.

Administered Police & Fire Department retirement plan and processed all other correspondences.

Organized the City’s participation with “Washington County Wellness Program.”

Supervised the HR Administrative Assistant position. Served as a backup to the Human Resources Director in her absence.

Conducted new hire orientation, compilation, and retrieval of personnel data with appropriate confidentiality and timeliness.

Designed and conducted employee performance evaluation training module for supervisors.

Investigated complaints, problems and issues within various departments. Worked with appropriate personnel and unions to develop and recommend solutions to insure proper implementation for recommendations.

Prepared technical reports, in-depth analysis, recommendations and correspondence for submission to the Human Resource Director, City Administrator, elected officials and outside agencies.

Responsible for ensuring operations are consistent with the core values and in compliance with policies and procedures, as evidenced by personnel practices and behaviors.

Represented the City of Hagerstown at community job fairs for various positions, responsible for recruiting for all levels of employment. Coordinated all management level interviews and served on panel interview teams in the selection process for prospective new hires.

Composed and revised job descriptions, newspaper and Internet advertisements for vacancies, received resumes and applications for vacancies, assured posting in a timely manner.

EDUCATION

B.S. Business Administration, Frostburg University, Hagerstown, MD - 02-04

Professional Human Resource Studies Certification (PHR) – 2009

Active - Top Secret Security Clearance

AFFILIATIONS

Professional Member of the Society for Human Resources Management (SHRM) • June 2001 – present

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