DENISE SMITH

***** ******** *****

Cockeysville, MD 21030

646-***-****

PUBLIC HEALTH PROFESSIONAL

Program Development … Recruitment/Training … Marketing/Public Relations

Proven leader in strategic project management, proposal development, and budget planning.

Embodies a history of upward career growth in directing and facilitating major projects, delivering objectives on time, within budget guidelines, and specification. Meets staff, company, and client demands in rapidly changing environments. Empowers and motivates individuals to achieve optimal performance and success. Identifies and resolves complex challenges, securing overall client satisfaction. Unites cross-functional teams, enhancing productivity and profitability. Holds a history of upward career growth.

Marketing

Fundraising

Public Speaking

Policy Procedure Development

Troubleshooting

Team Building

Customer Service

Office Administration

Training Coordination

Accounts Payable/Receivable

CAREER PROGRESSION

DEPARTMENT OF HEALTH AND MENTAL HYGIENE 6550 REISTERSTOWN ROAD BALTIMORE, MD 21215-410-***-****- GENEVA SPARKS

Assistant State Registrar (10/2006-present)

Manage the operation of the Division of Vital Records in the absence of the State Registrar

Direct reports of 6 Supervisors of with a department of more than 60 employees’.

Provide operational oversight to unit staff.

Delegate duties related to the entire Birth, Death Fetal Death, Marriage, and Divorce Verification process.

Train staff on Maryland Regulations

Conduct interviews, hiring, counseling and implementing policy and procedure

Perform unit audit controls and meet with various units on program improvement to ensure compliance. Updating unit criteria as needed. Interpret statutes, regulations, policies and rules for applicability to the operation of the Division of Vital Records and manages the office in a manner that ensures that records are processed, registered and issued according to statutes, regulations, policies and rules. Work with Legislative auditors to ensure office is conducting business according to guidelines.

Analyze and design Record Management forms, specification and record retention schedules for compliance with Federal and State regulations

Manage customer service/ develop conflict resolution

Devise plans to increase productivity within the units

Manage difficult customer-relations involving hospital, funeral homes, the courts and general public. Increase in quality of customer service by 50%.

Balancing daily fiscal reports Formulate written financial reports and correspondences

Microsoft Word, Excel, and EVRS system

FAMILY INDEPENDENCE ADMINISTRATION

Project Director (12/2002-10/2006)

Oversaw the development of a state-funded program; providing intensive case management services to 200 families within the Dept. of Social Services Income Maintenance Unit

Management: of staff recruitment, selection, and training

Conducted strategic planning by introducing and directing marketing campaign, to generate organization’s participation. Work with federal and state officials on project conceptions and completion.

Collaborated with community and civic associations/groups to promote new programs

Developed reports/surveys providing project feedback to state and city officials

Designed workshops and fairs to increase community support

Authored a resource guide for agency employees

Instituted team-building, leadership, problem solving and decision making skills among staff.

Developed and integrated informative time management workshops, resulting in an average of a 20% increase in productivity with an estimated $500K in costs reduction

FAMILY INDEPENDENCE ADMINISTRATION

Administrative Office Manager (4/2001-11/2002)

Monitored the performance and coordinated activities within the Income Maintenance Unit.

Resolved case decisions, recoupment of benefits, and determining benefit allowance.

Played an integral role in the implementation of a paperless office system, which increased processing efficiencies and decreased customer complaints 50%.

Supervisor I (5/1999-4/2001)

Led a team of eight caseworkers providing employment consultation to constituents who were on Public Assistance.

Collaborated with vendors and offered job search assistance to recipients.

Created employment opportunities and childcare for more than 25% of public assistance -recipients in need.

Provided weekly statistical program reporting

Caseworker (10/1997-5/1999)

Performed employability assessments. Dispersed employment resources. Attended community board meetings to generate employment sources.

Hosted clients’ information sessions and provided vendor referrals, aiding clients in the hiring process.

LONG ISLAND HEAD START CHILD DEVELOPMENT SERVICES INC.

Program Manager (10/1991-10/1996)

Controlled costs and directed operational efficiencies

Introduced parent aide volunteer program; improving classroom learning and uniting students, parents, and teachers, thus increasing participation by 75%.

Initiated a community outreach program, boosting center enrollment by 90%

Experience in budgeting, procurement, contract and grant management principles, and knowledge of laws, rules and program fiscal regulations concerning Head Start.

Experience working with diverse populations including parents, public and private sector, board members, community and staff.

EDUCATION

SUNY at Brockport

Bachelor of Science in Liberal Arts

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