Manager Customer Service
Resume:
MATTHEW G. PARRIOTT
Wilson, NC 27893
703-***-**** (c) 703-***-**** (h)****************@*****.***
SKILLS AND POSITION SUMMARY
Highly motivated individual seeking an IT-focused position which will enhance my current skill set and provide opportunities to
develop additional opportunities for professional growth Demonstrated ability to work with minimal supervision.
EDUCATION
Barton College, Wilson, N.C. August 2010
B.S. in Computer Information Systems
GPA: 3.25/4.00
Northern Virginia Community College, Manassas, VA August 2008
A.A. in General Studies
SKILL SUMMARY
Effectively manages 20+ people in retail environment
Certification: CompTia A+
Systems: Microsoft Windows 10, 8,7, Vista, XP, 2000, Linux/GNU
Databases: Microsoft Access
Languages: Object Oriented--Java
Software: Microsoft Office 360, 2013, 2010, 2007, 2003, 2000
Hardware and Peripherals installation and management
Network Configuration and wiring
Provide timely and professional customer service
EXPERIENCE
Staples, Wilson, N.C. 2016-present
Easy Tech Supervisor
Staples, Wake Forest, N.C. Assistant Store Manager, 2015-2016
Responsible for Easy Tech and Mobile area. Sharing responsibility as “Manager on Duty” and total store operations. Pursuing, attracting, hiring, coaching, and retaining associates for key roles and setting clear expectations. Ability to effectively manage multiple priorities. Partnered with other store managers to solve problems and gain insight.
Staples, Roanoke Rapids, N.C. Assistant Store Manager, 2015
Responsible for supervising teams that focused on sales and service. Supervised between 10 and 20 team members each work day. Scheduled same. Maintained store standards while strengthening the Staples brand. Accountable for teams’ execution of responsibilities. Coached team members and set clear expectations. Hands-on, example-setting supervisor, salesman, trainer, and technical consultant in a fast-paced environment.
**While in Roanoke Rapids, in tandem with the new Store Manager, brought the store from last in sales in the district to consistently in the top 4.
Staples, Wilson, N.C. Easy Tech, 2011-2013
Team Supervisor 2013-2014
Supervised employees and maintained business operations Managed multiple priorities in a fast paced environment.
Performed diagnostics and updates of store computer systems when required.
Conducted technical training for customers on the latest hardware and software technologies to ensure they receive the maximum benefit from their purchases. Maintained proficiency and knowledge on current and emerging technological trends.
Buhl Electric, Haymarket, VA Electrician's Helper, 2003-2006
Hands-on technical provider fully engaged in the assembly, installation, and testing of electrical wiring, equipment, appliances, and decorative fixtures. Subsequently planned the optimal layout based on job specifications and local codes.
Responsible for assisting electricians with installing and maintaining electrical and power systems. Worked at construction sites, and new construction residences.
Primary responsibilities
•Assisted the installation of electrical systems, either below 40,000 watts or above.
•Installed sound systems, security systems and voice and data systems.
•Installed lighting, electrical outlets, and circuit breakers.
•Threaded conduit ends and connect couplings and conduit fittings using wrench.
•Secured brackets to bulkheads with screws and bolts and pull wires through conduit leading to connection boxes, switch panels, and other terminals.
•Replaced faulty circuit breakers, switches, electrical and electronic components, or wire.
•Connected appliances for power.
•Installed new lighting and ceiling fans.
•Repaired motors, transformers, generators, and electronic controllers on machine tools.
•Rewired homes and businesses.
•Assisted in home inspections.
•Quickly and accurately diagnosed malfunctioning systems, using test equipment and relevant tools, to locate and resolve the problem
•Performed administrative duties such as records documentation
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