Management Professional Experience
Resume:
Tanisha V. Reid
Lauderhill, FL, 33313
**.*********@*****.***
OBJECTIVE
To take a challenging post for being a useful part of well-reputed organization to enhance my skills o accept the challenges, through my professional experience. I have a positive attitude, positive mindset, helpful attitude, high energy, and a genuine desire to assist others. Employ my people skills and reliable work ethic by responding to customers in a manner that resolves their concerns while providing them with a good experience. Exceptional analytical, communication and listening skills also demonstrating professionalism and integrity at all times. Meet or exceed weekly sales goals, quality objectives, excellent verbal, written communication skills and leadership skills via face to face and phone interactions. Ability to empathize with people in distress, effective interviewing and fact gathering skills, knowledge and use of PC Systems and MS Office applications. Ability to work independently while meeting deadlines, self-motivated, willingness to constantly improve, attention to detail and be able to multi-task and prioritize work on a daily basis.
TECHNICAL SKILLS
MS Office Suite
EDUCATION
University of Phoenix, Phoenix, AZ
AA in Business Management
PROFESSIONAL EXPERIENCE
Consolidated Credit Counseling, Ft. Lauderdale, FL July 2015 – Nov 2016 Certified Financial Counselor
• Help customers in budgeting, managing their finances, and eliminating unsecured debt
• Cross-sell other related company products and services when appropriate
• Typical day consists of approximately 30-40 incoming calls and gathering information about customers financial issues
• Interviewed clients to determine debt obligations by; examining bills and payment schedules
• Determine financial resources by examining income, assets and expenses
• Developed financial plan for the client where necessary by reducing high-interest debt
• Established priorities and a living expense budget using Debt Management Program
• Developed agreements with creditors in the client's behalf for lower monthly payments
• Provide community outreach and education regarding wise use of credit and other credit related topics Canty & Associates, Ft. Lauderdale, FL Jan 2007 - May 2015
Legal Assistant
• Assist in litigation procedures and project management
• Managed portfolio of over 400 clients by responding to client inquiries
• Perform research activities pertaining to precedents and other information
• Schedule appointments and take phone calls
• Organize law libraries and case files
• Coordinate outside attorney services such as court filing and exhibits management
• Enrolling clients into Debt Settlement or Student Loan services
• Communicate with creditors on client’s behalf to arrange financial plans
• Assist clients on the phone and in person
• Analyze client’s having financial difficulty to determine financial program best fits their current needs
• Assist with preparation of legal documents for civil litigation, bankruptcy, student loan garnishment, tax offset and consolidation
Debt Management Credit Counseling May 2003 - Jan 2007 Certified Financial Counselor
• Obtain information from Consumers in order to determine current financial situation and determine solutions
• Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
• Gather proper documentation from Consumers and maintain appropriate follow-up
• Meet daily, weekly and monthly goals as set by management
• Daily Productivity – made between 125-200 inbound and outbound phone calls per day in a call center environment
Certification _
Certified Credit Counselor
Certified Home Health Aide
Certified CPR
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