Curriculum Vitae
Resume:
TINKU CHAKRABORTY
Dum Dum
Kolkata – 700028
*********@*****.***
*********@*****.***
EMPLOYMENT OBJECTIVE
A customer focused professional with strong people management skills, excellent problem solving skills with a proven ability to communicate with people of all levels. Accustomed to working under pressure and towards targets with a strong background in both operations planning as well as front line customer services.
SKILLS AND ABILITIES
Extensive experience in servicing customers, both in person and by telephone, in the hospitality industry.
Superior communications skills in dealing with customers, co-workers and employees, both verbal and written skills are strong.
Well organized and highly efficient working in a multi-tasking by environment, ability to plan organize and supervise the work of others.
Knowledgeable and experienced in airline of operation possess a strong combination of training and experience in the industry.
WORK EXPERIENCE
WORKING AT : MCKS PRANIC HEALING TRUST,WB
DESIGNATION: ADMIN EXECUTIVE
DURATION: From March 2015 to till November 2016.
RESPONSIBILITY:-
Preparation of purchase order and purchase request based on quotations, getting approval from department heads; make payments to contractors and suppliers.
Maintenance of A/C, electricity, computer & Telephone etc.
Flight & railway ticket booking and Hotel and Car booking and Keeping records of Travel Schedule by Program Staff.
Event Booking-Conference Hall booking/Audio Visual/Snacks/Bev/Conf Call Booking.
Clearing all bills for payment& also maintaining register of all bills.
Database maintaining (CRM ).
Check office stationary requirements and place order accordingly. Monitoring Housekeeping Dept.
Stock Maintaining.
Planned and coordinated PR initiatives, business development events, partner retreats, and more.
WORKED AT: BENCHMARK DEVELOPERS PVT. LTD.
DESIGNATION: BACK OFFICE EXECUTIVE.
DURATION: From May 2012 to 30th Dec 2014.
RESPONSIBILITY:-
Handling a high volume of customer enquiries whilst providing a high quality of service to each caller and effectively communicating with customers in a professional and friendly manner and Contacting potential customers to arrange appointments.
Analyzing and Provisioning for the expenses to occur in the next month.
Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
Call to the Customers - for Payment Reminder and following up with Vender Payments.
WORKED AT: EMIRATES AIRLINE as SUPERVISOR under GLOBAL
AIRPORT AND GROUND SERVICES PVT LTD.
DESIGNATION: SUPERVISOR
DURATION: From 1st Nov, 2006 to May 2012.
RESPONSIBILITY:-
Specialties: Qualified SITA World Tracer Co-coordinator
Baggage Management & Tracing Organization
Checking and Airport Ground Operations.
Greeting and assisting airline customers in a polite and courteous manner.
Checking in passengers at the airport and assisting them in the Boarding Gate.
In exceptional cases, helping passengers rebook the itineraries and get boarding passes.
Assisting staff members for smooth and safe operations matching the standards set by the company.
Making announcements for passenger information.
Performed miscellaneous duties as assigned by Supervisor and Manager.
Instructing the junior for loading and unloading of baggage and other materials.
SPECIAL TRAINING:
A DOCUMENT Awareness Training course from British High Commission Airline Liaison office, New Delhi .
Certificate on Aviation Security Awareness Training program (ASATP) .
Worked in Sparsh BPO Services Ltd.
Designation: Customer Service Associate.
Duration: 2006 June to 2006 September.
COMPUTER PROFIENCY:
Certificate Course in Information Technology Application from Barasat Youth Computer Training Centre (MS Office, Excel, Internet, Emailing, Outlook) .
EDUCATIONAL QUALIFICATION:
M.A. (History) from Rabindra Bharti University.
PERSONAL DETAILS
Father’s Name : Mr. Hari Pada Chakra borty
Date of Birth : 20/01/1981
Height : 171 Cms.
Weight : 56 Kgs.
Passport No. : J7601590
Nationality : Indian
Religion : Hindu
Marital Status : Unmarried
Language Known : English, Hindi & Bengali
DECLARATION
I solemnly declare and continue that the information furnished above is true to the best of my Knowledge.
Date:
Place: Signature
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