Maria Flynn acx739@r.postjobfree.com • 772-***-****

Human Resources Manager / Office Administrator

Solutions-Oriented • Resourceful • Focused

• Repeatedly established standardized HR policies and procedures to help businesses better manage the employee

base and maintain compliance with OSHA, HIPAA, and other State/Federal regulations.

Successfully achieved JCAHO accreditation for the organization.

• Decreased cost of healthcare benefits $48,000 and added dental / vision coverage at no cost to employer by

researching and analyzing numerous medical insurance plans.

• Increased retention as much as 50% by introducing appreciation programs and better salary guidelines.

• Reduced costs to business by changing A/R cycle from 180 days to 60 days; lowered interest rate from 22% to 11%.

Core Skills

HR Policies Recruiting Employee Relations Compliance HIPAA OSHA Insurance Benefits Management

Operations Vendor Management Accounting Payroll Financial Factoring QuickBooks QuickBooks Pro AS400 MS Office Electronic Health Record Systems Advanced Communications Staff Development

PROFESSIONAL EXPERIENCE

HUMAN RESOURCES MANAGER 2015 -CURRENT

Beachside Rehab – Fort Pierce, FL

Scope: Manage HR function including hiring, on boarding, terminations, disciplinary actions, employee relations, HR policies and procedures, payroll, compliance training, benefit programs, externship programs, and Joint Commission Accreditation. Oversee scheduling for vacations and days off. Interact with Clinical Director, CEO, CFO, department managers, administrator, patients, and contractors. Resolve patient issues related to billing and HIPPA compliance. Oversee IT issues as needed and direct organizational issues on a daily basis.

Challenge: Institute standardized HR/operational policies and procedures into a rapidly growing business. Develop and define departments, job descriptions, as well as train existing staff in growth development procedures.

Human Resources / Operations

• Created a comprehensive Employee Handbook and a Security Procedures Manual which included compliance information related to OSHA, Federal Department of Health/Human Services, HIPPA, Florida Department of Health, Department of Children and Families, JCAHO.

• Established operational policies and reinforced compliance regulations to prevent violations /costs to business.

Standardized job descriptions and reviews to meet JCAHO requirements.

• Improved employee morale and retention by instituting a salary structure based on market analysis, as well as a employee discount program, standardized policies, and motivational meetings.

• Established externship program with local school for Medical Assistant students.

Instituted time clock system, which lowered overtime by 80 percent.

Managed growth from 20 employees to 56 employees addressing new governmental regulations from staff expansion.

• Proven ability to be very analytical, and knowledgeable when taking on large projects and producing excellent results.

HUMAN RESOURCES MANAGER 2013 -2014

Treasure Coast Ear, Nose & Throat - Stuart, FL

Scope: Manage HR function including hiring, on boarding, terminations, disciplinary actions, employee relations, HR policies and procedures, compliance training, benefit programs, externship programs, and payroll. Oversee scheduling for vacations and days off. Interact with doctors, administrator, patients, and contractors. Resolve patient issues related to billing and HIPPA compliance.

Challenge: Institute standardized HR/operational policies and procedures into a rapidly growing business.

Maria Flynn acx739@r.postjobfree.com • 772-***-****

Human Resources / Operations

• Created a comprehensive Employee Handbook and a Security Procedures Manual which included compliance information related to OSHA, Federal Department of Health/Human Services, HIPPA, and Florida Department of Health.

• Established operational policies and reinforced compliance regulations to prevent violations /costs to business.

• Improved employee morale and retention by instituting a salary structure based on market analysis, an employee

discount program, standardized policies, and motivational meetings.

• Established externship program with local school for Medical Assistant students.

• Proven ability taking on large projects and producing excellent results.

MBA in Healthcare and MBA in Human Resources - University of St. Mary 2012 - 2015

BACHELOR OF APPLIED SCIENCE in Healthcare Management - Indian River State College 2008 - 2012

OFFICE ADMINISTRATOR 2006 - 2007

Team IP Sports, Inc. - Port St. Lucie, FL

Scope: Manage office and business operations in a 35-person company including the HR functions, hiring and terminating staff, employee reviews, medical benefits management, scheduling of events, vendor management, manufacturing facility, inventory, OSHA training, and all accounting activities/financial reporting. Led a staff of 13.

Challenge: Introduce managerial processes and organized business functions into operations; lower rapid turnover.

Human Resources / Operations

• Standardized HR policies and established HR procedures for employment, drug testing, and payroll.

• Introduced OSHA guidelines to insure compliance in the manufacturing facility.

• Decreased cost of healthcare $48,000 through vigilant review of marketplace options; added dental/vision plans

at no cost to employer.

• Increased retention 50% by improving employee benefits and instituting employee appreciation programs.

OFFICE ADMINISTRATOR at Temp IP Sports, Inc. (continued)

Accounting / Improved Cash Flow

• Reduced inventory costs by 10% to 15% by established forecasting process based on prior year sales results.

• Reduced 180 day A/R cycle to a 60 day A/R cycle for all accounts. Reduced interest rate from 22% to 11.9%.

• Implemented first-ever Excel spreadsheets to track daily cash flow of $250,000 to $350,000.

• Increased tax write-offs $50,000 by instituting procedures to donate outdated inventory.

• Created financial report on patient cost per staff hour which helped forecast and control costs to the business.

OFFICE MANAGER & BOOKKEEPER 2004 - 2005

United Restoration Services Inc. - Port St. Lucie, FL

Scope: Manage office operations, handle HR-related issues, prepare and process internal paperwork including benefits for new hires, interact with customers, and resolve customer issues. Perform all accounting functions for A/R, A/P, payroll, bank reconciliations, financial reporting, and insurance payments.

Challenge: Improve office organization and efficiency to enhance work flow. Improve accounting processes to increase cash flow.

Operations / Accounting

• Reorganized entire office to better serve employees and customers.

• Created 4 comprehensive financial reports to track cash flow / disbursements. Reviewed daily by company owner.

• Monitored collections reducing accounts receivable to less than 30 days.

• Punctual, efficient, very organized, detail-oriented.

Maria Flynn acx739@r.postjobfree.com • 772-***-****

ORDER ENTRY REPRESENTATIVE 2001 - 2004

QVC, Inc. - Port St. Lucie, FL

Scope: Take customer orders, answer product-related questions, and resolve payment issues.

Challenge: Handle high call volume in a busy call center. Deal quickly with difficult customers over the phone and diffuse situations related to long hold times.

• Top performer taking 300 to 3000 calls per day and exceeding call time metrics by 6%.

• Really valuable employee. reliable, accurate, did job well.

Previous Experience

Benefits Specialist United Healthcare Inc.,

EDUCATION

Master of Business Administration Healthcare Management Master of Business Administration Human Resources

Graduated with a 3.8

University of St. Mary, Leavenworth, KS

Bachelor of Applied Science in Healthcare Management (Dean’s List) 2012

Associate of Arts in Healthcare Administration (Dean’s List) 2010

Indian River State College, Fort Pierce, FL

PROFESSIONAL AFFILIATIONS: Society of Human Resource Management (SHRM);

Palm Beach County Human Resources Association; Association of Professional Women

St. Lucie County Human Resources Association; Association of Otolaryngology Administrators;

COMMUNITY VOLUNTEER: Cheerleading Director/Coach - John Carroll Catholic High School:

Volunteer - Hospice of St. Lucie County: Volunteer - St. Anastasia Catholic Church

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