Project Management

Summary of Qualifications

Experience working with Cross Functional Teams

Experience with Business Case & Project Pro Forma Creation

Experience Leading Teams

Experience with Content and Knowledge Management

Experience with Development and Implementation of Process Improvements

Experience Eliciting, Gathering and Writing Requirements

Familiar with Procurement & Vendor Management RFIs, SOWs, MSAs

Familiar with PMBOK, BSA, BCP and Six Sigma Methodologies

Skills:

Project Management / Business Analysis

Strong Organization and Coordination Skills

Technical Writing / Training/ e-Learning Development

Microsoft SharePoint Site Administration

Microsoft Access Database Development

Microsoft Office & Visio

Education & Certification

Quinnipiac University

Masters in Organizational Leadership 2013

Masters in Information Technology 2016

Providence College

Masters in Business Administration 2005

Bryant University

Certificate in Project Management 2001

Certificate in Business Analysis 2009

Certificate in Business Continuity Planning 2009

Castleton State College

Bachelors of Arts - Sociology 1991

New England College of Finance

Certificate in Finance & Accounting 2000

Certificate in Information Technology 2000

Professional Experience

Sr Business Analyst/Project Mgr. – Fidelity Investments 2015-Present

Corporate Technology Group – eReview Application

Act as the main point of contact for the business and route all communications from the team

Groom the Backlog list internally and with the business

Facilitate FUSION Sessions

Resource planning – collaborate with onsite and offshore resources

Run daily standups – Using task/story tool (JIRA) review each individuals progress, blockers and assess if any issues exist

Attend Regular Working Team meetings and represent the development team

Act as the liaison with the business on issues as they arise and request feedback from the business to prioritize

Administrative Planning for installations – CM Tickets, Install Meetings, Dev Team and Business Validation Coordination

Project Reporting – Weekly and Monthly

Contribute to the analytical work activities - create functional workflows for future state, map to training and communication processes for pre-go live activities

Operations Manager – Citizens Financial Group 2014-2015

Consumer Operations – Document Servicing Solutions

Lead project activities and testing with internal teams and vendors against time, cost, and quality goals, ensuring governance and service quality are met

Responsible for identifying and publishing key metrics and senior management reporting

Responsible for project/program governance, measurement systems & reporting; risk & compliance support, people support & development

Lead a team of development, testing and production control services for the organization’s print services operations for new document applications and modifications to existing document code to meet business line requirements. Project activities and testing, ensure internal team and vendors adhere to time, cost, and quality are met

Assists in recommending and/or implementing key business strategic initiatives

Accountable for colleague engagement and delivery by improving colleague performance, learning and development.

Business Performance Analyst – Citizens Financial Group 2013 - 2014

Consumer Operations – Business Support

Lead, coordinate, project management, support and planning across department and division while driving continuous improvement, efficiencies, quality and compliance ensuring strong performance and customer service

Provide senior management visibility to key initiatives

Assisted with the strategic and operational support for the department and division including financial management, improvement activity, project/program governance, measurement systems & reporting; risk & compliance support, people support & development

Provided representation and an escalation point when needed in division-wide forums, group meetings or emerging issues

Project Manager – Citizens Financial Group 2011 - 2013

Consumer & Business Banking, PMO

Managed mobile and online banking projects with approximately $2M in budgets

Managed budget, forecasting, actual and project plan

Facilitated senior and executive management steering committee’s and related material

Produced metric reports for senior management and colleagues in accordance with the groups strategic goals

Partnered with purchasing, fixed assets and accounts payable of project related expenses, asset tracking and procurement of goods and services

Managed resources, task assignments, project meetings in addition to presenting findings, recommendations, and changes in implementation strategy to senior management

Senior Business Analyst – Citizens Financial Group 2009 - 2011

Business Services, PMO

Documented business requirements, use cases, proof of concepts, functional design documents and project plans

Acted as a key liaison and trusted advisor between business partners and technology

Assisted with ETL design documentation and mapping of data and its source

Provided oversight and business process knowledge transfer to technology resources et al to assist in translating business requirements into design and creating use cases

Identified, documented and facilitated resolution of risk and business issues

Created project pro forma, forecasting and tracking of actuals

Assisted with creation of senior and executive management steering committee reporting and facilitation documents

Acted as backup for project manager ensuring a seamless transition leveraging technical acumen and background to handle development and testing teams, and successfully closing issues that arose.

Quick to take on action items with exemplary follow up skills which is repeatedly commented on as “great” by other project managers, technology and business partners

Business Systems Analyst – Citizens Financial Group 2008 - 2009

Commercial Loan Operations

Administrator of several proprietary databases used to track commercial loan activity

Provided automation solutions to manual processes such as scanning of loan documents that would populate loan database instead of manual re-keying

Coordinated with key business partners to facilitate timely completion of project deliverables

Prepared project pro forma’s, business cases and expense tracking

Produced metrics and ad hoc reports for senior management and colleagues

Supported daily production efforts,, workflows, procedures, and training when needed

Assisted the QC group save approximately $240K in tem help costs by making modifications to database to track internal errors

Senior Finance Analyst – Citizens Financial Group 2004 –2008

Technology Finance

Administrator of “home-grown” project accounting database including creation of project pro-forma, forecasting and reconciliation of approximately 100 projects across multiple years.

Instrumental in procuring the enterprise Oracle Project Module application for Citizens Financial Group which replaced the existing project accounting DB

Accountable for application availability, user access, project and procedural controls, training and monthly project reporting calendar

Partnered with purchasing, fixed assets and accounts payable to ensure timely payment of project related expenses, asset tracking and procurement of goods and services as a result of the first Kaizen workout at Citizens

Created reporting database for department to automate and streamline financial reporting

Teamed with Purchasing and Technology to create an automated Purchase Order System workflow in the Mercury/ITG (PACs) workflow tool

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