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Head - HR/Operations/Admin

Lucknow, Uttar Pradesh, 226002, India
10-12 Lacs pa
January 11, 2017

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Contact No.: 09918263226


Operations / Human Resources/General Administration / Facilities Management / Security Management / People Management with an organisation of repute.

Preferred Location: Lucknow


Offering over 26+ years of management experience in HR, Administration, Operations, Facilities Management, Security, Transportation, Techno Commercial Operations and People Management etc. across the tenure, incl. Mid & Sr. level positions.

Significant expertise in managing a wide team entailing recruitment, training & development, performance appraisals, maintaining employee relations with a view to secure a sound work culture and company’s profit.

A strategist and dynamic go getter with expertise in managing entire operations & ensuring optimal utilization of available resources.

Track record of enthusiastic leadership & achievement in all assignments; consistently promoted to positions of increasing responsibility.


- General Administration - Operations Management - Human Resource Management

- Customer Service - Vendor Management - Security Management

- People Management - Liaison & Coordination - Training & Development

- Talent Acquisition

Human Resources

Recruitment Planning, Forecasting, Managing, Sourcing, Scheduling, Best Salary Negotiations.

Formulation of new HR Policy. Appraisal and Increment Process. Manpower Planning and Recruitment including campus placements. HR Budgeting and monthly monitoring.

Implementation of HRIS. Exit Analysis and Attrition reduction.

Responsible for " R I C E " Function for all Corporate Positions. (Recruitment, Induction, Confirmation & Exit ).

Strong ability to master a situation quickly; knowledgeable and skilled in a wide variety of professional disciplines.

A keen communicator with the ability to relate to people across all hierarchical levels in the organisation and implement HR Processes

Managed recruitment process from request initiation to sourcing, acceptance of offer and final placement.

Involved in Full Cycle Technical Recruitment involving sourcing, identifying, interviewing, screening, and placing personnel in quick turnaround time.

Recruitment - Was responsible for the recruitment function, which includes sourcing pre-screening, qualifying & interviewing candidates, closure of offer both fresher and experienced, maintained effective and timely Recruitment Tracker.

Sourcing the profiles through Internal Data Base, Referrals, various job portals like Naukri, Times jobs etc and other social/professional networking sites.

Interfacing with management and heads of department for implementing HR policies & procedures in line with core organisational objectives.

Planning the manpower requirements and budgets according to the needs of the organisation.

Management of the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements

Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews.

Administering conceptualisation and implementation of the Performance Management System for rewarding exceptional performers

Counselling / grievance handling of the employees to maintain healthy work environment and facilitating Employee engagement Survey with feedback and development initiatives

General Administration/Operations

Sustaining operations through focusing on budgeting, cost analysis & cost optimization.

Administering all the accounting systems and controls and clearing all the purchases and bills.

Overseeing the movement of men and material, deployment, operation and logistic support.

Managing the logistics operations of stores/ material, equipment, & other high-value assets.

Planning and executing to meet the manpower and equipment requirements for an organization.

Overseeing implementation of security systems at all levels, by monitoring incidents and taking corrective actions for continuous improvement.

Security / Housekeeping

Maintaining hygiene in the office premises across the organization and also at the sites of the Client/s, through housekeeping and pest control agencies.

Planning, budgeting, implementing, & monitoring all horticulture, dairy, housekeeping, guest house management, company transport operations in order to meet employees and guests’ satisfaction.

Developing systems, practice and policies for ensuring security of the company property, products and personnel and advising the management on security matters.

Liaising with Fire Department, Electricity Board, Pollution Board and Water Board for obtaining NOC’s / licences to run their stores and godowns.

Interfacing with Labour Department for procuring shops & establishment certifications for their stores.

Planning & execution of various security related contingencies to meet any eventuality/ crisis.

Conducting audit and review of security setup by visiting various offices at the regular intervals.

Customer Service/ People Management

Identifying the manpower requirement of the Industry requirements in consultation with the Directors and implementing the plan to achieve the required number as per business requirement.

Co-ordinating between the clients and the product & maintaining cordial relationship to reinforce the market stand of the company.

Sustaining genial relations with employees and resolving their queries and grievances within stipulated time frame.

To look after debtors list and follow up through recovery department.

Administration/ Facilities Management

Handling office administration, operations, material & financial management, documentation, routine orders to ensure smooth flow of operations.

To oversee facilities management including ticketing, guest management, housekeeping, AMC, vendor mgmt., etc.

Hiring/Recruiting staff, Induction, Training, Talent Acquisition, Performance Appraisal, payroll and all HR activities.

Maintaining excellent relations with government agencies & various outside agencies for smooth operations.

Ensuring optimum utilization & maintenance of equipments worth several hundred crores of rupees.

Planning & assessing training needs, performance appraisal & career development of personnel under command.

Training & Development

Facilitating Training activities (internal/ external), in areas of team building, commitment to work, personality development, Do’s & Don’ts in Housekeeping, team building, which is the crux of any service.

Generating monthly/quarterly MIS reports such as Manpower Report, Manpower Budgeting Report and Housekeeping Reports for facilitating decision making process.

Creating infrastructure for training needs and development of career in respect of personnel under command.

Team Supervision

Handling operational functions like pre shifts staff briefings, creating the duty roster, shift management.

Motivating the office staff and ensuring a high level of efficiency and loyalty towards work.

Setting individual goal and key performance areas for the staff and ensuring their achievement.


Since 1st June 2016 Anuna Education Network Pvt. Ltd., Lucknow Head – HR and Operations

Key Deliverables:

Reporting directly to Chairman cum Managing Director.

Looking after the whole gamut of HR and Operations of the organization having five companies.

Looking after the franchisees made by our Zonal and District Coordinators.

Legal compliances of the company through our legal advisers.

Managing sales targets of the companies.

Managing policies and procedures of the company.

Planning for sales, HR and operational working in the company.

Managing, all the company, having about 100+ employees including managers, asstt. Managers and other staff, including sales staff and zonal and disctrict coordinators.

In short, one of the member of core management team.

Since July’15 – Dec. ‘15 Borlong Biotechnologies Pvt. Ltd, Lucknow General Manager- North Zone

Key Deliverables:

Directly reporting to Managing Director. Manage and responsible for profit and loss of the company.

Manage the whole office of BBPL.

Make Plans and procedures of the organization for all over North Zone.

Managing Channel sales and appointment of new distributors.

Make HR and administration policies and procedures for implementation.

Managing sales targets for sales team in North India.

Planning sales promotion, build good relationship with clients.

Motivate staff to achieve targets and help building interpersonal skills.

Responsible for full Operations, General Administration, Warehousing, HR(Recruitment of staff, induction, training and development, performance Appraisal, etc.).

Dispatches, Sale and Marketing, Customer Care, Accounts, Liaison with govt. officials, Dispatch of material in time.

Borlong has a presence in North India in shape of own C&F, Distributors, Sub- Distributors etc.

Launch new products, vendor management (Tie ups with reputed courier and transporters) for quick delivery of goods to the C&F and distributors).

Brand building and marketing of new products introduced in the market.

Making distributors and sub- distributors in North India.

Since July’14 – July’15 Global Classroom Pvt. Ltd., Lucknow General Manager- Operations

Key Deliverables:

Reporting to MD

Responsible for managing the whole corporate office operations of GCPL ( A sister concern of City Montessori School) including HR, Accounts, Administration, Sales, Printing, Logistics, Transportation, security, warehousing, marketing, customer care, Liaison with govt. officials etc.

Make Plans and procedures and policies of the organization for staff and all over schools in India.

Making policies and plans for our franchises and school management all over India.

Managing accounts and audit department. Auditing of schools all over Pan India.

Managing sales targets for sales team in all over India.

Global Classroom has a presence in Pan India with over 150+ staff.

Significant Highlights:

No. of schools in the company reached from 57 to 120, who took our curriculum(Full or partially).

Out of which 5 new franchises were opened, those who took our full curriculum.

New 3 Management contracts were signed, where our management was involved.

Customer care services have improved.

Since July’09 – August’13 Eastern Book Company Pvt. Ltd., Lucknow Chief Manager

Key Deliverables:

Reporting to MD

Managing the entire HR and administrative functions encompassing Operations, Recruitment, training, Induction, personal appraisal of individuals, housekeeping, Security management, Infrastructure Maintenance, Space Management and Communication System.

Directly involved in Strategic Planning, HR Operations, HR Budgeting Talent Acquisition / Recruitment, Performance & Compensation, Project Management, People Management, Employee Relations & Discipline.

Interfacing with management and heads of department for implementing HR policies & procedures in line with core organisational objectives.

Planning the manpower requirements and budgets according to the needs of the organisation.

Management of the complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of

manpower requirements.

Planning human resource requirements in consultation with heads of different functional & operational areas and conducting

selection interviews.

Administering conceptualisation and implementation of the Performance Management System for rewarding exceptional performers.

Counselling / grievance handling of the employees to maintain healthy work environment and facilitating Employee Engagement

Survey with feedback and development initiatives.

Formulation of new HR Policy. Appraisal and Increment Process. Manpower Planning and Recruitment including campus placements.

HR Budgeting and monthly monitoring. Implementation of HRIS. Exit Analysis and Attrition reduction

Managing tasks involved in recruitment process including shortlisting the candidates, scheduling/ conducting interviews and finalizing salaries.

Disciplinary action against staff who were not performing well or found in any unscrupulous activity.

Organized Training Programs on Customer Service, Sales, Change Management

Counselling the staff to motivate and to give them necessary directions to achieve the sales target of the store.

Responsible for computation of attendance, processing salary and doing the Performance Appraisal for the staff.

Suggesting marketing plans for local customer and keeping track of markets the latest trends in view.

Following up with the brands & suppliers regarding shortages and damages for claim purposes.

Building organization brand internally and externally through pioneering and modern visual display.

Monitoring Standing orders of the booksellers, monthly commissions of agents, postal claims, VPP, Hundi payments, railway claims.

Ensuring timely dispatches of Books, Journals and Subscriptions, etc.

Monitoring performance, including receipts of reports from Greater Noida Publishing and Logistics, Delhi Retail, Singar Nagar Publishing House, EBC Bangalore Retail, etc.

Significant Highlights:

Achieved and increased targets of sales upto 30% within the 1st year of joining the organization.

Increased revenue by 50% in the 2nd year and increased day by day.

Developed and implemented the annual hiring plan and recruiting strategies that supported and grown the company's business.

Implemented compensation & benefits policies based on salary benchmarking, business plan & retention strategy.

Complaints gone down to just 5%, which is very less.

The despatch of goods to customers in very less time is another achievement due to improvement in policies.

Apr’07-May’09 Vishal Retail Ltd., Delhi Regional Manager Administration

Key Deliverables:

Designed and implemented the administration processes and reviewed them periodically.

New policies were introduced for up keep of the Retail showrooms (About 95).

Formulated the processes across the stores in North Region offices of the organization.

Recruitment of administration officers for all the retail outlets in North India.

Periodic training provided to all the officers. To be trained in all aspects for smooth running of the store.

Trained to maintain registers on daily, weekly and monthly basis.

Trained to cope up with any emergency situation, maintain assets of the stores.

Liaised with Government agencies like Telephone, Sales Tax, Income Tax, labour, Electricity, CMO, Fire etc. and maintained the proper certification to service the customers thru our admin officers in different store.

To oversee the maintenance of stores in terms of Security, House Keeping, Infrastructures etc.

Audit work done during surprise visits in the retail showrooms in North India.

Significant Highlights:

Acquired the licenses necessary for all the stores in U.P./ U.K retail outlets by 90% which was earlier 20%.

Reduced the complaints to 10% during the tenure.

Shortfall of goods reduced to 2-3%.

Sep’05 – Mar’07 Sahu Agencies Pvt. Ltd., Lucknow Manager (Sales & Administration)

Key Deliverables:

Monitored Retail Operations for achieving bottom line and top line profitability.

Ensured high quality services, resulting in customer delight through optimum resource utilization for maximum service quality.

Planned for new store opening, recruitment of the new managers who managed the store, followed up for the timely deliveries and reported directly to the Director.

Coordinated with all the branches and supervising more than 200 workers and staff members.

Adhered to operations standards as per SOP and benchmarked to enhance process efficiency.

Significant Highlights:

Introduced a new company named Godrej.

Ensured better services and timely delivery to the customer for boosting the sales.

Increased 50% sales during the tenure.


Jan’00- May’05 Jain Group of Industries, Jammu Manager (HR & Administration)

Key Deliverables:

Supervised the entire gamut of HR and administrative work including recruitment, time office, performance appraisal, PF, ESI, security, vendor management.

Understanding of the job specification.

Short listing profiles and conducting preliminary interviews- Personal or Telephonic.

Lining up short listed candidates and scheduling interviews.

Sourcing, Screening and short listing of suitable candidates.

Selection of the candidates, skill profiling, Skill Gaps Analysis, arrange Training Programs etc.

Oversee Absenteeism and overtime of the employees (On contract and on roll).

Coordinated with contractors for smooth loading and unloading of materials.

Conducted meetings with Govt. officials regarding updating of licenses etc.

Housekeeping, transportation, contract labour, guest management etc.

Significant Highlights:

Achieved maximum number of contractors and managed housekeeping for smooth working condition.

Smooth functioning of the organization in the tenure of five years.

Jan’94- Dec’99 Zenith Papers Ltd. Ropar (Birla Group) Personnel and Welfare Officer

The Growth Path:

Jan’94-Jun’96 Assistant

July’96-Jun’98 Asstt. Personnel Officer

July’98-Dec’99 Personnel and Welfare Officer

Key Deliverables:

Assist in the recruitment of entry level and supervisory level.

Monitor and administer the probation process for industry.

Was in charge of the time office. Check the Payroll updates, PF and ESI etc.

Assist for employee recreational activities. Sports activities etc.

All welfare activities including mess and canteen, gardening, housekeeping, guest management.

Conduct Full and Final formalities for resigned employees.

Ensures that personnel records are maintained accurately and efficiently, kept with me under my control.

Ensure personnel appraisals of the employees for further promotions and incentives.

Dealt in the union activities and their problems along with my superiors.

Weekly union negotiations to maintain good employer-employee relations and resolve conflict issues, Enforced Discipline against union violence

All liasoning work was assigned under my supervision.

Significant Highlights:

Sustained a healthy atmosphere in the office and enhanced the productivity.

Due to my hardworking promoted twice in a span of five years.

Jan’91- Dec’93 Punjab Book Centre, Chandigarh Sales Officer

Key Deliverables:

Handled the sale of the books in entire North India.

Acted as an In-charge of the Mobile Van and promoted Russian books to all colleges, schools and other offices to increase the sales.

July’87- Dec’90 CAPITAL Book Depot, Chandigarh Sales Executive

Key Deliverables:

Promoted new books from the publishers to various institutions, Government libraries and offices.

Achieved the targets assigned.


1989 Post Graduate Diploma in Industrial Relations and Personnel Management from Bhartiya Vidya Bhawan, Chandigarh.

1989 Post Graduation in Public Administration from Punjab University, Chandigarh.

1987 B.A. from H.P. University.

1984 Higher Secondary from Central School, Jammu.


Conversant with:

oMS Office (MS Word, MS Excel & MS PowerPoint).




Date of Birth: 23rd December, 1968

Address : 86, Khurshed Bagh, Lucknow-226004

Languages Known: English, Hindi and Punjabi

Father Sh. O.P Verma (Retd. Govt. Servant)

Brother Air Vice Marshal Arvind Verma

Wife Home Maker

Daughter Architect (Persuing Masters in Landscape Architecture in SPA, Bhopal)

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