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Customer Service Representative

New York, New York, United States
January 09, 2017

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Qiana M. Carlos

**-** **** ****** ● Apt *F

Long Island City, NY 11101

C: 917.***.**** ● E:


To secure a position in Accounting that utilizes my skills and offers opportunities for advancement.


Communications which enables me to have good written and verbal presentation skills. Attention to detail to

ensure that tasks are completed correctly and on time. Flexibility and willing to try new things to improve

efficiency on assigned tasks.


East Coast Limousine Long Island City, NY

Customer Service Representative


Customer Service with complete accuracy and attention to detail while upholding high quality work standards

Reservationist, including heavy call volume and computer data input at a fast pace

Scheduling, verifying addresses, confirming trips, working with affiliates for company’s out of state reservations

The Queensboro Hotel Long Island City, N.Y.

Front Desk / Hostess/ Maintenance


Guest Service Agent as needed, Registering guest, making and modifying reservations

Prepared and cooked breakfast for hotel guest, maintained proper cleanliness at all times

Performed all types of maintenance work including sweeping, mopping and window cleaning

V & S Enterprise Security Consultants II Flushing, N.Y.


2008 –2011

Answers multi-line phone, screens and direct calls to appropriate personnel

Greets visitors entering organization and direct them to correct destination

Schedules appointments and provide information to prospective clients

Town Car International Long Island City, N.Y.

Accounts Receivable Clerk


Communicated with customers via phone & mail to reconcile outstanding accounts

Carry out billing, collections, allocated payments and issued credits to corporate clients

Investigated and resolved customer queries, generated billing statements & backup reports after data entry

A.Q. Juice Bar Long Island City, N.Y.



Prepared appetizers for counter display, mixed ingredients to prepare cocktails

Responsible for opening and closing upon being promoted to management

Balanced cash receipts, A/R reports, recorded daily sales, ordered supplies, and supervised staff on duty


1998 LaGuardia Community College Long Island City, N.Y.

Certificate of completion in Career Preparation Training

1990 Warwick High School Newport News, VA

Advanced Credit Diploma


Professional and personal references are available upon request

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