Qiana M. Carlos

**-** **** ****** ● Apt *F

Long Island City, NY 11101

C: 917-***-**** ● E: acx6zk@r.postjobfree.com

Objective

To secure a position in Accounting that utilizes my skills and offers opportunities for advancement.

Skills

Communications which enables me to have good written and verbal presentation skills. Attention to detail to

ensure that tasks are completed correctly and on time. Flexibility and willing to try new things to improve

efficiency on assigned tasks.

Experience

East Coast Limousine Long Island City, NY

Customer Service Representative

2014-Current

Customer Service with complete accuracy and attention to detail while upholding high quality work standards

Reservationist, including heavy call volume and computer data input at a fast pace

Scheduling, verifying addresses, confirming trips, working with affiliates for company’s out of state reservations

The Queensboro Hotel Long Island City, N.Y.

Front Desk / Hostess/ Maintenance

2011-2013

Guest Service Agent as needed, Registering guest, making and modifying reservations

Prepared and cooked breakfast for hotel guest, maintained proper cleanliness at all times

Performed all types of maintenance work including sweeping, mopping and window cleaning

V & S Enterprise Security Consultants II Flushing, N.Y.

Scheduler/Receptionist

2008 –2011

Answers multi-line phone, screens and direct calls to appropriate personnel

Greets visitors entering organization and direct them to correct destination

Schedules appointments and provide information to prospective clients

Town Car International Long Island City, N.Y.

Accounts Receivable Clerk

2005-2008

Communicated with customers via phone & mail to reconcile outstanding accounts

Carry out billing, collections, allocated payments and issued credits to corporate clients

Investigated and resolved customer queries, generated billing statements & backup reports after data entry

A.Q. Juice Bar Long Island City, N.Y.

Manager/Bartender

2002-2005

Prepared appetizers for counter display, mixed ingredients to prepare cocktails

Responsible for opening and closing upon being promoted to management

Balanced cash receipts, A/R reports, recorded daily sales, ordered supplies, and supervised staff on duty

Education

1998 LaGuardia Community College Long Island City, N.Y.

Certificate of completion in Career Preparation Training

1990 Warwick High School Newport News, VA

Advanced Credit Diploma

References

Professional and personal references are available upon request

Contact this candidate