Real Estate Manager

Cynthia Hope

917-***-**** *******@***.***

RELATED EXPERIENCE/ SUMMARY:

Leasing & Property Management

Conducted all business in accordance with company policies and procedures.

Worked closely with residents to ensure positive resident and community relations.

Supervised leasing and maintenance staff.

Prepared, processed, and maintained all leases and lease renewals; account receivables.

Handled all details of move-ins and move-outs, giving particular attention to the apartment conditions and that all lease charges were accurate; Performed walk thru’s for assessment of damages.

Followed up on work orders to ensure resident satisfaction.

Ensured property was well maintained and had curb appeal.

Responsible for incentive programs/resident functions to encourage renewals.

Initiated and implemented policies/procedures to address resident concerns; e.g. service requests, noise complaints, parking rules enforcement, etc

Compiled weekly/monthly reports

Real Estate

Exclusively sold new construction, pre-existing homes, Co-op’s and Condos throughout New York City.

Built and managed successful client relationships closing $ 5M in sales exceeding business objectives.

Advised clients on sales price, market conditions, and other related information.

Mediated negotiations between the buyer and seller; Ensured all terms of purchase contracts were met.

New Construction Project Management

Reviewed sites for potential development/acquisition of new construction for both residential

and commercial use.

Consulted with local elected officials, community based non-profit groups and lending institutions

to discuss future community development projects and respond to inquiries and complaints.

Conducted pre-closing walk-through inspections with builders identifying punch list items.

Affordable Housing

Interpreted and applied HUD federal regulations in order to determine eligibility for housing assistance.

Determined housing assistance payments (HAP), utility reimbursements, and rent increases in order to satisfy housing program guidelines.

Responded to oral and written inquiries from Landlords and Participants.

Prepared, reviewed and revised contracts based on affordability outlining lease obligations.

Coordinated with Landlords to ensure both lease obligations and landlord obligations were in accordance.

Accurately processes annual and interim certifications for residents at subsidized properties in a timely manner. Notifies residents of upcoming annual recertification within deadlines.

Cynthia Hope

917-***-**** *******@***.***

Mortgage Lender Servicing

Reviewed all Real Estate Owned (REO) lien issues i.e., HOA, COAs, which created a risk to client's mortgage lien position; Determined actions to secure lien position.

Interacted with HOA Attorneys as it relates to payoffs and settlements within statute.

Researched and responded to all requests from Fannie Mae regarding status of delinquent REO foreclosures.

Negotiated and approved payment on outstanding HOA liens.

Non- Profit - Foreclosure Prevention

Provided individual guidance to homeowners in relation to the North Carolina Housing Finance Agency (HUD) Assistance program.

Maintained and updated Client Management System provided by North Carolina Housing Finance Agency (NCHFA).

Worked with lenders to ensure mortgage payment options were based on financial ability and hardship.

PROFESSIONAL CHRONOLOGY:

IBM/Seterus - HOA/ Lien Risk Specialist RTP, NC January 2015 – November 2016

Consumer Education Services (CESI) - Homeowner Foreclosure Prevention Specialist Raleigh, NC 2012 - 2014

City of Durham Housing Authority - Certified Housing Specialist Durham, NC 2009 - 2011

The Wolfpack Club (Allen & O’Hara) - Leasing Manager Raleigh, NC 2006 – 2009

The Corcoran Real Estate Group – Associate Real Estate Broker Brooklyn, NY 2003 - 2006

New York City Housing Partnership - Project Manager New York, NY 2001 - 2003

SOFTWARE:

Microsoft Word; Citrix; Safe Rent; OneSite AMSI; MSP; TenMast; SharePoint;

AMN (Fannie Mae database); Housing Counselor Online (HCO); Black Knight LPS

SKILLS/ ABILITIES: Excellent Listener, Negotiating, Multi-Tasking, Problem Solving & Time Management skills.

EDUCATION:

Mount. Olive College – Business Administration, RTP, NC

Baruch University – Real Estate and Urban Development, NY, NY

LICENSE: NC Real Estate License - April 2017

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