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Customer Service Manager

Location:
Washington, District of Columbia, United States
Posted:
January 09, 2017

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Derrick Carroll

202 ***-**** 202 ***-****

** * ** ** ********** DC 20001

Local to Washington, DC and available for in-person interview/ start immediately

Summary:

●Results-driven Warehouse Lead professional with good experience in logistics and facilities management.

●Well-versed in verifying all paperwork with drivers, managing a team, tracking their performance, unloading of inbound shipments also ensuring compliance with OSHA, FDA, and The Board of Pharmacy.

●Ensured the safe operation of all material handling equipment to include, forklifts, pallet jacks, cherry pickers, and dollies.

●Skilled in preparing status reports for manager meetings and preparing spreadsheets for inventory, verifying all supply orders from off site to ensure duplicate orders were not placed.

●Proficient with MS PowerPoint, MS Excel, MS Outlook, MS Word and other internet application.

●Highly effective communicator and team leader with proven ability to build long-term relationships with internal teams and external vendors by establishing a high level of confidence and trust.

Skills: MS PowerPoint, MS Excel, MS Outlook, MS Word

Education:

●High School Diploma, Anacostia High School, Washington, DC

●Honor Graduate, US Army Logistics College, Ft. Lee VA.

Experience:

Ace Temporaries, Arlington Va. Aug 2012 – Present

Customer Service Rep

Responsibilities:

●Performing various duties for clients of Ace to include, light industrial warehousing) to include daily maintenance. OSHA certified cleanup and renovations. Also responsible for shipping and receiving duties., Operating various pieces of warehouse equipment (cherry picker, forklifts, Slip sheets, Clamp Pickers, Electric Floor jacks, etc.)

●Monitor and direct inbound and outbound traffic of vendors, Material deliveries, and employees to better enhance safety.

Randstad USA/Carrier Enterprise, Bowie, MD Aug 2011 – Sep 2013

Warehouse Lead

Responsibilities:

●Managed the team of 6 workers, unloading of inbound shipments in a way to allow for movement throughout the rest of the warehouse.

●Verified all paperwork with drivers to insure an accurate inventory of inbound materials, and as well as special orders.

●Ensured the safe operation of all material handling equipment to include, forklifts, pallet jacks, cherry pickers, and dollies.

●Ensured compliance with OSHA, FDA, and The Board of Pharmacy.

●Planned and carried out safety meetings.

●Established work schedules and modify as necessary to ensure manpower was sufficient to effectively proceed throughout each day.

●Maintained a clean and neat work area while also promoting the security and safety of the warehouse.

Amcor Pharmaceuticals, Chase City, VA Dec 2009 – July 2011

Machine Operator

Responsibilities:

●Monitored dimensions of bottles that we formed using a 32 chuck rotary machine. Made corrections to anomalies found within the specified dimensions.

●Completed necessary paperwork to include operators reports as well as calculated downtime related machine malfunctions, plant stopping, and/or power outages, or emergency shut downs.

Systems Planning and Analysis, Alexandria, VA Oct 2005 – Aug 2009

Facilities Supervisor

Responsibilities:

●Maintained the functionality of all office machines throughout five sites and ordered supplies for all clients, while maintaining a running stock of standard supplies.

●Prepared status reports for manager meetings and prepared spreadsheets for inventory.

●Verified all supply orders from off site to ensure duplicate orders were not placed.

●Verified bills for utility costs, company cell phones, kitchen supplies and service calls, and contract renewals.

●Responsible for setting up IT requirements and coordinating AV needs, company functions and awards ceremonies. Act in a supporting role for a client's operations, take ownership of certain elements of the facilities operations scope of work, run projects, and provide response and coordination of resolution for specific requests. Responsibilities include but are not limited to:

Facility operations, act in a supporting role for a client's operations, take ownership of certain elements of the facilities operations scope of work, run projects, and provide response and coordination of resolution for specific requests. Responsibilities include but are not limited to:

Client relations

Facility operations

Contract administration

Budget management

United States Army, South Carolina May 1996 – Nov 2006

Automated Logistics Specialist

Responsibilities:

●Completed 6-year tour with the U.S. Army. Gained upper-level manager status. Participated in the complete revitalization and overhaul of the U.S. Military warehousing procedures in general - and the U.S. Army specifically.

●A successful record for managing complex organizations, supervising a varying number of people through hundreds of line-management personnel. Specific duties and achievements include:

●Management: Honor Graduate, Us Army Automated Logistics College. Upgraded warehousing and shipping methods, cross-trained personnel.

●Operations & Logistics: Was the primary logistical advisor to the Commander, responsible for equipment Managed a budget. Responsible for controlling the procurement of durable and expendable items under the budget. scheduled movement of personnel and the transfer of equipment to support and maintain operations.

●Automation & Cost Control: Managed and automated the Resource Department on an installation responsible for budgets, materials, and resource. A highly skilled technical individual, computer literate, able to maximize Management Information Systems to increase profitability.

References provided upon request.



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