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Manager Technical Support

Location:
Radford, Virginia, United States
Posted:
January 09, 2017

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******* ******

Phone: 540-***-**** ********@**.***

Objective

To find a job in the Mechanical Engineering field once I’ve completed my BSME at Virginia Tech, expected gradation May 2017.

Education

Virginia Polytechnic Institute and State University (Virginia Tech), 2015-Present

College of Mechanical Engineering

Blacksburg, VA

New River Community College 2012-2015

AA&S: Engineering – Summa Cum Laude

Dublin, VA

Wytheville Community College 2001-2003

Completed Cisco Academy course to prep for Cisco CCNA exam

Wytheville, VA

Experience

Polymer Solutions Inc, IT Manager, Blacksburg, VA March 2013-Present

Same duties as Administrator with the addition of:

Purchasing of IT equipment and services

Contract bidding for IT equipment and services.

Management of Jr. IT staff.

Ensuring all projects meet compliance guidelines (FDA, DEA, OSHA, cGMP, ITAR) and correct documentation is kept of compliance related work.

Hired and am currently training my replacement so the company will continue to have the IT support needed after I’ve completed my BSME.

Polymer Solutions Inc, IT Administrator, Blacksburg, VA February 2012-March 2013

Maintenance, administration, and troubleshooting of all IT related systems. This included FDA regulated document management software\server solutions, email, internal style phone system, networking devices, and personnel computers.

Project management for all IT activities starting from identifying initial need through requirements gathering, compliance checks, implementation, testing, and review.

Maintained vendor relations with IT equipment\software sellers, service providers, consultants, and repair providers.

Continued working 40 hours per week in order to finance college expenses while maintaining full-time course load.

Dish Network, IT Technician, Christiansburg, VA October 2004-November 2011

Managed approximately 800 desktop and 50 laptop PCs in an enterprise setting.

Installed and supported Microsoft operating systems and software. Some experience gained installing and troubleshooting OSX\UNIX\LINUX.

Network connectivity experience to include: VOIP certification of cable runs, network monitoring, connectivity troubleshooting (wired and wireless), punch-down and patch panel replacement, and terminating CAT5.

Gained user management experience to include User account management within a Windows Active Directory environment focusing on GPO account controls.

Administration of multiple network shares and related permissions. Enforcement of password security protocols.

Install new software products to test functionality and feasibility for use within the company, including writing install, troubleshooting, and requirement docs for the software.

Flying J, Inc. Assistant General Manager, Fort Chiswell, VA August 2003-October 2004

Responsible for management of scheduled employees, including daily assignments, progress checks, consultation for performance issues, training new employees, and keeping track of employee time-cards

Oversaw inventory management to include ordering, receiving and transferring

Scheduled equipment repairs

Echostar, Technical Support, Christiansburg, VA 2003-August 2003

Provided technical support for Dish Network satellite TV subscribers.

Assisted customers in making programming decisions.

Set up Service Calls and equipment replacement for customers.

Related Coursework/Experience/Certification

Cisco CNA official course. 2001-2003

Some fabrication experience including: welding, lathing, milling, and others through work at Polymer Solutions as well as course work at Virginia Tech.

Organizations/Accomplishments

Work with multiple Business departments to re-design and update the front-line agent troubleshooting portal for Wild Blue Internet Service.

Work with multiple departments to implement large scale changes to a PC production floor including large scale hardware (complete enterprise equipment re-fresh) and software changes (enterprise wide software platform replacement).

Design, layout, and install of all IT infrastructure for newly constructed facility by Polymer Solutions.

Routine work with multiple vendors to request, review, and select contract bid jobs.

Completed cGMP certification of Polymer Solutions computer network to ensure company is in compliance with FDA/cGMP requirements to provide regulated results to pharmaceutical and medical device companies.

******* ******

Phone: 540-***-**** ********@**.***

Mrs. Cynthia Rancourt, C.E.O., Polymer Solutions

Relationship: Direct Supervisor

135 Technology Drive

Christiansburg, VA 24073

*******@***************.***

Office Phone: 540-***-****

Cell Phone: 540-***-****

Mr. Josh Rancourt, Facilities Manager and Equipment Specialist, Polymer Solutions

Relationship: Coworker

135 Technology Drive

Christiansburg, VA 24073

****@****************.***

Office Phone: 540-***-****

Cell Phone: 540-***-****

Mr. Neville Walker, East Coast Regional IT Manager, Dish Network Corporate IT

Relationship: Direct Supervisor and Coworker

400 Technology Drive

Christiansburg, VA 24073

*******.******@***********.***

Office Phone: 540-***-****

Cell Phone: 540-***-****



Contact this candidate