Administrative Assistant Microsoft Office

Leticia D. Rodriguez

**** ****** ** ***** *******, Texas 75052

************@*****.***

cell: 682-***-****

Qualifications

Experienced Administrative Assistant accomplished in the coordination, planning, and support of daily operational and administrative functions.

Highly skilled in research, reporting, information management, marketing, and business-development efforts within budget requirements.

Developed and maintained detailed administrative and procedural processes, improve accuracy and efficiency, and achieve organizational objectives.

Skilled in Microsoft Office Systems, including Microsoft Outlook, Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.

Experience

CitiFinancial, Inc. – Irving, Tx April 2013 – September 2016

Default Processor 2

Demand Auxiliary team – Cataloged all returned mail, which included Certificates of Mailing and Signed Return Receipts.

Provided feedback and helped with troubleshooting for SharePoint site that housed the returned mail catalogue.

Ensured all images of documents were uploaded to Filenet to minimize risk to the business and provide proof for attorney review.

Processed daily quality assurance report to confirm correct upload to internal storage and external storage

Requested supplies for offsite storage, order pickup.

Retrieved offsite documents

CitiFinancial, Inc. – Irving, Tx December 2010 – April 2013

Operations Support Representative 3/ Administrative Assistant – Recovery Department

Ensured coordination of the delivery of incoming and outgoing correspondence.

Collaborated to streamline the classification and distribution of mail, imaging hard mail and mail storage solutions.

Agency reconciliations duties, validating and noting direct pays in RMS and CACS.

De-escalating Presidential complaints from internal/external customers

Handle lien release requests

Updating of reports to audit inventory and meet regulatory standards

Processing settlements, short sales, request for media (original loan docs), closures and electronic mail

Communicate with third party vendors to maximize the agency and Citi relationship

Testing of new practices and strategies and work closely with management to improve the department

CitiFinancial Mortgage Company Inc. – Irving, Tx August 2007- December 2010

Operations Support Representative 2/ Administrative Assistant – Recovery Department

Provide department support as well as update system with supporting information as needed.

Work in RMS, CACS, and Custom Filenet Citilink.

Manage and update file tracking list on SharePoint Site as well as run monthly reports to change state code in RMS.

Collections Agency Reconciliation Assist collections/ Recon With Direct payments due to the CFNA Collections Agency RMS, & CACS).

Assist Senior Management on a daily basis by scheduling calendar activities and staff meetings

Contribute to organizing all incoming correspondence for my department and analyze its proper destination

Manage and track inventory of office supplies for the department and accurately order them as needed.

Prepared daily set up for shipments of time essential documents for the entire unit

Support management with special projects and delegated requests to tech department for relocation of staff

Operate and oversee the incoming Default Mail System

Collaborate with key staff of information technology department to ensure all office tools such as fax machines, copiers and multi line phones are running accordingly

CitiFinancial Mortgage Company Inc. – coppell, tx September-1999 – August 2007

Receptionist/Administrative Assistant

Provide high-level administrative and customer support to all employees and visitors.

Answer a multiple phone line system. Provide appropriate information to callers or route calls to appropriate person/department.

Greet and acknowledge all guests. Present a welcoming environment by keeping front reception area neat and clean.

Process requests for security identification badges as well as ordering supplies for departments as needed.

Provide administrative support to various departments such as Human Resources, Training, Business Administration, and Vendor Relations.

Associates – Irving, Tx August 1998 - September 1999

Mailroom Clerk

Assisted in coordinating the delivery of incoming and outgoing correspondence.

Prepared memos and correspondence for distribution to departments.

Sorted all incoming and outgoing mail.

Answer phone and assisted all callers as needed.

Coordinated with the receptionist for back-up relief.

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