Customer Service Administrative Assistant

Megan S. Williams

**** **** ******

West Palm Beach, FL 33407

Phone: 561-***-****

Fax: 561-***-****

E-Mail: ********@*****.***

Experienced, dependable, personable and highly driven professional seeking a responsible and challenging position that will fully utilize my training and experience. Excellent communication and customer service skills while coordinating with clients and fellow staff members. Proven ability to establish strong customer rapport and maintain key accounts. Excels as a team player and leader while exhibiting a dedicated work ethic and multi-tasking within fast-paced environments. PROFESSIONAL EXPERIENCE

AppleOne Employment Services, West Palm Beach, FL November 2013 to March 2016 Accounting Clerk /Ocwen Loan Servicing/Cashiering Department

- Mail Processing

Lockbox

Express

Regular Mail

Payoffs

- Generate return check letters

- Process return checks

- Upload return comment file

- Handled inquiries dealing with return checks

- Provided database maintenance and clerical accounting duties

- Process/Order office supplies

MSW Services, West Palm Beach, FL October 2010 to Present Owner/Operator

- Consulting

- Account setup

- Responds to inquiries and provides information pertaining to company

- Opened and distributed mail; assembles materials for use by supervisor

- Process/Order office supplies and authorize payment for items received

- Performs light accounting functions and maintains budget records

- Coordinated preparations for meetings

- Maintained filing systems and records

- Maintained confidentiality regarding business matters Northmore Beacon Center, West Palm Beach, FL September 2006 to June 2009 Administrative Assistant

- Answered the telephone, responds to inquiries and provides information pertaining to the procedural operations of the department

- Established and maintained control procedures for processing incoming correspondence and action documents

- Assisted with the composition of correspondence for supervisor's signature

- Opened and distributed mail; assembles materials for use by supervisor

- Prepared payroll, travel reports, etc. for department

- Process/Order office supplies and authorize payment for items received

- Performs light accounting functions and maintains budget records

- Coordinated preparations for meetings

- Maintained filing systems and records

- Maintained confidentiality regarding departmental and business matters Personally Yours Staffing, West Palm Beach, FL December 2004 - September 2006 Administrative Assistant /City of Riviera Beach Purchasing /Public Works Department

- Assisted the general public with inquires

- Completed requisitions for billing purposes

- Answered multiple line phone system

- Scheduled staff appointments

- Handled inquiries dealing with bids/request for proposals

- Handled Waste Management complaints

- Completed Storm water billing adjustments

- Provided administrative support, which may include database maintenance and clerical accounting duties

- Process/Order office supplies

- Processed monthly reports

New Jerusalem Christian Academy, Lakeland, FL May 2002 - July 2003 Administrative Assistant

- Assisted the general public with inquires

- Assisted with payroll with monthly time sheets

- Process/Order office supplies

- Handled inquiries dealing with academy enrollment

- Obtained student records from previous schools

- Prepared student registration packets and scholarship applications The Lakeland Ledger, Lakeland, FL February 1997- April 2001 Transient Credit Collection Clerk & Sales Audit Clerk

- Processed monthly transient write-offs; including verification of submission of refunds to the Shared Service Center

- Adjusted contract accounts daily

- Processed daily reports of credit card declines

- Prepared statements for Special Publications weekly section of the newspaper SKILLS

- Very organized and detailed oriented

- REALServicing database

- Matrix database

- Brokerage back office support

- Banking Experience in Teller/Mail Teller Safety Deposit

- Customer service

- Consulting

- Data Entry: Alpha/Numeric

- MS Word, Excel, & Outlook 2007

- Typing Speed: 25-30 wpm

- Accounts Receivables/Payable

- Eager to work and learn essentials of the company

- Knows some ASL-American Sign Language

- PECS-Picture Exchange Communication System

- Notary Public/Certified Signing Agent

- Introductory Child Care Training (40 Hours)

EDUCATION

- Palm Beach Gardens Community High School, Diploma 1987

- Palm Beach State College, General Studies

References

Available Upon Request

Contact this candidate