Customer Service Microsoft Office

MARTHA PARSONS

**** ***** **.

ROANOKE, TX *****

HOME 817-***-**** CELL 817-***-****

**********@*****.***

OBJECTIVE

TO OBTAIN A CHALLENGING POSITION WITH LONG TERM POTENTIAL THAT WILL UTILIZE MY EXCEPTIONAL INTERPERSONAL AND TECHNICAL SKILLS.

EXPERIENCE

STATE NATIONAL COMPANIES - BEDFORD, TX NOVEMBER 2015 - AUGUST 2016

COLLATERAL PROTECTION ADJUSTER

• PLACE COLLATERAL PROTECTION POLICIES AS NECESSARY WHEN THE CUSTOMER DOES NOT PROVIDE PROPER INSURANCE

• PROCESS CLAIMS ACCORDING TO COLLATERAL PROTECTION GUIDELINES

• PROVIDE EXCELLENT CUSTOMER SERVICE TO LIEN HOLDERS, BORROWERS AND INTERNAL EMPLOYEES

• INVESTIGATE COVERAGE AND ISSUE PAYMENTS PROMPTLY AND ACCURATELY

• PROCESS TOTAL LOSSES - REPAIRABLE VEHICLES AND SUPPLEMENTS

DIRECT AUTO INSURANCE - IRVING, TX AUGUST 2011 - JUNE 2015

TOTAL LOSS CLAIMS ADJUSTER

• PROCESS TOTAL LOSS CLAIMS PROMPTLY AND PROFESSIONALLY BY CREATING TOTAL LOSS VALUATIONS, SENDING OUT SETTLEMENT LETTERS AND SENDING OUT PROPER PAPERWORK FOR THE APPROPRIATE STATE.

• MOVE VEHICLES FROM SHOPS AND WRECKING YARDS IMMEDIATELY REDUCING STORAGE CHARGES AND AVOIDING CLAIM DELAYS.

• MANAGE RENTALS AND PAY RENTAL INVOICES.

• FOLLOW UP ON PAPERWORK FOR TOTAL LOSSES OR OWNER RETAIN VEHICLES.

• ISSUE PAYMENTS PROMPTLY AND CORRECTLY TO INSURED OR CLAIMANT.

• DOCUMENT FILE AS NECESSARY

• WORK EFFICIENTLY WITH TEAM MEMBERS TO RESOLVE PROBLEM CLAIM AND TO ASSIST TEAM MEMBERS WHEN NEEDED.

LIBERTY MUTUAL INSURANCE - IRVING, TX JUNE 2009 - AUGUST 2011

SENIOR CLAIMS CUSTOMER REPRESENTATIVE - TOTAL LOSS

• COMMUNICATION WITH CUSTOMERS, CLAIMANTS AND VENDORS IS BOTH TIMELY AND PROFESSIONAL.

• ADHERE TO WORKFLOW PROCESS TO ENSURE PROPER COVERAGE, CLAIMS INVESTIGATION AND FILE POSTING.

• ESCALATE QUESTIONABLE COVERAGE ISSUES

• PROCESS TOTAL LOSS CLAIMS IN A TIMELY MANNER

• EFFECTIVELY WORK AS A TEAM MEMBER BY TAKING OWNERSHIP OF OTHER TEAM MEMBER’S CALLS

• RESOLVE CUSTOMER CONCERNS QUICKLY AND SATISFACTORILY AND RESOLVE CUSTOMER COMPLAINTS.

VERITUDE - FIDELITY INVESTMENTS SEPTEMBER 2008 - JANUARY 2009

• TEMPORARY ASSIGNMENT IN A CALL CENTER ENVIRONMENT.

LIBERTY MUTUAL INSURANCE - BROOKFIELD, WI FEBRUARY 2003 - MAY 2008

ACCOUNT SERVICE REPRESENTATIVE - COMMERCIAL MARKETS

• RESPONSIBILITIES INCLUDED ASSISTING CUSTOMERS AND SALES TO RETAIN QUALITY BUSINESS.

• ASSISTED MANAGEMENT WITH SPECIAL PROJECTS.

• UTILIZED COMPANY SOFTWARE AND MICROSOFT OFFICE APPLICATIONS WITH PROFICIENCY.

• RECEIVED AND MAINTAINED STATE LICENSE IN PROPERTY AND CASUALTY FOR THE STATE OF WISCONSIN.

• OBTAINED CISR DESIGNATION.

• PREPARED SPECIAL POLICIES FOR CUSTOMER AS NECESSARY.

SNELLING - IRVING, TX DECEMBER 2001 - FEBRUARY 2003

ADMINISTRATIVE ASSISTANT

• RESPONSIBILITIES INCLUDED PROCESSING INVOICES, ORDERING OFFICE SUPPLIES, PROCESSING MAIL AND ORDERS, SCHEDULING EQUIPMENT FOR TESTS AND SPECIAL PROJECTS, AND CONFERENCE SERVICE WORK.

• ASSISTED MANAGEMENT WITH BUDGETING AND FORECASTING FURTHERING INTER-OFFICE CONTRIBUTION.

SPRINT MAIL DATA TECH - FORT WORTH, TX MAY 1999 - NOVEMBER 2001

PROCESSING ANALYST

• UTILIZED SEVERAL INDUSTRY SPECIFIC SOFTWARE SYSTEMS INCLUDING; BCC MAIL MANAGER, JETLETTER, CAMBIO AND RIGHTFIELDER TO COLLECT DATA, PROCESS MAIL FILES, AND CREATE MAIL MERGES.

• COMMUNICATED WITH CUSTOMERS CONCERNING CORRECT MANIPULATION OF MAIL FILES AND PROBLEM RESOLUTION.

EDUCATION AND CERTIFICATIONS

PROPERTY & CASUALTY ADJUSTER’S LICENSE

CARROLL COLLEGE - WAUKESHA, WI - BACHELOR OF SCIENCE - EMPHASIS ON BUSINESS MANAGEMENT

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