Esmenia Clarke

Caregiver - BrightStar Care

Saint Marys, GA

acx6wa@r.postjobfree.com - 912-***-****

To obtain a position where I can help improve process, increase quality of product, and promote group and individual success among fellow employees.

Technical Skills/Proficiencies

• 5 years experience assisting with system automation and process improvement

• Proficient with office automation equipment and procedures

• Proven ability to motivate, encourage, empathize, and reassure team members of group success

• 10+ years experience in a Windows PC environment using UNIX-based billing systems and Microsoft Office suite including Internet and E-mail WORK EXPERIENCE

Caregiver

BrightStar Care - Brunswick, GA - October 2013 to Present

• Care for elderly patients needs

• Light cleaning

• Fall prevention and monitoring

• Companionship

Tier 1 Customer Service

Adecco - Brunswick, GA - February 2013 to November 2013

• Customer Service in a calls center environment

• Experience with database/internet research

Reimbursement Specialist

McKesson Provider Technologies - Jacksonville, FL - March 2006 to August 2011

• Responsible for ensuring the timely and accurate processing of patient medical charts into the billing system.

• Assisted with program implementation and process improvement

• Increased personal production levels from 25% to 98% in the last five years

• Brought system issues and procedural deficiencies to management's attention and provided possible scenarios for possible reconfiguration

• Assisted the team leader by collaborating in the creation of a paperless environment, and a streamlined chart automation process.

Customer Service Representative

Foley & Lardner - Jacksonville, FL - January 2005 to April 2005 Customized the departmental logistics system, including the transmission and reception of facsimiles, collation of copies, and miscellaneous mailroom duties that included shipping and receiving

Customer Service Representative

Jacksonville, FL - April 2001 to January 2005

Responsible for general office logistics, including the transmission and reception of facsimiles, collation of copies, filing, and miscellaneous mailroom duties

• Worked one-on-one with legal assistants and lawyers in the creation of legal documents and spreadsheets Sales Associate

Cellular One - Saint Marys, GA - April 2000 to November 2000

• Sold cellular telephone devices, protective cases, power accessories, and other equipment

• Operated cash register and updated the computer system

• Advised customers on possible upgrades and solutions to billing and technical issues

• Light clerical duties to include filing and greeting customers Receptionist

H&R Block - Saint Marys, GA - December 1999 to January 2000

• Assisted clients over the telephone and in-person

• Light clerical duties to include working in a Windows environment with basic office software packagesEducation

EDUCATION

Certification in Medical Billing and Coding

Ulster County Vo-Tech - Jacksonville, FL

Contact this candidate