Manager Service

Dragan Mladenovic

Address : **** *. ****** ****, ***. 2311, Houston, USA

ZIP : 77040

US number : 731-***-****

Europe numbers : +381********* / +381*********

E – mail :

********@******.***

Objective

Want to utilize and improve my skills and knowledge in the field of Hotel and Tourism Management in order to become an Executive Manager in the future.

Background

I attended The College of Tourism in Belgrade, Serbia eager to work in a prestigious and well known organization in the United States in department for Public Relations same as department for Restaurant and Hotel Management.

On the first place I’m communicative and because of that quickly establish contact with people, have a huge will to success. Although I worked on different jobs in hotels I’m open to meet with other businesses.

Qualifications & Skills

Computer skills: Typing 30 wpm, proficient in scan/copy/fax

Computer Programs: Microsoft Office, Adobe Photoshop

Industry specific programs: Opera, Picasa, ACDSee, Cooliris

Languages Spoken: Serbian – Native, English – Fluent, Macedonian – Fluent, Montenegrian – Fluent, Bosnian – Fluent, Croatian – Fluent, Bulgarian – Intermediate, Russian – Beginner

Other skills: Multi-tasking, customer service, problem solving, help in other departments if a hotel is overbooked, work in fast-pace environment, ability to solve complicated situations

Education

The College of Tourism, Belgrade, Serbia

Economist for tourism

Last year of three year studies

Concentration: Tourism and Hospitality

Description of degree: Art history, English language A1, Russian language B1, Statistics in tourism, Sociology, Marketing in tourism, Information technology in tourism business, English language A2, Russian language B2, Selective forms of tourism, Business law, Tourism and economy, Basics of economy, Touristic geography, Computer science, Business of tourist agencies, English language A3, Russian language B3, Accounting in tourism, Business communication, Environmental protection and tourism, Co-operation and partnership in tourism, Traffic and tourism, Management of tourist destination, Business of hotel companies, European Union Law, E – Business, Leadership in tourism, Management of human resources in tourism

Experience

10/04/2004 – 01/01/2006

01/01/2006 – 10/06/2008

10/06/2008 – 01/10/2008

01/10/2008 – 01/06/2009

01/06/2009 - 01/09/2009

01/09/2009 – 10/04/2010

10/04/2010 – 01/11/2010

Lifeguard

Kosutnjak-Open Swimming pools

Belgrade, Serbia

Take care about guests at swimming pool

Make sure that everyone are safe and provide great service

Manager

Plastic – Club

Belgrade, Serbia

Make sure that everything is in perfect order

Organize servers and bartenders and also manage their shifts

Provide excellent service to customers and socialize with guests

Make sure that club is supplied with all supplies which are necessary for successful business

Kitchen Crew

Yellowstone National Park, USA

Help in every section

Take care of the cleanliness of restaurant

Preparing food for cooking

Take care that everything is in perfect condition

Housekeeping

Best Western Hotel

Guardiner, Montana, USA

Take care of the cleanliness of hotel

Maintain rooms and swimming pool

Take care that the guests are satisfied

Provide high quality service for the guests

Manager

Stefan Braun – Club

Belgrade, Serbia

Refill the bar

Take care of cleanliness of the club

Make sure that guests are served properly and satisfied

Server in main restaurant

Oceania Club

Halkidiki, Greece

Trained how to provide quality services for guests in the hospitality industry

Take care of guests and their needs and endeavour that guests are satisfied and feel comfortable

Take care that everything is in perfect order

Manager

Red Shoes – Club

Belgrade, Serbia

Make sure to serve guests on time

Provide excellent service

Take care about guests needs

Server in main restaurant

Oceania Club

Halkidiki, Greece

Provide quality services for guests in the hospitality industry

Take care of guests and their needs and endeavor that guests are satisfied and feel comfortable

Take care that everything is in perfect order

01/11/2010 – 23/05/2011

23/05/2011 – 20/09/2011

20/09/2011 – 15/04/2012

15/04/2012 – 23/10/2012

01/02/2013 – Present

10/10/2014 - Present

Training & Certificates

01/09/2006 – 10/09/2006

20/05/2008 – 24/05/2008

Manager

Green Bar – Club

Belgrade, Serbia

Provide excellent service

Take care about guests needs

Take care about cleanliness of club and that everything is in perfect order

Manager

Sassy Beachwear

Ocean City, Maryland, USA

Provide quality services for guests

Working on register

Take care that everything is in perfect order

Order whatever is need for store and organize workers what to do

Manager

Exile – Club

Belgrade, Serbia

Provide excellent service to guests

Take oreders and satisfy guests needs

Take care about cleanliness of the club and make sure that there is enough supplies

Server in A la Carte – Italian and Asian restaurant

Oceania Club

Halkidiki, Greece

Provide quality service for the guests

Taking orders for food, suggest food and wine

Work in a team of professionals

Take care about all restaurant and make sure that everything is in perfect order

Main Server

Luigi’s Restaurant

Galveston, Texas, USA

Provide excellent service for the guests

Recommend food,wine and every day specialties to the guests

Make sure that everything is in perfect condition and take care about cleanliness of the restaurant

Make great atmosphere for work and socialize with guests

Main Dinning Room Captain

Lakeside Country Club

Houston, Texas, USA

Provide excellent service for the guests

Recommend food,wine and every day specialties to the guests

Make sure that everything is in perfect condition and take care about cleanliness of the restaurant

Make great atmosphere for work and socialize with guests

Take proper action when manager is not on duty

European Water Polo Championship 2006

Worked in Press Center

Eurovision 2008

Information desk

Awards & Recognitions

01/06/2009 – 01/09/2009

Award from General Manager of 5 star hotel-Oceania Club, Halkidiki, Greece as one of the three best workers in hotel

Reference Available Upon Request

Contact this candidate