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Customer Service Human Resources

Oldsmar, Florida, United States
January 09, 2017

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Clearwater, FL *****



Human Resource Manager and MBA Candidate with 7 years of proven experience in employee relations, benefit analysis, and mitigating risk. Skilled at root-cause analysis to determine the correct steps leading to successful outcomes. Simultaneously managed 20 employees. Coordinated services through public and private entities. Experienced in customer relationship management, recruiting, and human resources functions Career supported by a Bachelor of Science in Psychology and current pursuit of a Master of Business Administration, with an emphasis on global markets, pending 2017.

Human Resources

Operations Management

Event Coordination

Risk Mitigation

Customer Service


Written & Oral Communication

Records Management

Microsoft Office Suite


Arizona Department of Child Safety – Benson, AZ 2014 – 2016

Child Safety Specialist II

Provided assistance to children and families in need. Managed complex cases and conducted forensic investigations involving children and adults to obtain information and analyze risk factors in potentially life-threating situations.

Oversaw the safety of 32 children by making in and out of home contacts with families and children, conducting monthly visits to ensure the well-being of each child and parent, and attending court and foster care review board hearings

Drafted professional reports and documentation, collected and entered data, maintained case files and records systems, and assisted the preparation of all the legal documents used by the judge, attorney general, and law enforcement

D.N.A Communications – Rochelle, IL 2007 – 2014

Accounts Specialist

Managed company client relationships to serve North-Central Illinois rural communities, with the highest quality digital telecommunication services. Managed public relations through advertising, communications, and targeted outreach.

Implemented a positive cultural environment between upper and lower management

Orchestrated interviewing and screening potential employees and candidate selection.

Successfully managed onboarding of new hires ensuring their introduction to the company was a positive one. This had a direct effect on performance and overall satisfaction with their new position

Ensured risk were mitigated by keeping compliant with federal, state, local labor laws and regulations

Preformed benefit analysis by handling the administrative requirements of employee benefit plans

Fulfilled Human Resources duties including recruiting, acquisition, selection, scheduling, and pay actions

Caring Connections for Special Needs – Benson, AZ 2012 – 2013

Behavioral Health Technician

Coordinated and provided services with agencies and families to meet the needs of patients according to treatment plans.

Managed caseloads of 20-30 respite children who were displaced from their residences, helping them achieve set goals

Northern Illinois University – DeKalb, IL 2010 – 2011

Lab Assistant

Performed and oversaw laboratory tests following strict methodologies in order to produce reliable and precise data to support scientific investigations. Ensured the laboratory was well-stocked and resourced.

Conducted outreach to obtain new participants; managed, monitored, and ran test sessions on brain perception, emotion regulation, and temperament control; collected and entered relevant data


Bachelor of Science in Psychology, focus in Biology - Northern Illinois University – 2011

Master of Business Administration, Emphasis on Global Markets - University of Phoenix – Pending 2017


U.S. Army Better Opportunities for Single Soldiers (BOSS) – Event Coordinator

Arizona 4-H Clubs – Camp Counselor

Rotary Club – 10yr Member

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