WILLA SHANNON
Clearwater, FL *****
acx6vp@r.postjobfree.com
PROFESSIONAL SUMMARY
Human Resource Manager and MBA Candidate with 7 years of proven experience in employee relations, benefit analysis, and mitigating risk. Skilled at root-cause analysis to determine the correct steps leading to successful outcomes. Simultaneously managed 20 employees. Coordinated services through public and private entities. Experienced in customer relationship management, recruiting, and human resources functions Career supported by a Bachelor of Science in Psychology and current pursuit of a Master of Business Administration, with an emphasis on global markets, pending 2017.
Human Resources
Operations Management
Event Coordination
Risk Mitigation
Customer Service
Mentorship
Written & Oral Communication
Records Management
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Arizona Department of Child Safety – Benson, AZ 2014 – 2016
Child Safety Specialist II
Provided assistance to children and families in need. Managed complex cases and conducted forensic investigations involving children and adults to obtain information and analyze risk factors in potentially life-threating situations.
Oversaw the safety of 32 children by making in and out of home contacts with families and children, conducting monthly visits to ensure the well-being of each child and parent, and attending court and foster care review board hearings
Drafted professional reports and documentation, collected and entered data, maintained case files and records systems, and assisted the preparation of all the legal documents used by the judge, attorney general, and law enforcement
D.N.A Communications – Rochelle, IL 2007 – 2014
Accounts Specialist
Managed company client relationships to serve North-Central Illinois rural communities, with the highest quality digital telecommunication services. Managed public relations through advertising, communications, and targeted outreach.
Implemented a positive cultural environment between upper and lower management
Orchestrated interviewing and screening potential employees and candidate selection.
Successfully managed onboarding of new hires ensuring their introduction to the company was a positive one. This had a direct effect on performance and overall satisfaction with their new position
Ensured risk were mitigated by keeping compliant with federal, state, local labor laws and regulations
Preformed benefit analysis by handling the administrative requirements of employee benefit plans
Fulfilled Human Resources duties including recruiting, acquisition, selection, scheduling, and pay actions
Caring Connections for Special Needs – Benson, AZ 2012 – 2013
Behavioral Health Technician
Coordinated and provided services with agencies and families to meet the needs of patients according to treatment plans.
Managed caseloads of 20-30 respite children who were displaced from their residences, helping them achieve set goals
Northern Illinois University – DeKalb, IL 2010 – 2011
Lab Assistant
Performed and oversaw laboratory tests following strict methodologies in order to produce reliable and precise data to support scientific investigations. Ensured the laboratory was well-stocked and resourced.
Conducted outreach to obtain new participants; managed, monitored, and ran test sessions on brain perception, emotion regulation, and temperament control; collected and entered relevant data
EDUCATION / CERTIFICATIONS
Bachelor of Science in Psychology, focus in Biology - Northern Illinois University – 2011
Master of Business Administration, Emphasis on Global Markets - University of Phoenix – Pending 2017
VOLUNTEER
U.S. Army Better Opportunities for Single Soldiers (BOSS) – Event Coordinator
Arizona 4-H Clubs – Camp Counselor
Rotary Club – 10yr Member