Salesforce Administrator/Developer

Lisa A. Walker

*** ** **** ***, ********* Beach, FL 33442 (Fort Lauderdale area)

386-***-**** ****@***************.***

Salesforce Project Manager, Business Analyst, Administrator, and Developer Looking for Opportunities in Southeast Florida or Remote Only Business-focused, technical professional who can identify core needs and solutions to drive customer sales and satisfaction. Strong analysis, organizational, and problem-solving abilities. Highly creative and can turn the ordinary into extraordinary. Works well independently and as a member of a team, with a capacity to quickly master new concepts. Experienced in business analysis, project management, programming, database design, website design, CRM, PDM, technical sales, public speaking and presentations. Willing to travel.

Summary of Qualifications

Business Analyst

Planned and conducted requirements elicitation meetings with stakeholders to collect functional and non- functional requirements relating to client's technology enhancement and initiatives.

Defined, developed, and documented project scope, goals, and deliverables.

Wrote business and functional requirements documents, project plans, process plans, milestones and status reports, low level and high level design documents, training and user documents.

Translated requirements and expectations between stakeholders – C level management, middle management, project team members, IT, development, Quality Assurance, business operations, and users.

Worked with development teams to implement projects and deploy to business.

Planned testing strategy, worked with Quality Assurance team to design QA tests, created and signed off test scripts, executed User Acceptance tests.

Assessed user and admin training needs including: training delivery, post implementation, user adoption and conducted post implementation training.

Project Management

Managed projects and timelines for companies in the Internet, software, government, and manufacturing sectors including NASA and the US Air Force.

Wrote and answered RFP and RFI documents and managed process working with teams for in the Internet, software, government, and manufacturing sectors.

Developed training plans for customers, trained users on software programs, and wrote training manuals.

Have worked in teams utilizing Agile and Waterfall methodologies. o Used Agile and Waterfall methodology to build and manage cross functional teams – business stakeholders, management, users, developers, administrators, project managers, business analysts, and IT.

o Did elicitation and analysis, planning, requirements design, process design, development, QA testing, UAT testing, training, release and configuration management. o Broke down project tasks into sprints while always returning to requirements for further review and changes during the process.

Managed project resources to complete project commitments on time, and within budget.

Wrote Return on Investment documentation for management.

Developed and maintained project configurations utilizing configuration management programs.

Project Tools: Microsoft Project, Microsoft Visio, Microsoft Office, JIRA, KonfigCM

Filed Government Regulatory Compliance documents for projects and customers.

Wrote purchasing analysis for computer software and hardware as an IT manager: CAD, CRM, Product Data and Document Management (PDM), Enterprise Servers, Computer Networks.

Managed projects to make Klikok Corporation the first packaging machinery company worldwide to totally implement and integrate CAD, CAM, PDM, MRP, and ERP in 1998. Salesforce.com Developer and Certified Administrator

Carried out everyday administration and problem solving in Salesforce.com.

Cleaned and loaded new data into Salesforce.com via Dataloader, Salesforce.com, and SOQL.

Managed object creation and changes.

Created fields of all data types, and wrote validation rules and formulas for fields.

Wrote APEX triggers and reviewed of code by other APEX developers.

Managed users, profiles, roles and changes to security.

Developed and managed workflows.

Designed and maintained reports and dashboards in Salesforce and with SOQL for analysis.

Built email lists and templates for Sales and Marketing.

Salesforce Apps: Big Machines Express, Conga Composer, GridBuddy, DocuSign, SalesGenius, more

Programming skills include VisualForce, APEX, JAVA, JAVAScript, HTML, CSS, XML, SOAP, SQL, SOQL, SOSL.

Have worked with very large, customized Salesforce.com environments with up to 5000 users. Customer Relationship (CRM), Product Data and Document (PDM) Management Specialist 20 years experience in design, development, analysis documentation, training in the following:

Salesforce.com Salsa Campaign Management Agile WorkPlace

KONFIG CM, Auto-trol Technology Voter Access Network (VAN) DMS, Van der Roest Group Specialties:

Configuration & Change Management Workflow Reports & Analysis with SQL

Customer Relationship Management User Interface Design Program Integration

Bill of Material / Product Structures MRP/ERP systems Product Lifecycles / SDLC Database Design, Development and Maintenance

Strong relational and object oriented database skills with 20 years experience. Designed, developed, maintained, wrote reports, and analyzed databases in:

Microsoft SQL, Access – developed numerous database applications for company websites and internal use.

Oracle – managed and developed applications with Oracle 7, 8i and 9i. Website Design and Programming

Website designer with over 20 years experience.

Wrote programs in: HTML, XML, CSS, ASP, ASP.net, Visual Basic, JAVA and JAVAscript, C, C PHP

Designed websites for non-profit organizations, job and career development, political candidates, attorneys, professional organizations, product sales, and services sales.

Designed websites with SEO ( Search Engine Optimization ) details included.

Experienced in photography for websites with digital SLR camera.

Designed graphics and logos for customers websites and created other promotions designs with logo such as business cards, flyers, postcards, banners, bookmarks, door hangers, letterhead, booklets, and rack cards. Software Sales / Applications Engineer

Won multi-million dollar contracts with NASA and the US Air Force.

Developed and sold custom websites, custom databases, and CRM software to hundreds of customers.

Pre-sales

o Consulted with customers on their software needs. o Developed creative custom software demonstrations and PowerPoint presentations. o Demonstrated programs to customers via live demo, GoToMeeting, Webex and PowerPoint presentations.

o Answered Request For Proposals for software applications in government and manufacturing sectors. o Developed Return On Investment analysis documents for customers to help win over business.

Post-sales

o Managed installation of software for customers.

o Advised and trained customers on the use of software programs. o Worked with teams to customize software with specific customer needs. o Wrote program integrations.

Worked with software development team on improvements to software programs and deploy industry innovations.

Software and Internet Skills

All Microsoft Office programs - Word, Excel, PowerPoint, Access, Outlook. Expert level in all.

Microsoft Visio and Microsoft Project

Atlassian JIRA and Confluence

HP Application Lifecycle Management - HP ALM

Adobe Products –Dreamweaver, Fireworks, Photoshop, Acrobat, InDesign, Illustrator, Premiere, After Effects.

WordPress Blogs

Google Products – Drive, AdWords, YouTube, Maps, Analytics, Apps, Calendar, Checkout, Blogger, Picasa.

Online Presentation Tools: GoToMeeting, WebEx, Skype, Google Hangouts.

Email Programs – Constant Contact, MailChimp, Express Email Marketing, Salsa, Gmail, SalesGenius. Employment History

ADT Security, Boca Raton, FL, Home and Business Security Contract Salesforce.com Business Analyst, September 2016 to Present Roles: Salesforce Business Analyst working between Development and Sales Representatives analyzing issues with Salesforce and IBM Sterling CPQ

Bright House Networks, Riverview, FL, Cable and Telecommunications Contract Salesforce.com Administrator, September 2015 to March 2016 Roles: Salesforce.com Administrator, Data Analyst, Developer, Business Analyst, Project Manager, Trainer, QA and UAT Testing

Healthplan Services, Tampa, FL, Services for the Health Insurance Industry, Salesforce.com Administrator, Sales and Marketing Data Analyst, March 2014 to September 2015 Roles: Salesforce.com Administrator, Sales and Marketing Data Analyst, Developer, Business Analyst, Project Manager, Trainer, Testing

ParaProductions, Deltona, FL, Software Design and Consulting President, August 1997 to present

Roles: Business Analyst, Project Manager, Database and Website Designer, Database and Website Developer, Sales, Trainer, Testing, Salesforce.com Administrator

DemCAMP, Deltona, FL, Services for Candidates and NonProfit Organizations Managing Director, January 2010 to December 2013

Roles: Business Analyst, Project Manager, Sales, Database and Website Designer, Database and Website Developer, Fundraising Specialist, Trainer, Testing

Auto-trol Technology, Longwood, FL/Denver, CO, Software Development Company, Software Pre-Sales / Post-Sales / Applications Engineer, June 1999 to May 2003 Roles: Software Pre-Sales / Post-Sales / Applications Engineer, Business Analyst, Project Manager, Developer, Trainer, Testing

Kliklok Corporation, Decatur, GA, Packaging Machinery Manufacturer, Manager, IT Systems Services, January 1991 to June 1999 Roles: CIO, Project Manager, Business Analyst, Developer, Systems Administrator, Database and Website Designer, Database and Website Developer, CAD/CAM Manager, Trainer, Testing, Network Designer Education

Georgia Institute of Technology, Atlanta, GA

Studied Computer Science (3 years) and Nuclear Engineering (3 years)

Syracuse University, Syracuse, NY, studied Chemical Engineering (1 year) Certifications

Salesforce.com Certified Administrator

Certification Number: 1632928, Issued October 24, 2013

Contact this candidate